Terrible is all I can say,

We have just returned from the Grand Pineapple Beach and have to say it is definately the worst holiday we were ever on.

On Arrival we were put into room 217. DO NOT ACCEPT THIS ROOM ON YOUR ARRIVAL. There was what seemed to be blood on the door of the bathroom, there was holes in the wall, the smell in the room was disgusting. As we arrived late we decided to stay in the room that night and the following morning went to reception and told them there wasn't a hope we would stay in it another night, they "upgraded" us to room 140, which was slightly better but still by no means a 4* or 3* accommodation. There was no other rooms in the hotel available for us so we had to stay in that room. We try every other hotel in the Island to see if we could move out of the Grand Pineapple but every where was booked out. On the Occidential web site they actually have this as a 5* hotel.

I believe if you stay in the beachfront/ocean view rooms that they are somewhat more acceptable and some people might actually class them as good.

The food was OK, the beach OK, overall a very disappointing holiday.

We just got back from our vacation at Pineapple Beach and we had a great time. The weather was perfect - sunny and 85 every day. The manager gave us 2 upgraded waterfront rooms, one with an oversized balcony, on the second floor. We would sit out in the early morning and late afternoon and enjoy the beautiful view over the bay.

The food was generally very good, but we found the service for two dinners in particular (once in Pineapple Grill and once in Topaz) to be excruciatingly slow. We told the restaurant manager about this. It shouldn't take 45 minutes to get appetizers and 2 hours in total to eat. We found the drinks tasty, but watered down. Many resorts do this and it sure keeps the drunks in check. We visited Mary at the Outhouse (a rustic barbecue restaurant) a few times. It is quite a climb to get up there, but it's worth it for the gorgeous view along with the terrific ribs and chicken. Most of the staff was very nice and friendly. One older woman at the snack bar was a bit snippy though.

We enjoyed the snorkelling down at the end of the beach. Lots of different-coloured fish, coral and vegetation to see. Even some of the vendors on the beach were entertaining. One fellow named Nubian was quite the philosopher.

My older son enjoyed the beach vollyball every day at 4:00. They also had a horse shoe pitching contest, a croquet contest, a shuffleboard contest and pool aerobics.

We never left the resort during the week except to explore the Long Bay Hotel at the other end of the beach. They have a really scenic bay on the other side of this hotel. We had been to Antigua previously and really didn't feel the need to explore further.

The worst part about the whole trip was the Antigua airport. It's so small and hot and the function of processing people so slow, it was almost unbearable. Unfortunately it was your first and last impression of Antigua, which was otherwise very enjoyable. All in all it was a great vacation.

We have just returned from a week at the Grand Pineapple (3/6-3/13). We both needed a relaxing vacation and we got it here. We booked an oceanview room and were very pleased with the view. It was worth the climb to our room. Our pictures don't do it justice. The room was basic and clean. The bed was very comfortable. We had no towel problems. The beach is awesome, it had beautiful pink sand, but it may not be 3\4 of a mile like the brochures say. There is coral just off the beach by Long Bay Hotel and lots of fish. Every morning we fed the fish and snorkelled around the coral. The beach is very quiet and relaxing. No jet skis or oppressive piped in music. Perfect for chilling out. The swimming area was large and roped off, great for swimmers. Watersports are right on the beach. Beware there is lots of coral to avoid. The food is good. At breakfast we had omelets every day made to order by Joanne. She was so nice! Lunch was buffet style and offered a good salad bar, soup and hot entrees. At dinner we had a la carte dining 5 of the 7 nights. We ate at the Topaz all but one night.
On the down side, water pressure in our shower was near zero which was a drag, especially in an ocean view room. There were two specialty restaurants, which you need to reserve. The reservation process was frustrating, so we ate at the Topaz to eliminate this entire process. The entertainment was lackluster. They had a piano player one night who was very good, but that was it. Many reviewers comment on the rating of this hotel and I would agree it is a four, not a five.

This is not a 4* hotel. If you know that, and book it knowing that, you'll probably find it alright. However as it was rated a 4* we expected a 4* hotel and were very disappointed.
Our room was an ocean view room and the view from the balcony was lovely. The bed was very comfortable and the room was large.
On the negative side - a poor shower; poor lighting - not enough to read in the room; no full length mirror; no towels from 9.30 to 4.30,- this was a major irritation, we often had to ring for them which was very annoying. The furnishings were not up to expectations. No fridge or room service.
The food -varied in standard, some nights it was good but we found the buffet nights to be below the quality we'd expected. We seldom were offered more than two glasses of wine with our meal. I probably couldn't have stomached more anyway as the wine was very rough. The Pineapple grill was good for entertainment but remember there wasn't much on offer, and ok for food.
The pools were nice but quite cold. There was hardly ever more than half a dozen in them at any one time when we were there.
The beach was good -best on the far side of the bay outside Long beach hotel. It was shallow and clean and gave us somewhere to walk to everyday.
There were plenty of beds but you might have to drag them to the place you wanted to be.
The bar was a major source of discontent. There is only one in the evening and this has limited seating. Much of the seating is extremely uncomfortable. When we were there the weather was bad and there was nowhere to go for a drink except this bar. Many people ended up going to their rooms early because of the lack of seating.
There was a variety of nightly entertainment which varied from mediocre to poor. We didn't go to the disco.
We have travelled many times to many different islands in the Caribbean, staying in 4* and 5* hotels, while we think Antigua is a beautiful island, we would not choose to stay at this hotel again because it lacks the facilities we expected.