My wife and I were on honeymoon and booked this hotel through Thomas Cook signature.
First impressions were fantastic, we wanted to stay somewhere more traditional and thats what we got. Lovely little cottages stuck on an outcrop into the sea. The place looked idyllic and the people seemed really freindly.
As our honeymoon continued I found certain things annoyed me especially the restuarant. One night we sat for 20 minutes before taking our orders. (As you have probably seen in other reviews if you are all-inc you have a choice of 3 starters and 3-4 mains with 1 dessert). Some of the staff were abrupt and slightly rude. One night I asked if we could be sat by the edge of the restuarant as we had been put in the middle for a few nights in a row. Helen looked at me like I had asked her to elope with me back to cold wet England!
You have been warned - you need to tell them in the morning where you want to sit at night for dinner. Which they dont tell you to do when you arrive.
The best part of the hotel is definately the sanctuary of your room and the beach. We stayed in Room 16, quite near the top with amazing views over to Monserrat, Nevis and St. Kitts when its clear. The rooms were rustic and traditional however the only shower was outside on the balcony and it wasnt that private as it looked over another beach. We didnt mind that much but some might.
We also had a floor standing fan which was essential when it got really hot in the afternoon often over mid-thirties.
The beach had the best barman on Anituga, his name is Acari and he truly made us smile, singing, smiling and dancing was pretty much all he did .... and serve drinksof course!
The beach was nice and while we were there they put some umbrellas on it which helped as the sun can be fierce. The pool was nice too but very cold even in the heat!
Also if you have excursions booked that leave from Jolly Harbour then you need to speak to the employees at cocos on how to get there as the security gaurds at the Jolly Beach hotel dont like non-Joly beachers, they might let you through but good luck getting back in to get to Cocos!
In terms of food at night the main courses were served on big dramatic plates and it was really tasty, dessert was a bit of let down (you are offered extravgent fish dishes and then coconut cake for dessert ????)
Lunch times were quite informal and breakfast was nice with a choice of food as well as cereals, fruits and juices. All canned though which was a bit strange.
My final gripe was the day before we left and I wanted to send a fax to check in for the flight the following night. I asked for it to be done asap in the morning and it wasnt until lunch that I was handed a page to say it had been done; perhaps I was asking too much on a carribean island however it is still a hotel.
The excursions were great we would highly recommend going on Eli's Eco Tour, reasonably priced and they take you around the western side of island explaining about the wildlife. Janey, Louis and Tommi were great hosts. As too were the guys on board Treasure Island Cruises who took us around the whole island. One of the guys looked exactly like Busta Rymes and a similar personality too, it really made it memorable.
Overall I think that £4000 for a 2 week holiday at Cocos was a bit too much and I certainly would stay somewhere similar but better such as Hermitage Quay just down the coast a bit. Some people go to Cocos year in, year out but it will be a while before we go back there, mainly to see what other places Antigua has to offer.
One thing you must definately not miss is Shirley Heights on a Sunday, it has the most amazing atmosphere and the steel band are excellent. Food is a bit pricey but well worth it. I do belive that they are shortly increasing thier admission prices from $4 to $8 but I reckon its still worth a try. Bring the kids too as they will love it.
Cocos, an amazing location but not so amazing service. Its dissapointing but with a little training and attention to detail this hotel would certainly make a name for itself.