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Cocobay Resort: Traveler Reviews


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Traveler Reviews

78% Recommend
4.0 of 5 stars 362 reviews
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Very Relaxing.....

Cocobay Resort

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4 of 5 stars
JG-sita 5 contributions
Brighton
Mar 27, 2008 | Trip type: Couples
8/9 found this review helpful

I booked Cocobay as the description in the Virgin brochure seemed to be perfect for a relaxing week away. Whilst we had some concerns after reading some of the reviews and as this was our initial experience of 'all inclusive', I am pleased to say that we found our stay to be exactly that... very relaxing.

We stayed in a standard cottage (number 26) which looked out on to the entrance of the hotel. We found the cottage to be very comfortable and more than adequate for our week long stay. The bedroom/bathroom were always spotlessly clean and decorated with beautiful flowers upon our arrival. The bedroom had a very comfortable bed with matching furniture. The fridge was a nice addition as this meant your drinks and snacks could be kept cool. The bathroom was a little tired but the shower etc was perfectly fine (and clean). The view from our balcony/hammock wasn't what we had in mind as it looked directly on to the main entrance of the hotel and I suppose was the least appealing aspect of our stay. As in most hot countries the working day starts fairly early in the morning and Coco Bay is no exception. It would be fair to say that some guests may think that the room suffered from the outside noise from taxis dropping off guests and deliveries being made. But not us as we live in noisy area and always travel with ear plugs so not a problem for us. Another thing about noise - the rich and unbundant bird life in/around the complex does create quite a bit of noise (more than the taxis etc). We however were thrilled to see/hear these colourful little sparrows and hummingbirds and really wouldnt want it any other way. The close proximity to the entrance meant that we were unable to shower with the 'shower doors' open as which I'm sure everyone else was grateful of.

We found the buffet style breakfast/lunch to be excellent - Breakfast was a wide and plentiful assortment of fresh fruit salad, salami & cheese, croissants/pastries/bagels etc plus a marvellous egg chef who will happily serve you fresh omlette or eggs anyway you want with a smile - not bad for someone who reguarly serves over 100 omelettes in one morning!! Lunch was equally excellent with soups, salads, pasta, meat, chicken, seafood and fish dishes all very tasty and freshly prepared.

Dinner was an interesting affair and if you are reading this review, chances are that you have read previous reviews. Well dear reader, we can only tell you this. Yes the portions were on the small side and yes sometimes, the dish you ordered may not have quite lived up to its fancy name on the meny but you know what? The food was tasty and with a 4 courses menu on offer, it was very difficult not to feel full. With the buffet breakfast & lunch, plus afternoon tea (freshly made sandwiches and baked cakes or cookies ..which were still warm and lovely) surely there is enough food served throughout the day for even the largest of appetites to be saited.

David the barman was very accomodating and friendly - if you wanted a cocktail which wasnt on his list, he would gladly make it for you. We waited no more that a few minutes at the bar to be served which is more than acceptable - i have been in emptier bars with more staff and its taken longer to be served! The comments about the size of the drinks is laughable...its an all inclusive deal so of course the drinks may be on the small size so you order 2 drinks everytime you visit the bar..problem solved. We found the local beer (Wadadli) to be perfectly drinkable so I guess its down to personal taste.

We dined at Sheer one night but wont be going back. The menu featured some strange combinations (i had lobster thermidor which came with a mushroom broth!) but it was still very tasty and the setting is lovely. The local serving staff were excellent - where Sheer fell down on this occasion was with the attitude of the American manageress. I was unhappy about something and her reaction was to basically palm the blame on to someone else who wasnt around to defend themselves rather than taking responsibility herself. We eat out a lot in a variety of different resturants and what she did /said is really not what you would expect from a 'fine international resturant'.

The surrounding grounds, gardens and swimming pool are very well maintained. The view from the pool area is stunning and whilst the water is a bit chilly, you cant help but linger soaking up the view across to Jolly Harbour. The surrounding two beaches are good with lovely soft sand and clear blue water. We took advantage of the free hotel kayaks for a couple of hours too and really enjoyed the experience.

Regarding the hotel staff - we always found them to be friendly and very efficient.

If you are looking for a quiet and relaxing resort to get away from it all then we would definatley recommend CocoBay..just make sure you have plenty of books, cards and your mp3 player .

  • Liked — Lovely pool area/views from pool.
  • Disliked — View from room 26 balcony
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway, People with disabilities
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $241 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
beware

Cocobay Resort

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1 of 5 stars
adjdaws 1 contribution
stamford lincs
Mar 25, 2008 | Trip type: Couples
4/8 found this review helpful

only one thing to say about this resort and this is to check with your travel agent / direct with hotel before you go as it is regularly over booked and you end up staying else where. This happened to me and two other couples on our arrival and three more couples at the end of our stay(info from our rep at the hawksbill where we had to stay)

  • Disliked — the manager for overbooking
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since March 25, 2008
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $241 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Shame about the food

Cocobay Resort

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3 of 5 stars
tomsgranny 5 contributions
Lincolnshire
Mar 24, 2008 | Trip type: Couples
4/6 found this review helpful

I did a lot of research before booking an hotel in Antigua. Cocobay seemed to be what I was looking for and most of it came up to scratch. The welcome at reception was charming and efficient, the room (No. 10) was cool and welcoming yes it is shabby chic but I think this adds to the appeal. The bathroom was a bit tired and the shower fairly weak but it was nice to open the doors and look out onto the sea whilst showering. The plunge pools was pretty but too cold for me, my husband braved it a couple of times, the problem is the sun does not shine on them long enough and they are deep so the water never warms up but later in the year this would not be a problem. Although promised air conditioning when we booked we were told when we asked how to activate that we had to pay a supplement which was not in our agreement. We decided not to make a fuss as it was our last night there and up until then the fan was OK. The grounds and pool are very pretty although I do agree with some of the previous writers that the bar was sometimes not manned and one bar man meant long waits at times. Also the small, cheap glasses annoyed me it was as if because we were AI that they did not want us to have a decent size drink, it did remind me of an outside event bar at times. The beaches are lovely but yes more parasols are needed but this was not an huge problem. The nature walk with Vorm was a must we went on two we enjoyed it so much. He is very informative and it made our trip to Antigua.
The only real problem is the food. I know other writers have said it is only the 'burger and chips' people who do not like the food this I object to as I have a wide experience of different cultural foods but this is the problem, the evening meals are awful, pompous descriptions of food that is so poor and in such tiny amounts that some nights all I ate was the soup and ice cream (not home made). We would have liked local food but in the 7 days we were there it was mostly Antiguans trying to cook American/European food not very well. Breakfast was OK but fruit ran out very quickly and was not replaced, the egg chef was great and very helpful, breads and pastries were not brilliant . Lunch the salads were OK but again if you did not get there quickly they ran out and staff seemed slow to replace them. Fish and chicken cooked in the same sauce day in day out became boring and the desserts were sad, mostly frozen bought in or a blob of ice cream. This is not a cheap hotel, and I thought the cost cutting in the kitchen was appalling, we felt ripped off by this and sadly let down the experience of the complete hotel. Yes I did complain to O'Neil who I believe is the GM, very charming all smiles and yes we did see an improvement for a day on the replenishment of the dishes but all he could suggest was to the evening problem was for us to take our meals at Sheers, their other restaurant but at £150 a couple this seemed a bit rich. I did ask to meet with his 'executive chef' to discuss one dish I was served which was described as Baked Avacodo but was a plate of vinegary red cabbage (not allowed to cook long enough) with a piece of puff pastry popped on the top, not an avacodo in sight. Unfortunately the chef would not meet with me. I think too much emphasis is being put on Sheers to the detriment of the AI paying guests who cannot show their dislike of the food by walking as they have already paid, and sadly British people cannot/will not complain, even though all we heard around the pool and the bar was complaints about the food.
Sorry Cocobay, great location, great pool, nice ethos of peace and quiet, but poor food and drinks will not bring guests in. Best meal we had in Antigua was in the take away up the road

  • Liked — Beautiful location pretty room. quietness
  • Disliked — Awful cheap cost cutting food especially evening meal.
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since December 19, 2006
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $241 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Double booked

Cocobay Resort

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1 of 5 stars
adjLincolnshire 2 contributions
lincolnshire
Mar 24, 2008 | Trip type: Couples
3/7 found this review helpful

My husband and I booked to stay at the Cocobay on 13.4.07 so you imagine what a shock it was on arival at Antigua on 12.03.08 to be told by Thomas cook rep we were not going to the Cocobay but the Hawksbill beacuse it was double booked.Apparentley this is something that happens quite often at this hotel so please be aware. A honeymoon couple had the same thing happen they also booked a year ahead and even e mailed the hotel in December and were told they were booked. They also ended up at the Hawksbill.
I must say the manager at the Hawksbill was very nice unlike Cocobay who could not be contacted by ourselves or the Thomas Cook rep so please be aware if you have booked this hotel.

  • My ratings for this hotel
    • 1 of 5 stars Value
  • Date of stay March 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since January 29, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $241 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic!

Cocobay Resort

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5 of 5 stars
Charlottey 2 contributions
Leicester
Mar 18, 2008 | Trip type: Couples
7/8 found this review helpful

We have just returned from a 10 day stay at cocobay. All I can say is this place is amazing - stunning fews, amazing staff and very clean.

I had read a few reviews on here and was worried about our stay due to some of the negative comments - I should not have worried.

We were greeted by the manager on arrival which was a lovely touch. Reception staff were very friendly and we were checked in and taken to our room very quickley.

We paid for an upgrade to a seafront room and it was well worth the money. We had a full sea view that took your breath away. The room was basic but very clean and had everything we needed. Bed was very comfy. We had air con but never used it - the ceiling fan is more than enough to keep you cool and we oftern woke up cold and had to turn the fan off.

The pool is very clean and there was always sun beds available. You can get beach towels from reception daily so you always have a clean towel.

Breakfast was lovely - they have an egg chef and I recommend the omelettes!

Luch was pleasant - salads, fish and a hot dish such as meatballs, chicken or curry.

Dinner was a 4 course meal - not the most Antiguan meal Ive eaten but still pleasant. Wine is served with every meal.

Breakfast and Lunch are buffet style and we found by dinner we werent that hungry so the smaller protions never bothered us 0 we spoke to other people round the pool and they all agreed. They serve sandwichs and home baked cookies from 4pm in the bar too.

David on the bar is very good - always smiling and makes the best cocktails!

All in all a amazing place - apparently Cocobay has the best poolside views anywhere on the Island and the locals describe it as a 'posh' place!

A short walk up cocobay beach and up the hill is Dennis Bar - we recommend you try lunch here - very nice!

the beer at the hotel is horrible - it is the local brew - but for $1 a bottle ou can buy bottled beer from the bar at sheer.

I cant wait to go back!

  • Liked — Location and staff
  • Disliked — Nothing!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay March 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since May 22, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
  • I do not recommend this hotel for People with disabilities, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $241 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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