We decided to come here after having previously stayed at the St. James's Club in St. Lucia, where we had a wonderful time. This resort, however, is nothing like its sister.
The resort itself, was very nice. Our oceanfront room was one of the nicest we have ever had. It was spacious with a cathedral ceiling, ceiling fan, and plant ledge. The bathroom was huge with a tub for 2, and an extra long vanity shelf. ( For such a large room it really should have had 2 sinks and or a bidet. ) Our balcony was the largest we have ever had. It was as big as a room and had lounge chairs. We also had a large closet, a safe, ref., coffee pot, bar sink, and cable TV with a large selection of channels. The bed was comfortable and the pillow was the best I've ever found in a hotel.
The view of the ocean was somewhat obstructed by palm trees, but they did give you more privacy.
The beach was one of the best we have stayed at in the many islands we have visited. For most of our stay the water was very clear and calm. Some of the beach had a lot of seaweed, but there was a space as large as a football field or 2 that was clear and pristine. Unfortunately, at the end of our stay the seas got rougher, the water turned cloudy, and the jellyfish started washing ashore. So I suppose it depends on the weather currents what the water will be like. Be advised that you need to go out before 7 AM and reserve yourself a lounge and umbrella for the day. This is a bit inconvenient.
The ocean beach is breezy and comfortable. The bay beach is hot and stifling most days. It is a nice large beach though and the water is calm and good for swimming. You do however, have to step carefully to find a path through the seaweed.
There are also 4 pools. The tiered level pool for adults only is quite nice.
Now for the strange and the bad.
Half of the staff is very friendly, the other half downright rude. Service almost nonexistant. Most of the guests are not friendly. No one wants to share a conversation with you.
There is a set time for everything and everything is formal. Reservations must be made for dinner and if you don't reserve early in the morning the day before you end up eating at 9 PM.
Breakfast while tasty was the same everyday, no variety. They also do not tell you that Coco's also has breakfast. Breakfast does not begin until 7:30 which is bad if you have an early tour or flight. They are also in no hurry to open. The buffet usually didn't get all of the food put out until 8 AM. Sometimes the wait staff is at your table right away, other times you can wait 15 min. with no service. Once I ordered a drink and never did get it.
The beach grill serves delicious large burgers and hot dogs, but it is only open from 12 to 4. This is ridiculous!!! This is the only beach resort we have been to that does not have a casual place to eat and drink at all hours. With 4 restaurants one should be casual, and open.
Our biggest complaint was about the bars. The pool bars are supposed to close at 6 PM, but in reality they close about 15 min. early and they do not give a last call, and they do not care if you are thirsty. The restaurant bars don't open until 6:30 and you must be formally dressed to be served in them. So there is about an hour ( during what is supposed to be cocktail time ) when you can't get a drink!!!! Ridiculous !!!!!!!!! Most of the bartenders seemed annoyed if they saw you more than once. There was also supposed to be a drink cart that came around the beaches every hour or so. It was quite nice the one day out of our stay that he was working. We spoke to another guest who had a longer stay and they said they had seen him 2 days. Without him it is quite a long walk to get a drink.
The only beer choices are the local Wadadli and Red Stripe, both pretty bad. Most mixed drinks only contained a splash of liquor. We asked for a couple of drinks only to be told that they didn't have the ingredients. It seemed most of the guests were content to sip wine all evening.
The afternoon tea was the worst we have had at any resort. Tea choices were bad. The cakes were terrible and the sandwiches were a joke. Usually cream cheese or peanut butter on WHITE bread. Also you could not serve yourself and they acted like they didn't want you to have anything.
We thought it very odd that no one else at the resort seemed the slightest bit interested in watching the sunset, and you couldn't find a drink to enjoy while you watched it anyway.
After 6 PM you are expected to be dressed for dinner. Again, why couldn't they have one casual option. They were very strict about this rule. You couldn't even go to the bar and get a drink to go with shorts on.
The food was OK, but nothing special, nothing delicious. It is also ridiculous that you must give your room number everytime you eat or get a drink. They are keeping track of everything you do like Big Brother. I suppose it can be confusing when part of your guests are all inclusive and part are not. They do, however, need a better system. I don't know why you wouldn't go with the all inclusive as the a la carte prices are VERY HIGH and there is nowhere nearby to eat. There are very few decent places to eat on the entire island.
Evening entertainment was pretty bland, usually consisting of a small band which played during dinner. One evening there was an exciting fire and limbo show. The casino is closed. After 10 PM all is quiet and only one bar is open until 1 AM.
The maid service was somewhat lacking. We were never given extra towels. When we requested more towels they came about an hour later and they did not bring what we asked for. The maids were also supposed to put ice in your room everyday, but we only got ice 2 days.
The island has a few interesting sights, and getting to them can be interesting. The roads are in the worst condition of any island we have been to. Very narrow and full of giant potholes. There are also very large speedbumps in front of every school and church which is about every 100 feet. They drive like maniacs and we saw an accident everytime we were out. Taxis and tours are expensive but I would not reccommend renting a car. The roads are also poorly marked and unlit at night.
The tour agent at our hotel was difficult to track down, often away from his desk. We also felt misled by him. Few things that he told us were true. We went on the ferry & day tour to Barbuda. No one seemed to know what was going on. When we arrived after a rough sail, we approached the man our Captain told us was our tour guide and he told us he wasn't doing the tour today. We were then approached by someone else who said he was our guide. He however, didn't know how many people he was supposed to pick up, and he didn't know anything about the lobster lunch that was supposed to be included. So after running around for half an hour he finally said everything was taken care of. Lunch was good, but the chicken was not the lobster we had been told we were getting. The tour was nice, the island was lovely and pristine, but once again it was not as described to us. There was no town per se. It was remote and mostly uninhabited. The bird sanctuary was lovely, but we did not appreciate having to pay an additional $2 per person entry fee as that should have been included. The ferry ride was like a roller coaster and several people became seasick. It was also disappointing that they ran out of beer on the return trip as many locals were hitting it hard at 9 AM.
We also took the all day Jeep tour of the island. It was interesting and we saw some nice places, but it did seem like we were driving around in circles. We were told that we would be back at 3:30 but we didn't return until 5:30.
Overall, the trip was pleasant and relaxing. Our overall experience was OK. Nothing was fantastic or horrible. Things were just so-so. We enjoyed the island but it is no where we would return or urge others to visit.
We would not reccommend the hotel to Americans. It is a formal and stuffy atmosphere. We also overheard 3 different guests complaining about how Americans were rude and crude and they didn't care to be around them. We did however, meet some very nice people from other countries while we were out on tour.