What a great hotel! Ed the manager was fabulous. If you are looking for atteention to detail, this is the hotel for you- They offer very clean rooms, and updated bathrooms, refrigerator in the basic room, flat screen tv, free bottled waters at the pool. The continental breakfast service was great and the servers were friendly and very attentive, Ed was very helpful in terms of recommendations. The beach is beautiful, quiet and so quiet- if you are looking for a romantic getaway this is your spot. Infinity pool is great and all of the rooms are steps away from the beach. There are a few restaurants within walking distance as welll as the restuarant at the Frang, I highly recommend this hotel- you will not be dissappointed- well done Ed on your managemnet and professional service. Thanks again and we will be back!!!! Michelle and Doug

The hotel is very nice with nice accomodations. Staff are slow to react but try to be accomodating. The restaurant is nicely situated but overpriced. We had a large wedding at the hotel with guests. Many commitments were made by the hotel but few were carry out as planned. For example, The wedding coordinator did not show up the day of the wedding and did not give forwarning. The music and photographer she recommended were overpriced and not reliable. All we got are excuses for commitments which were broken. Do yourself a favor and wait a few years until the staff gets some experience.
Using Frangipani for any special occasion will be fraught with problems and aggrevations. The mgmnt is very nice and pleasant upfront but cant be relied upon!

We had our Wedding at the Frangipani on May 8th and it was absolutely wonderful. We practicely had the Hotel to ourselfs and the night of the Wedding Reception we had the entire outside patio for our party. The Frangipani was perfect for our Wedding and we will be going back for our anniversary. Each day was beautiful waking up to the beach only a few footsteps away. The rooms were clean with updated facilities and the beds were so comfortable. The people in Anguilla and at the Frangipani are very friendly and make you feel welcomed. Our family that came loved it at the Frangipani and will be coming back with us. We could not have picked a more peaceful and beautiful place to have one of the most important events of our lives.

We stayed here when we were on the island for a friend's wedding at another resort. I really wanted to like this place, because we've been looking for a beachside resort similar to the one we saw in Zanzibar a few years ago (small resort, waterfront, nice amenities, laid-back non-party atmosphere) that was close enough to home that we could come back regularly. At first glance, this place was so promising - but its infrastructure issues are just too serious to ignore.

The resort is waterfront on a beautiful sand beach, with a nice, large pool, lounge chairs at the pool and lounge chairs on the sand under thatched umbrellas. We were told the resort was full, but there were certainly more than enough chairs to go around. There was a resort directly next to ours on one side, and a resort under construction on the other side, but we didn't hear any construction noise.

Our room was small but decent, close to the water but without any water views, and had a small walled patio, air conditioning, and a ceiling fan. It had a lovely, large bathroom with beautiful glass tiles and a very impressive-looking, multihead shower (no bath).

Aside from the issues I'll get to in a second, service was decent - check-in and out was fine and the front desk ordered taxis for us when we needed them. Although there were little service flags attached to the beachfront umbrellas, there was no service for the beach - when we wanted to eat lunch at the beach, we had to walk to the restaurant, and when the food was ready, they waved and yelled from the restaurant (which was largely deserted) so that we could come collect the tray with food and drinks and carry it to the beach ourselves.

The first evening we arrived, we wanted to take a shower. No dice. There was only a tiny bit of water pressure, and no hot water. We left the shower running for about 12-15 minutes. Still no dice. We turned the shower off and called housekeeping. They sent someone to the room in about 15 minutes. He fiddled with the shower, and after about 5 minutes, there was decent enough water pressure and hot water. He told us that we just needed to leave the water running for longer.

The next morning, the water pressure and hot water were great, and we were convinced that we had somehow not managed to work the shower correctly the night before. Nevertheless, I budgeted in an extra 30-40 minutes to get ready for the wedding that afternoon. Good thing.

So, thoroughly salty and sticky from sunblock and swimming in the ocean, we needed to get cleaned up before our friends' wedding. The shower was even worse than the evening before - no water pressure at all, no hot water. I called the front desk. They sent someone to the room, and she couldn't get the shower to work either. Then it took them a while to figure out what other room they could move us to; I got to dash to that other room still wearing my bathrobe, while my husband packed up our bag and moved it to the new room (they didn't offer any help). When I got to the new room, I asked the woman who had showed me the new room to wait while I made sure the shower was fine. This shower didn't work either. Then it took them another 15 minutes to realize that the entire resort was actually out of water.

As it turns out, the resort can be hooked to the island's water lines, but it often relies on its own rainwater cistern. The problem happens when the cistern dries out - if they don't switch back to the water lines before it's completely empty, they run out of water until an island water truck comes out to help them reconnect to the water lines.

I'd be giving the resort even less stars, except that, at this point in the afternoon, the on-duty manager really truly came to the rescue. He called the Sirena resort up the road, bundled me into his car (still in bathrobe), drove me to the Sirena to shower, waited there and drove me back to Frangipani, and then later drove the husband and I to the resort with the wedding. (Hubby rinsed off as best he could in the pool - there wasn't enough time for both of us to use the Sirena.) As a result, although we had a very stressful few hours, we still made it to the wedding on time and in quasi-decent shape. (When we left to go to the wedding, there was still no water at the resort, more than 100 minutes after the whole odyssey began)

We really appreciate everything that the saint of a manager did to salvage the situation. We didn't request any refunds or credits (and none were offered). And these types of things happen on tropical islands. But we won't be back, and I wouldn't recommend this place, particularly given its price and the potential pitfalls.