We arrived on our family holiday for a 14 day stay at the Grand Pineapple. Arriving in the afternoon Antigua time and late evening Uk time. Reception staff were distant bordering on rude and this is an attitude that is prevalent thoughout the resort in every department.
Our first room a garden view room was lacking hot running water!! We obviously requested a move which seemed to irritate the reception staff. We were eventually moved but told that we would have to move in the morning. the next morning as nothing had been done by the afternoon and we wanted to get unpacked we agreed to stay in the room, although it only had on double bed not two doubles as we had booked. Room was small and basic and after calling maintainance over the next 3 days we managed to get it in somesort of working order. Out door light fixed in 2 days, Coffee machine replaced only took a whole day. Unfortunately we never got the aircon fixed but quickly got used to going to sleep with the rattle ans squeaking it produced and waking up in a sweat in the middle of the night as it froze solid and stoped working.
The pool area was left untidy every day for 2 weeks. We often stayed in the same vicinity and the tables were never cleaned in the 2weeks we were there. My wife actually asked for a cloth and cleaned one herself. But its hard to get ride of a years worth of dirt without some pretty strong cleaning agent and bleach!
The food in the hotel was generally very good. This is unfortunately the only good thing we have to say about the hotel. But trying to get seated for breakfast, lunch or dinner was pretty hard often a que out the door at the Topaz. Especially Breakfast or dinner. Restaurant staff were on the whole rude especially the breakfast team. They clearly hated there jobs and that was clear in the way they performed there duties. We received tea/coffee and water twice in 2 weeks the rest of the time we helped ourselves or went without. I must say that the staff at dinner were 100% better and fairly friendly.
As you can tell we were not impressed at all with the hotel. I will not continue slating the hotel as it just sounds like sour grapes. Think very carefully before you book this hotel!

#Poor service, rude staff throughout.
#Poorly maintained rooms.
# Pool and pool area very dirty (actually a lot of guests ended up with ear and lung infections. I question the water quality of the pool)
#Restaurant disorganized, long waits for tables. Never offered tea/coffee or water.

Thanks to the staff that actually wanted to provide some service.

Ena for cleaning our room. Joanne for excellent omelettes and conversation. Monique for you nice smile behind the bar. Everton for your insight into the Premier league. Myriam for listening to my complaints and actually trying to do something. These guys are all try professionals there to try to make your holiday special. The rest just hate their jobs and couldn't care less.

As a Travel Agent working in London here are my positives and negatives about the Grand Pineapple Beach
The hotel is located on a lovely sand beach with clear turquoise water,which can be a little rough on days but it is still extremely pleasant!
I would not recommend this hotel for a honeymoon as I don't feel it is special enough.
It is an ideal hotel for a week/10 days holiday in the sun, everything is very clean and the standard of food is very good,
Meal times did cause a few fellow guests some frustration,one night the Pineapple Grill was very overbooked with some people waiting up to 2 hours for their table even though it had been booked!
You normally have to queue every morning at reception to book you dinner reservation, some people clearly didn't like this even though we thought it was ok.
We had original booked into a Standard Room, which I would not recomend if you would like peace and quiet.
Standard rooms are very near to the Nightclub which is open everynight apart from Sunday, even though we are both relatively young it was extremely loud from all the Standard Rooms, the nightclub is open until 1am.
We moved the next day to an Oceanview room which was worth the money, the rooms were very big and clean and peaceful at night.
Overall, I would recommend this hotel, however if you expect class A service I would not,
The Hotel has the standard of a four star hotel with the service of a 3 Star

We had read mixed reviews about this hotel but we have just returned from a 9 night stay in an Ocean View Room and had a lovely time. I am a BA crew member and over the last 20 years have stayed in many hotels and I was very pleased with our choice.
If you want to stay in a luxury hotel that would feel at home in central London or New York then don't pick the Grand Pineapple , this hotel has a truely carribean feel, it is relaxed and service is often slow but they get there in the end.

We fed the tortoise, found near the reception area, in the morning with bananas from the breakfast buffet and then moved onto the fish found at the far end of the fabulous beach.The kids loved it.

The food was varied and of good quality. The pineapple grill is air conditioned but the Topas restaurant is the best for the children .

The beach is beautiful , calm for 90% of the time but with the odd wavey day. Not enormous waves but you can boogie board.Great fun!

Having decided to get away from the UK cold never ending winter we went to Antigua. Never been before so as usual the initial impression of the hotel is what sets the level of expectations.
OK the trip from the airport was a bit hot but what the heck it was March and cold at 3C in UK. here it was 81F, wish I'd worn my shorts.
Arrived at the Grand Pineapple Beach Resort on Long Bay at 4:15 PM. met by enthusiastic reception staff who offered a Rum Punch and a very fast check in. The bell hop trundled our cases on his trolley to the beach front room we had booked, on the way pointing out all of the hotels points. The room was very good, only 6 steps from the sand and about 12-20 from the sea. First impression, clean tidy, well stocked with towels, coffee maker etc.
Quick strip off into swim wear and into the sea, forget the unpacking, that can be done later.
Although the hotel is all inclusive (AI) you have to book for dinner which is in up to 4 /5 sittings. That wasn't difficult to do and the speciality Pineapple Grill (not open Tues, Thurs) is well worth the extra US$25 for steaks that melt in your mouth. If I could I'd have gone there every night for the 10 days we were there. That said the food in the Topaz was always excellent and not always buffet but Al'cart. The drinks are included and the bar staff can pour a mean drink or two.
Breakfasts with eggs as you like, cooked while you wait, with extra crispy bacon were heaven.
A lunchtime trip to Mary's Bar, The Outhouse is a must if not to read the many sign posts then to eat the chicken and ribs and quaff the local brew, while enjoying the view across the sea.
The nightly entertainment wasn't the best but heck if you are willing to do Karoke and laugh at yourself it's entertainment and it's included. Will I ever forget Mr Moon the fire eating limbo dancer, Yes eventually.
The water sports were very good. Hobbie and Sunfish sailing, but this was marred by a very strong wind, and high seas for 4 days due to a storm near St. Kitts. It even rained but that didn't dampen our spirits. After four days the weather changed for the best.
The beach was clean and the sea warm
We did a round the island Catamaran trip which was OK but would not repeat. A trip to English Harbour is well worth the drive and down to St Johns for the shops.
The local population are not always in your face (like they are in Jamaica) are friendly but not overly so.
We loved the trip and would definitely go back for a second helping.

Virgin Holidays evn have hotel check in so you don't go to the airport a lfe time before you fly home.