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Grand Pineapple Beach Club: Traveler Reviews


Grand Pineapple Beach Club
Long Bay | (formerly Allegro/Occidental Resort Pineapple Beach), 33442, Antigua
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Traveler Reviews

76% Recommend
4.0 of 5 stars 545 reviews
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Wonderful family holiday!

Grand Pineapple Beach Club

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4 of 5 stars
Travelsalot! 63 contributions
Cambridge, Canada
Aug 15, 2008 | Trip type: Family
12/12 found this review helpful

My husband, my 2 and ½ year old son and I, just returned from our first visit to Antigua! We stayed at the Grand Pineapple Beach Resort for the week of August 4, 2008 to August 12, 2008. We booked with Sandals directly and used Unique Vacations. We flew with US Airways and LIAT from Buffalo, NY. Being Canadian this was our first experience with connecting flights and everything went fairly smoothly. We left Buffalo at 8:30 a.m. We stopped in Charlotte, NC and St. Maarten. We finally arrived in Antigua at around 6:40 p.m. The flights were uneventful. We didn’t have to wait a very long time in the customs lines and by the time we got our luggage and cleared customs it was close to 7:30 p.m. The ride to the Grand Pineapple was about 30 minutes. (Please note that if you book directly with Sandals you will be sent a voucher for transportation to and from the airport. The Sandals rep at the airport will not honor this. Talk to the reception people at the Grand Pineapple; they will reimburse you taxi fare and pay for the taxi to the airport).

CHECK-IN: This was fairly quick. They gave us our room keys and towel cards and told us that there would be an orientation with the concierge the following morning at 8:30 a.m., which we attended. They also required a $200 deposit by cash or credit card for any incidentals. [8 out of 10]

ROOMS: We were in room 127on the first floor. This was a beachside room, which surprised us since we had paid for a garden view room. The room was nice. Yes, they are older and need to be freshened up but as I always say, I don’t pay to stay in my room on holidays. It is used to sleep, shower and store my things. It was fine for that purpose. It consisted of a king-size bed. The room had a dresser with a television set (a few dozen-satellite channels), a sitting area with two chairs, and a luggage table. The closet was large with a safe for your use (this was included with the room). There was also a mini fridge, which was empty. The bathroom had a toilet, sink, bathtub/shower and hair dryer. The room served our purposes just nicely. [7out of 10]

FOOD/DRINKS: The food was awesome. The resort has three restaurants, and you had to reserve for dinner every night. This was done by calling or coming to see the concierge in the lobby. The restaurants were the Pineapple Grill (Tex-Mex), Chef Pietro (Italian) and the Topaz (buffet for breakfast, lunch and dinner on 2 out of 7 nights. The two nights were Italian buffet and Caribbean buffet. The other 5 nights were a la carte). They also had a snack bar that served hamburgers, chicken fingers, hot dogs, pizza, etc. The food was delicious. I loved the different stews and curries. No one has anything to complain about here where food is concerned. [9.5 out of 10]

Drinks were very good. There’s no such thing as a watered down drink at the Grand Pineapple Beach. The pina coladas were excellent. They serve Crystal beer on tap at the bars. They also served champagne in the piano bar. [10 out of 10]

BEACH / POOL: The beach was beautiful. There are plenty of beach loungers on the beach. The water was that beautiful shade of turquoise. There were two pools on the resort. An adult pool and a large family pool. The adult pool was closed for the duration of our stay as they were doing construction. We really didn’t use the family pool, as the beach was spectacular. [10 out of 10]

ENTERTAINMENT: There is nightly entertainment available. They had a few musicians play throughout the week and the steel drum bands. We can’t really say much as we missed out on this most nights because of our son. [8 out of 10]

EXCURSIONS: We did the half-day shopping trip to St. John’s. It cost $15.00 per person. We were driven to St. John’s and left near the quay and picked up about 3 hours later. We also arranged a private taxi through the resort for a four-hour tour of the island. This cost $30.00 per hour. We had Mr. Alex Brown, Jr. show us around and we had a wonderful time. The tour desk at the resort was great at arranging whatever you want. [9 out of 10]

STAFF: We had heard that the staff was very unfriendly. This is not the truth. We found everyone very friendly and helpful. We have nothing bad to say. The staff at Grand Pineapple are wonderful people. [9 out of 10]

PHONE CALLS: It cost about $5.00 US to call Canada and the US for the first 3 minutes and $4.00 for every minute after that. It cost approximately $22.00 US to call Europe for the first 3 minutes. There are several pay phones throughout the resort

AIRPORT DEPARTURE: The front desk called the day before we were scheduled to check out to found out what time we would like our taxi to be available. Sure enough there was a taxi waiting for us at 5:30 a.m. to drive us to the airport. Check out was easy. We were given the remainder of our deposit back (we had booked the excursions and had some telephone calls). At the airport, they physically search your luggage before it is checked and you will need to pay the departure tax of $20.00 US dollars if you are over 12 years of age. Security was a breeze. There is some shopping available at the airport but not much. [8 out of 10]

OVERALL IMPRESSIONS: We loved the Grand Pineapple Resort. We would recommend this resort to anyone who loves a beautiful beach and good food. It is important to note that this is not one of the MEGARESORTS that you find in Cuba, Dominican Republic or Mexico. It is small but very comfortable. Yes, the rooms need to be freshened up but it’s all part of the Caribbean charm.

  • Liked — Everything
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since December 21, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $615 (year-round)
Loved It!

Grand Pineapple Beach Club

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4 of 5 stars
suzyb1 7 contributions
midlands
Aug 9, 2008 | Trip type: Family
13/13 found this review helpful

We stayed at the Pineapple 25/7/08 - 01/08/08 and were a little worried about some of the adverse reviews but we needn't have worried at all.

We would agree whole-heartedly with the last 2 reviews in every respect and add our own comments as follows:-

Location and beach was fantastic. The views from all aspects of the resort were breathtaking. The beach great to sit on and the sea the most crystal blue and by mid afternoon like walking into a warm bath. Heaven.

Accommodation: We stayed in a beachfront room and although the decor could have been smarter the room was very clean and the bed exceptionally comfortable especially the fluffy pillows which we wanted to bring home. To fall to sleep to the lapping of the waves and to open your door early morning and step out on the beach was fantastic.

Food/Drink: During the week we sampled all the restaurants which were all open at some stage. Each restaurant was themed and we enjoyed the food at all of them and the menus were different each day at the Topaz. The breakfast buffet was plentiful and would agree about Jo Anne's egg station. How anyone can say that the variety was limited I can only wonder what they have at home! The snack bar by the pool was lovely, the food being freshly cooked, very tasty and the icecream and brownie's were to die for. Mary's - well what can I say. A hug from Mary herself when you arrived, to the cold beer, the delicious chicken and ribs, the ambience and the view - wow!.

Loved the cocktails - my favourite was the St Kitts. Great idea to put up a list with the ingredients. Agree that the plastic cups not great and not very eco-friendly.

Staff: They were great, always friendly, extremely polite and helpful. The activity team organised daily activities for those who wanted to join in but were never pushy. There was some beach vendors but they were also polite and never bothered you.

We went on a couple of tours - one on the 4X4 island trips to see other parts of the Island. Nelsons Dockyard is well worth a visit and if we go again we would want to spend more time there. St Johns shopping is also worth a couple of hours, especially to pick up cheap clinique products at Lipstick shop (got this tip from an earlier review - thought it was worth passing on)

Cant really comment on the evening entertainment as only heard it from the topaz restaurant. Out like a light by 10pm most nights. All that fresh air and relaxation, and drink and food.

We will most certainly go to Antigua again and would not hesitate to go to this resort.

PS I think it is irresponsible to review any resort after being there for 30 mins!!!!

  • Liked — Location, Beach, Food, Marys
  • Disliked — Nothing
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Older travelers, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $615 (year-round)
fabulous

Grand Pineapple Beach Club

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4 of 5 stars
linka5 3 contributions
dorset
Aug 9, 2008 | Trip type: Family
9/9 found this review helpful

We have just returned from Antigua and I would like to share our experience. Having read some of the previous reviews I was in a way dreading the stay at The Pineapple due to some very adverse comments and often wondered whether we should have booked elsewhere. However, our holiday was fabulous and I wouldn't have wanted to have stayed any where else. The hotel is tired around the edges, but has a very relaxed feel to it and very Caribbean. We stayed in one of the Oceanview Rooms which was fine. IHaving read some reviews I got the impression the rooms were awful, perhaps some of them are but we did'nt experience this at all. It is true you have to walk up a number of stairs, but we are fit and healthy so no problem for us. The best thing about the holiday for us was how much our two teenage children enjoyed it. The activity staff are great, getting shy children to join in etc. Our children aren't shy so didn't need much encourgement. We didn't see my youngest much after the first couple of days as she joined in every activity going. They also made a group of lovely friends, american and english. Another reason we didn't see them. There is no creche or kids club, so perhaps families with children under 6 would not get much of a break. The food was good in therestaurants, not top class but good enough. I can't understand some of the reviews, as both The Grill and Topaz was open whilst we were there (although the Grill is alternate nights) and the menus were changed. There is a snack bar which had burgers, sandwiches, ice cream, pizza etc. Which is good if you don't want a buffet lunch. Most of the staff were friendly, a couple were surly but I think you find this in most hotels. Birds not really a problem, but they are around so beware! The bar staff were fine, they seemd to mix drinks for people even if they weren't on the cocktail list, again I can't understand previous comments about not being prepared to do this. When reading this, I do wonder if we went on a different holiday to some of the reviewers or if they staff have changed! The beach is fabulous, I could see that shade would be a problem in high season and perhaps more could be introduced to overcome this. The swimming pools aren't great, but with a beach like this who wants to sit around a pool. We spoke to a number of people staying there and all said good things (like us, a bit run down but loads of character) a number of people were not first timers so this must say something about the place. As one american chap said as he was leaving, time to leave paradise which I suppose sums it up for us really. Overall, I would say that this hotel is great for people who don;t want a faceless hotel but be warned it is lacking in certain areas. My children had the time of their lives (and we have been to a lot of places) so thats all that counts for me.

  • Liked — beach and kids enjoyment
  • Disliked — having to book restaurants
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since August 09, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Older travelers, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $615 (year-round)
Friendly and welcoming

Grand Pineapple Beach Club

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5 of 5 stars
EssexWoody 3 contributions
Essex
Aug 5, 2008 | Trip type: Family
8/8 found this review helpful

We have just returned from our second visit to Grand Pineapple, having stayed there 2 years ago. We loved it the first time so decided to return, and loved it even more this time.

You could quite easily moan about the decor, the odd broken tile, peeling paintwork and odd leaf or two in the pool. But, it is the Caribbean for goodness sake! And if you happen to notice how many of the staff live i.e. in small wooden huts (or shacks) along the road on the drive to and from the airport, maybe you can appreciate the, by comparison, luxury accommodation. Arguably not luxury by English standards but certainly luxurious in comparison with many Antiguan residence.

We stayed in room 924 with our children in 925, fantastic views, clean light and airy rooms, the maid was fantastic especially having to clean up after two teenage children. We had steps to climb to get to our rooms but we are able bodied and appreciated the exercise after eating our evening meal. You have to stay high up to get the wonderful views of the bay.

The entertainment staff (Jules, Sasha and Duane) were very enthusiastic, rounding up the kids and keeping them thoroughly entertained.

Jo Anne, the 'egg' lady was wonderful, cooking delicious eggs and omelettes every morning, Goldine did her best every evening to get us a lovely table, (it is the best place we've been to for a wonderful view of the beach while dining). The waiters and waitresses were all extremely courteous and obliging, especially so if you bothered to give them the time of day.

If you want a very relaxed, easy going, not too formal hotel with good entertainment, lovely food, wonderful position and very friendly staff, then Grand Pineapple Antigua is for you. It is gradually undergoing renovation so we intend to re-visit in 2 years time, when hopefully the same staff will be there and we will enjoy as good a time as this time.

  • Liked — Situation
  • Disliked — No Mini-bar
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since August 05, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers
  • I do not recommend this hotel for Young singles, People with disabilities, Older travelers, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $615 (year-round)
A great choice

Grand Pineapple Beach Club

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4 of 5 stars
Ted13 8 contributions
Cotswolds
Aug 4, 2008 | Trip type: Family
9/9 found this review helpful

We have just returned from a great holiday at this hotel (25 July 08 to 1 August 08) and can't relate to some of the comments made by others - especially about the staff who were polite, courteous and warm in their dealings with us.

Key points:
- fabulous location - convenient but not in a flight path etc so peaceful
- beach stunning with the clearest, bluest water imaginable
- friendly staff keen to help out esp. sailing trips, borrowing equipment or cajoling our teenagers to join in the occasional organised activity
- Taxi drivers based just outside the main gates was handy - ours was very keen to share the horror felt by the locals at the tragic murder of the honeymoon couple
- rooms clean and never damp (we went with Kuoni's receommendation to opt for the Oceanview rooms and very glad we did as these have been refurbished recently, had stunning views etc)
- food fine for a week but I agree, if there for longer the breakfast buffet/lunch would start to look familiar. Restaurants were all open when we were there - good to have a choice and the food was of a high standard
- generous measures including spirits/cocktails (although the plastic cups served during the day are tacky - I suppose as the hotel and beach merge, it does avoid any broken glass dangers however)
- wonderful massage available
- very conscientious tour desk staff
- open restaurant so you hear the waves but only the odd bird (not some scene from a Hitchcock film as some of these reviews suggest!)

Overall, we had a fabulous time and felt this hotel offered good value for money. It is not a five star by any means but it is beautifully located and ideal if you want somewhere unpretentious that feels safe and comfortable and aren't after a top notch night life (Bontempi organ anyone!). It will be interesting to see what Sandals do with this hotel now they have bought it...

  • Liked — Location
  • Disliked — Having to book a time in the restaurant
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since August 04, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers, Families with teenagers
  • I do not recommend this hotel for Young singles, People with disabilities, Older travelers, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $615 (year-round)
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