The only thing that saves this place from being a complete disaster is
that the food at the resort was pretty good. That is the diners were
decent and the $20 lobster was worth it (thanks room 131 :-). Anyway, i
used trip advisor (may have been a mistake too) and felt I better put
my 2 cents in before others make the mistake of thinking this is a 4
star resort. IT IS NOT!. It is actually a complete joke to think that,
I would say very low 3 star maybe a decent 2 star. I should have
listened to my travel agent that warned me. Let me mention that I am
not some picky person that complains. I never do. I even had $100 in
singles to tip the staff and am always polite and smiling and always
say hello to everone. I went with my gf and we met others at the resort
who felt the exact same thing you are about to read.
First the good- as mentioned, the diners were good, the pinapple grille
food was excellent-really good. the outhouse was great with bottle beer
and cans of soda overlooking the sea with BBQ, mary was a
sweetheart....tennis courts were nice, and you could ask for premium
alcohol and get it at the 1 (yes ONE)bar that they really had (the
bottle beers at the outhouse I guess is what they considered another
bar, and the bar at the other restaurant opened 2 nights a week could
be the other bar they say they have) but that was it, ONE true useable
bar. They had a lot of beach chairs. Reception was good, easy no wait
to check in or out, we were upgraded to a garden room which was
adequate, comparable to a Motel 6 or Red Roof Inn- nothing fancy about
this place at all, no marble, no jacuzzi, no double sinks, all really
old musty smells, in dire need of upgrading.
The bad- The service is horid. The worst I have ever seen after
visiting about 10 resorts. 95% of time there is 1 bartender, tending
their one bar and trust me she will move as slow as you have ever seen
anyone move- slower. The whole staff moves in slow motion (it's truly
unreal). The bartender is also the bar back, so u could be the only
person who wants a drink but it may still take a few minutes while she
is doing something else (like not looking at you).
I waited 30 minutes at the snack bar to place my order once and that was not atypical. The staff will not look you in the eye when they answer a question, perhaps this is a custom, to me it is completely rude. They do not seem to have any pride at all in their resort and no respect for the clients.
There are so many rude things that happened, i can't even believe i
spent any money here, i would only tell my worst enemy to go here. Our
last night, my gf and I and another couple were drinking at the bar and
the lights were just shut off by the bartender on us at 11 pm without a
''last call' without a warning, without a good bye, and we all were
drops away from finishing our drinks. The bartnder did not say a word
and just left us in the dark....no lights at all. Other groups were in
the lounge at the time and we were all so annoyed it became a complaint
session to each other about how bad this resort is. They all felt a
"last call" would have been nice. Many times the staff rolled their
eyes at us or seemed annoyed if we asked for a premium drink (absolute
and tonic etc). Not once did anyone on staff ask how my trip is, where
we were from, what excursions we have been on etc.... the staff just
seemed not to care at all, not friendly. I remember once someone was
laughing ( I wont mention who)and it struck me how out of place that
was.
The blender was broken (for 4 days), yes I guess they had 1 blender in
the whole resort, the shuffle board was broken, the ping pong table was
broken, the self serve soda fountain broken, my remote for tv was
broken, my toliet barely flushed, the board games were all about 7-12
years old, the water volleyball was not existant (must have been
broken), there no music on the beach, no daytime entertainment, never
heard the DJ once try to get the crowd into doing anything, and night
time entertainment is bingo, a fire eater (kind 0f neat), and 2 bands,
There are not enough pool towels so a few times we were stuck all day
with one wet towel and they never had clean towels before 9:00 am which
did not help when you went on an excursion that left at 8:30 (and yes
the very rude girl working at the towels did not care at all). There
were not enough towels for the room (does this sound like a 4 star
resort?). we never got towels until after the morning towels were
washed at 5 pm. the first night the electric went out 3 times. there
was mold all along the shower base, the bathtub was only big enough for
a 10 year old. not one hot tub or jacuzzi to be seen anywhere, the
pools were small (one was nice, one was very small, neither you can do
laps in) The lunch restaurant (Topaz) is open aired and we competed
with 50+ birds a meal. we saw 10 birds at one table after someone got
up, the birds were just eating off the plates and the staff did not
care, so you have bird crap all over the railings, on the chairs, on
the tables and probably on the plates it is gross. The breakfast buffet
is really weak (though chocolate pancakes were good the presentation is
disgusting and the fruits were not good at all). Birds and flies
everywhere.
No frozen drinks in pinapples on the beach served to me like i imagined
No cabana boys (None). Therefore at the beach, if you want a drink you
have to get up and walk about 5 minutes to the bar, when you come back
to your chair I assure you that the ice melted or you drank it on the
way or it is no longer a frozen drink. I have never been to a resort
with no one, not once, asking you if they could get you a drink. That
may have been the most disappointing thing for me. We played volleyball
at the end of the beach for hours and we would be so thirsty yet to get
drinks we had to stop the game and walk 5+ minutes to the bar to get
water. I have never been to a resort like this. No beach bar and no one
to serve you while you lay out.... ugh for $300 a night i expected
more. The italian restaurant is basically the same restaurant as the
topaz, just in another section with italian banners and our tablecloth
had a nice big hole in it (typical). the food was ok there as well.
pretty good. As for the resort, again, it was so dirty. They are very
understaffed, I only saw one time in 9 days someone cleaning the pool
(even after it rained and there were leaves and bugs all over the pool,
no one cleaned it and it rained everyday) I saw all the time, dirty
plates with birds and bugs just laying around the pool area. the beach
had cups laying around for hours. they just do not have a good staff. I
can not believe what i paid for this place and what i got. My beach
towel looked like a dish rag and many were ripped with holes. Our
friends had blood droplets on their sheets and i am certain i had blood
on my beach towel.
I bought a trip from sean on the beach, he was nice and the trip was
legit. went around the island all day on the katamarans, it was fun. We
met a few nice couple aon the devils briodge walk and they too thought
that the staff did not like them for some reason (because the staff was
so rude to all of us). The Nice staff- Monique (only female staff that
seemed to smile), Everton, Kevin, (front desk was all good and so were
the tour people). others were just so rude, i cant even describe it. I
would never do an Allegro, an occidental again nor would i ever
reccomend this resort. email me if you have specific questions. the
list goes on.





