The hotel is absolutely charming. The front desk greets you with a fresh cool drink (Rum added for adults, if preferred). Staff and people on the island are very friendly. There had been 4 weddings on premises during our stay. Explained by the beautiful location. The beach was excellent, very clean. Great for small kids and toddlers. Water was calm and crystal clear. You can see tiny fish right through. They do have a pool but it cannot be compared to the beach. There is not much to do on the island with small kids. But there were lots of water activities for older kids and adults. Decent shopping on the island. We felt very safe walking around the streets. The food in the hotel was good but average. No shorts for men for dinner. Make reservations for the place to have dinner at night in the hotel. Skip Italian night. You have go to Mary’s Outhouse for lunch. Great ribs, hot dogs and chicken. Even though, there’s pineapple farm on the island-pineapples are tasteless. Not much of fruit variety. Nightly entertainment were mostly local bands. One night there was the fire-eating guy, and one night was karaoke night. Oh, one more: they provide dinner on the beach at night- the most romantic thing ever...

Just returned from Grand Pineapple beach club.
I had great expectations of this hotel and was very let down.
The hotel itself needs to be totally re done. The staff need to be educated on how to serve the guest.
I am not sure to where I should begin. (to much to write)
I have traveled to a lot of places and this was the most expensive trip I have ever paid, and it truly was the worst!!
The food was terrible they had odd hours to eat. Same stuff all the time, and nothing that was good. Dessert consisted of maybe one cake and some canned fruit.
Save your money until they renovate!!!!!

As with many others, the large amount of negative reports we have read left us feeling a little apprehensive about the quality of the resort. However, the place is quite simply amazing.
It is probably worth thinking about the time of year to go - we went just after the Easter holidays, and as such it was not overly full. Whilst the service for everything was excellent, we couldn't help feeling that the place probably couldn't cope as well when it was packed in peak season.

That said, the place was perfect, set right on the beach amongst lush gardens. We opted for an ocean view room which was worth every penny, with a stunning view of the bay from the large balcony.
The room was excellent, and cleaned very nicely everyday.
Food was excellent, especially for fish lovers, the flavours were outstanding. What people fail to mention is that the variety is there through some buffet nights, where they go to a lot of trouble. Booking meals each day was not a hassle - after all, they are actually trying to help us, by making sure that they control the flow of people so there is not a large queue at popular times.
Drinks were good, and having bottled beer at the Outhouse was a nice touch.
Beach was superb - about the only thing that every reviewer really does agree on. Lovely white sand, and the water was very clear. There were more than enough sun loungers.

Some of the criticism from other reviewers is staggering - for example Mary's Outhouse is only a couple of minutes walk from the beach, just behind the Ocean View rooms. The view there is incredible. Plus, the Ocean View rooms are hardly set back in the hills, they are only up a few steps from the pool - the whole place was laid out fantastically, with everything very accessible.

The star rating is spot on - at the end of the day it is a great place. We would recommend this resort to anyone - a really brilliant holiday.
Ps Do the Catamaran trip around the Island!

I spent 3/23 to 3/30 at the Grand Pineapple with my wife and 3 year old daughter. Overall, I we loved our stay. The best parts were the room location, the beach and the convenience of everything being in close proximity. Although it is true the rooms and the resort in general are a bit tired, the room was very clean and the location was awesome. We stayed in room 506 considered waterside (also goes by waterfront and ocean front depending on where you booked). We were steps from the water and went to sleep every night with the crashing of the waves on the rocks below us. With the cool ocean breeze we never used the AC although it was working fine. We opened up the windows to the balcony and the door to the room has slats that open. So, we had a breeze going through the room at all times. We supplemented that with the ceiling fan in the day, but did not even need that at night time. Originally, we could not open 2 of the 3 windows, but maintenance fixed one leaving us with 2 open which were plenty. There were also no bugs to be seen anywhere so we often kept the balcony door open.

I can see why any room type could appeal to others as they each have there advantages; however, for us the waterside rooms were the right choice. The one suggestion I would have would be to move to the other end of the building. Room #506 is the 3rd in on the second floor, 502 being the first. Since the building is very close to the main bar, we could hear the music from the bands that played every night from 9 to 11pm. Since we were with my daughter, we were in bed every night by 9:30 and it was mildly annoying.

The food was decent, not great but acceptable. I would say that lunch was better than dinner as I can always find something good to eat in the buffet. We did Italian specialty dinner next to the Tropaz (Chef Pietro I think) and the Pineapple Grill. The Italian was decent. The Pineapple grill unfortunately was possibly the worst meal I have ever had at any restaurant or diner. My wife ordered seafood pasta which was described as pasta with scallops and shrimp. What she got was overcooked pasta tossed with imitation crab (no shrimp or scallops) tossed with some cheap tomato sauce and garlic, absolutely disgusting. I had the Osso Bucco and could only find about 3 or 4 bites of edible meat on the bone, very disappointing. Breakfast was fine. It is tough to go wrong with a daily choice of oatmeal, cereal, fruit, yogurt, eggs made to order, pancakes, waffles and bacon and sausage among a few other things. We ate breakfast every day at 7:30am when it opened, then I would go back just before 10:30am when they closed for another small snack to hold myself and daughter over to lunch. The burgers and chicken fingers at the pool bar also came in handy a few times.

Many have complained of the birds bothering them at the Tropaz. Not only did we not find them annoying, they added to the atmosphere. My daughter loved having them dine with us. Plus, I am not sure what the hotel could do. It is not like they imported them. I am sure they were there first. Just make sure you cover all food and drinks before getting up as you will find 5 birds sharing your soda if you leave for 15 seconds.

Mary’s outhouse was awesome. The food was pretty good and the view and atmosphere make for a dining experience of a 10+. The fact that they had ice cold Waddidi, Red Stripe and Heineken in bottles did not hurt.

There seemed to be a pretty good selection of both alcoholic and not alcoholic drinks. My only suggestion would be that if you like to drink at the beach or pool, bring your own plastic glass. The glasses are fine if you are drinking in the bar. However, if you want to take a drink to the pool or beach, you are given a small plastic cup of about 8 oz, where after allowing for a little foam if you are drinking beer, you get about a 5oz beer each time.

Overall the staff was friendly, some more than others. No one was rude, but as others have suggested, some are not outwardly friendly and prefer to keep to themselves. The nicest were the activities staff, the coldest were the bartenders.

We enjoyed snorkeling a couple of times, kayaking and my daughter took part in the Easter Egg hung complete with Easter Bunny in dress. There was ongoing volleyball, soccer, and other activities which we did not participate in.

We only left the resort to visit the Veranda right across the street and Devils Bridge. We were actually considering the Veranda because of the pictures of the rooms. However, after visiting, we preferred the GP. The Veranda was nice, but they have no rooms right on the water like where we were staying and everything is very spread out. With a 3 year old, my wife and I were able to travel back and forth between the beach, pool and our room easily. At the Veranda, people walk a long way to everything or wait for a shuttle to come by. We also preferred the beach at the GP, the Veranda was nice to, but just not as nice in our opinion.

Devils Bridge was an awesome great trip for the views. I jogged there and back the first day and took a taxi the second day for $6USwith my wife and daughter and walked back through the Veranda.

The only other comment I have is that although we loved our stay, it was a bit pricey. Many say don’t expect a 5 star hotel when it is a 3 but it seems to be priced at least a 4. Maybe it is the weak US$, but we thought it was expensive.

Would we go back? Probably not any time soon as we like to visit different resorts and islands. Would we recommend it to someone else? Absolutely.