i do hope that this hotel is not suffering on the back of the awful events at its sister resort recently. This really was the best holiday that I have had and I cannot recommend this resort highly enough.
Prior to going I had read several reviews on this site which were negative about food, rooms or service. My girlfriend and I stayed for two weeks and we found everything to be fantastic. Service was excellent and the standard of food and drink were much better than you would expect from an all inclusive resort. Shear restaurant was excellent and is worth a visit as a special treat (actually not all that expensive)
We found the service excellent and the rooms amazing. we had no big problems with bugs in rooms (one cockroach found) but we did get bitten a bit by sandflies on some days on the beach.
My only minor complaint was that on some days the room did get a bit hot and humid (but mostly ok) and if I visited again I would pay extra to have one of the few rooms with aircon.
Overall, brilliant and highly recommended.

This hotel is a great spot to relax and spend a few vacation days in the carribeans. It's not a typical luxury hotel with a lot of activities, but a cute, rustic and friendly resort with excellent food (again simple and homemade) and a free bar. Overall, I had a very good time at this hotel. I would recomment this hotel for couples, but not for families with young kids.

If , like me, you look at the reviews on trip advisor to help make your mind up or give you some peace of mind on a choice already made, let me reaasure you on Cocobay. What you see is what you get with this hotel. If you are looking for a rustic, chilled out, quiet and relaxed experience in the Carribean, then this is a good choice for you.

Location: The location is fabulous - in a great part of the island with beautiful sandy beaches, stunning blue seas and panoramic views. The resort in itself is picture postcard pretty with the little plantation cottages cutting a fine figure on the bluff.

Rooms: The rooms are basic but very comfortable. The bed is nice and big which is bonus and the mosquito nets are invaluable. The balcony is a good place to laze of an afternoon and the hammocks are extremely comfortable. The bathroom has doors which open onto the balcony and you can have an open air shower if you so please, which is lovely! We found that the water pressure was just fine in the shower.

Food and Drink: This seems to be where a lot of the negative reviews on this web site come from and let me reassure you on this right away. The food is absolutely fine, much better than average, and of excellent quality for an all inclusive. My husband and I had never been on an all inclusive holiday before and after the reviews we were expecting a fairly bog standard buffet type service but we were pleasantly surprised. The service was buffet at breakfast although fresh eggs were prepared any way you wanted them by the ladies on the stove in the buffet area. There was plenty of choice and tea and coffee served to your table. Lunch was another buffet affair with at least 3 main dishes available, soup, salad and dessert if you wanted it. Afternoon tea with cake and sandwiches was available from 4pm although we didn't really take advantage of this so I can't comment too much. Dinner was a la carte 5 nights and buffet for 2 nights. Several choices were availble on the menu and they were all prepared to a high standard with a good range of produce. Admittedly, your plate was not piled sky high with food, but my husband and I both agreed that the portions were perfect, as you had at least 4 courses so there was more than enough food to fill you up. To be blunt, how people can write that they go hungry in this resort is unfair criticism. How much do people want to eat?!

The drinks were all good. The local beer (Wadadli) was lovely and the range of cocktails on offer was great. The drinks are only served in plastic cups if you are taking them away from the bar area over to the pool or down to the beach. If you are staying around the bar, they serve them in normal glasses. The beers are not served in pint glasses but rather half pint sized glasses so all you do is finish the one you have and then ask for another one when you're ready. It's absolutely not a problem!

Entertainement: Apart from a couple of musicians and a steel band while we were there, the entertainement was rather thin on the ground but we weren't disappointed by that. The resort is meant to be calm and tranquil and we didn't go there to party til all hours every night so we were more than happy. I can understand why some people may find it a bit too quiet for them, but it really all depends on what you're looking for.

Mosquitoes: There are plenty of them around and we saw some nasty looking bites on people. I am usually the first person bitten and tend to be allergic to bites, however we treated our mosquito net with some permethrin spray, I used 100% DEET mosquito repellent in the evenings and we were both absolutely fine. I didn't get any bites. Just take a bit of care and it's fine.

Trips: We went to St Johns which was a nice half day outing, on the Landrover and Kayaking trip (not bad although perhaps a bit expensive) and up to Shirley Heights for the BBQ (good fun, nice BBQ and great music.)

To sum up, if you're looking for all singing all dancing, shiny bathrooms, wifi access and fluffy bathrobes, this isn't the place for you. This resort is rustic, good value for money and a resful place to go for a relaxed Carribbean break. When we left we had an "extras" bill of 7$US so it is true to its all inclusive name and holds no nasty surprises in store at the end of your stay.

My wife and I recently had our wedding at Cocobay Resort and had a fantastic experience. The front desk, wedding planner and room service staff members truly understand customer service! Upon our arrival, the resort manager greeted us personally, and for the next 9 days, knew our names--and those of our family members as well as our relationship (mother/aunt/brother...). The front desk attendants and wedding planner did the same and made us feel incredibly welcome and comfortable.

One of our family members had difficulty with airlines; the resort manager took us into his private office and made at least 100 calls on their behalf trying to locate them and to arrange flights. He truly went beyond what was required and certainly what was expected.

This resort positions itself as one where relaxation is paramount. Take them seriously! There are no phones, tv's, internet or means of connecting with the outside world from your room. If you need something from your room, you have to walk to the front desk and inform them. If you want a drink from the bar, you will have to walk to the bar.

Our one disappointment (and it was minor) was that the restaurant service staff was somewhat less-than-attentive. The maitre d' was wonderful and very cheerful; however, if you're expecting 5-star service (ie, water glass never going empty, plates immediately cleared...) you won't get it. If you are high-maintenance and need coddling, you will find this annoying. After a few days of "slowing down," we didn't mind though!

In all, we thoroughly enjoyed our wedding/honeymoon and would recommend this resort to all our friends. Just keep in mind that you aren't going to the Ritz Carlton and you'll be fine!