This is a very quiet and very friendly small resort. The entire staff are friendly and kind. There are less than 40 rooms. Our "junior suite" had a complete kitchen, but I don't believe they expect you to cook as there were only a few glasses, 3 spoons and 3 cups. The fridge ran well, but the stove was not connected. The microwave worked. However, the food on the all inclusive plan is varied, nicely presented, tasty and well proportioned. The bar is made lively with charming bartenders & awesome drinks. No other resorts or properties share the 1/2 mile of wonderful beach with plenty of lounge chairs and shade. The rooms are large with fans and a/c. All have water views. You either rent a car or use the vans and taxis as it is 4 miles to St. John's. This is not a place for folks who want a lot of activity on site or families with children as there are no activities or facilities for them. Most of the guests are from the UK although there are a few from the northern US states.

having come back for a 14 day trip to coconut beach i must applaud everybody at the resort for the most fantastic holiday we have had. i cant understand reviews i have read by people staying there around the same time as us. the food was excellent, staff always had a smile what ever time of day. while we were there we sometimes head people nick picking. one night i recall the second tuesday we were there it was the managers cocktail party hence you have a buffet style dinner. there were a few complaints we heard about, running out of food. i don't think this was the case, it was some people piling up their plates and leaving half which i think is terrible, because you could also go back and get some more if you wanted. anyway three cheers to all of you hardworking people their.

We stayed here the week of 2/1-2/9. When we arrived the front desk lady was welcoming and warm, we were offered a rum punch even before we checked in. She took it upon herself to book us for dinner at the earliest seating because she assumed we would be tired and hungry after our long trip.
The luggage was brought to our room immediately, the gentleman was friendly and informative.
Our room was clean and comfortable, I have read some reviews complaining about dirty rooms and dingy towels. We certainly didn't have that experience.
For dinner we had choices of 2 different appetizers, soup of the day,
3 different entrees and 3 desserts. The portions were not supersize, but we never went away hungry. The food was tasty, well prepared and beautifully presented. I don't know who was working during some of the reviews we read, but the staff that were on during our stay were friendly helpful and always smiling. A special thanks to the lovely young lady who served the wine at dinner, always kept the glasses full with a shy smile.
It has been our experience that people will treat you as you treat them, if you are rude, surly and demanding you will not receive a positive response.
The bar was low-key and laid back. We got any drink we asked for, well prepared and served with a smile. Although the seating was limited, it certainly wasn't dirty.
The beach was swept daily and kept very clean. We usually got to the beach about 11A.M. and there were plenty of chairs. The beach is very large with plenty of room for this small hotel.
There were no jellyfish or mossies when we were there.
Breakfast was buffet style. We got to breakfast at about 9:45 most mornings. There was still plenty of food, which was always warm (loved the bacon). The omelet lady made the best eggs and omelets I have ever eaten and always greeted us with a smile.
We got our coffee and toast before we even got back from the buffet.
Lunch was also buffet, the selections were plentiful and warm. We sat at one of the many tables for 2 at every meal.
Wine was served at lunch and dinner, always kept full, with your choice of red or white. It was a very interesting Argentinian wine. Not your usual house wine.
After reading some of the bad reviews we almost booked somwhere else, I am so glad we didn't.
We had a relaxing, wonderful time.
Thank you to all the staff that made our stay so delightful.
Please do yourself a favor, if you listen to the bad reviews on this sight and do not book here, you will miss a very special vacation.
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We have just returned from Coconut Beach, after reading all the great reviews , I cannot believe we were staying at the same resort ! .

We had a booked a Junior Suite, which was more like a 1star bedsit. The room was smelt of damp, was dingy, the blankets had huge rips in , the kitchen units were all damaged and looked at least 20 years old. The bathroom was horrible and dated, the towels stained and a nasty washed out peachy/grey colour.
The only nice thing was the room was about 20 steps onto the beach. Which was good as you needed to be up by 7.00am to reserve a lounger!! The standard of cleaning was very poor and the room was full of mosquitos dead and alive!

The food quality and choice was terrible, apart from the a la carte dinners which were a bit hit and miss, Lobster ( supplement payable was very good). The beach front restaurant served breakfast and lunch, it had long rows of tables which had to be shared , not at all the romantic break we had planned.
Lunch was served at 12.30 but unfortunatey was barely warm by 1.00pm, the choice was very limited and the service surly.

Dinner BBQ consisted of reheated chicken from lunch, and fish which was unidentifiable by the chef ! A la carte menu consisted of just 3 or main choices, with steak ( like shoe leather), or lobster available at a supplement of $18!

The bar area was small and the seating filthy , not enough seats for the guests, just 4 tables with a few chairs. The drinks available were limited and cocktails basically sugar syrup and rum.

The telephones were out of use in the room for our entire stay and all calls had to be made from the front desk.

To be fair the front desk staff and Clifton the restaurant manager were charming and helpful and tried to get things right, the rest of the staff definately had an attitude problem, often rude ignoring us , breakfast was the worst often waiting 50 minutes for tea and toast which sometimes arrived often did not !

Do not go here if you are looking for a relaxing , romantic break save your money and go somewhere else! Having stayed in the caribbean over 30 times, we know the service can be slow, and rooms a little basic, this was definately one of the worst hotels we have ever stayed in, So much for it being a Virgin Flagship !

After 5 days we managed to escape to an apartment at the Suites at Jolly Beach which was absolutely lovely. All though self catering, fully equiped with everything you could need.