First let me start off by saying that this property is gorgeous, well situated, and the views from the pool area are breathtaking. The layout of the home is spacious, and the finish out is well done. The chandeliers and some of the details leave a little to be desired, but coming from a interior design family, those details could be considered picky. The staff, and the recommended chef, Chef Tyrone and his staff should be a highlighted feature! Great attitudes and some of the best service I have ever seen. Food was awesome! We had them for the entire week! Now, the improvements, first the Internet is non-existent! For several of us in the party of 14, that needed to utilize for business or research, it just wasn't there. In order to videoconference I had to sit next to the router. Also don't expect to get it into your room, not happening so watching a movie via streaming isn't happening. Unlike others our bathroom was perfect and gorgeous, however the bed left a little to be desired. It was hard as a rock. It was difficult to get a really good nights sleep. This bedroom is directly behind the kitchen area. Also, be aware the pool is beautiful and spectacular, it's also 14 ft deep!!! As someone that doesn't swim, it's not a lounging pool as its very deep at the center as well (6-7 ft). Not an issue, but pool wasn't really used by everyone as you can't just hang out, or play volleyball since its so deep. The hottub however is fantastic and can seat probably 30 people! Overall, the house is amazing and I would go back, once the Internet and other maintenance issues, like the foul water smell in our room were fixed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 26, 2013
Many thanks for taking the time to share your experience at Moonraker. We appreciate all feedback and it is great to hear that you enjoyed Moonraker and found the staff so helpful.
Whilst we have never received any internet complaints from our other guests (over 150 in total since opening) we have upgraded the LIME provided internet service to the fastest speed available in Anguilla and so I am sure a similar occurrence will not occur.
Décor is as you say to personal taste but I think that 32 5 star reviews, most noting and commenting on the exceptional décor and surroundings, must point that the majority feel Moonraker is the luxury we advertise. Further, several of our owner direct client reviews expel the virtues of our beds and the restful sleep they get when stopping at Moonraker.
I am truly surprised at the pool comments you have made. Most people wish to see a large pool and one deep enough o swim in. We have fixed beds within the pool for lounging, a swim up bar with 4 seats for taking a refreshing drink and a 2’ 6” shallow end with full seating a surface area of 200 sq ft for toddlers and non-swimmers so I am truly at a loss at the comments you make here?
However, please accept our apologies for these areas of concern.
Finally, I would point out that whilst I have posted your review the booking was not made directly with me as the owner. If it had been made clear to me that 7 of the guests would wish to use a Wifi service for work each day prior to your arrival I could have made suitable arrangements before hand rather than only hear about matters when it was too late to make changes at such short notice.
We take great pride in covering all needs and wishes of guests where we can and clearly communicate prior to their arrival if we can not offer something they are looking for. Perhaps you wish to revisit the instructions and requirements supplied to your booking agent as there may have been some miscommunication between yourselves regarding just what level of service Moonraker offered which you would simply not encounter when booking directly with Linda and I.
Many thanks again for taking the time to provide a review of your stay. They are extremely helpful in allowing other parties to form an opinion of what to expect from their luxury stay at Moonraker with us.
Paul & Linda
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.