We just came back from our vacation in the provence to celebrate our 35th wedding anniversary with the whole family. We reserved this place looking so good on the internet. Since I always check on tripadvisor and never has been disappointed so far I thougt this was going to be a lovely vacation ( we rented la bergerie Le Lantana) We arrived on sunday evening. The owners were on vacation and planed to come back on wednesday. So their brother in law guided us around. First of all you can see on the pictures the state of the house, It was was just awful: sheets and bedcovers with stains, pillow filthy, hood covert with fat, stove , lamp above diner table just horrible ;everything was broken: cups, tellers, bowls, pots, parasols deck chairs, door from kitchen cabinet, glasses full of limescale and decoloreted glasses, baby beds in terrible condition( we only could use one that was new etc... Then we already wanted to leave. On monday morning we had some havy rainfall: water came inside the house on 4 locations ( like you can see on the picture that they were aware of the problem( sand bags against the window)) water came through the roof and door. And than we had that terrible sewage thank odor that was the worst. They forcasted all week rain and thunderstorm so we couldn't stay in a leak house with 2 little children and that terrible odor. So on teusday we fled out of the house and went to a hotel in Vence' Le Cantemerle'. That saved are vacation ( beautifull clean rooms very good service and the food was top) WE DID NOT HEAR A WORD FROM THE OWNERS. I did pay in advance the total of the stay and for two times a cleaning lady and new sheets and towels.So far I did not get any money back. During summer it cost 3950 euro a week , almost 16000 euro a month for this that's a real ripp-off. I am 57 years old and this was my worst experience I ever had on my 40 years of travel.
And what's worse; this could be a lovely place ( nice house, view and swimming pool) if it would be ran by people who love the bussines of taking care of travelers and giving them more than you would ask for. We also have houses we let and I have a standard that says WOULD YOU LIKE TO LIVE HERE and if the answer is yes, than you know it never can go wrong.
- Official Description (provided by the hotel):
- In our beautiful region of Provence, located at the foot of the Luberon hills in an exceptional setting, the Domaine du Lantana will captivate you with its peaceful, tree-filled grounds. Each room, with its patina-ed furniture, with air condionner, has its own independent access and offers you warmth and authenticity. The well-prepared and copious breakfasts. ... more less