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“lovely hotel” 5 of 5 stars
Review of BEST WESTERN PLUS Parkway Hotel & Spa

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BEST WESTERN PLUS Parkway Hotel & Spa
4.0 of 5 Hotel   |   Cwmbran Drive | Newport, South Wales, Cwmbran NP44 3UW, Wales   |  
Hotel website
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Hotel amenities
Special Offer
January Blues Spa Break
Ranked #2 of 2 Hotels in Cwmbran
Salisbury, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“lovely hotel”
5 of 5 stars Reviewed November 14, 2013

I always enjoy staying at this hotel. the rooms are lovely - clean and comfortable and the beds are gorgeous. lovely duvets and pillows so I always sleep well. the staff are friendly and the bar is comfortable. my only niggle is that they need some more affordable vegetarian meals on the bar menu - maybe a nice veggie burger with chips?!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western GB

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry J, General Manager at BEST WESTERN PLUS Parkway Hotel & Spa, responded to this review, November 16, 2013
Dear Alex K,

Thank you very much for taking the time posting your review on Tripadvisor. We are delighted to hear that you thought our hotel was lovely.

We appreciate your feedback regarding the vegetarian options and we intend to provide a more varied vegetarian menu over the next few weeks.

We hope to see you again soon and we look forward to welcoming back to our hotel.

Best wishes

Kerry Jennings
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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390 reviews from our community

Traveler rating
    253
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    31
    11
    4
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65
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Swansea, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 8, 2013

We've stayed at this hotel many times, and it never falls short of perfection. The facilities are first class, the bedrooms and public areas are clean, and well furnished with plenty of seating area for all. The food is very well presented, hot and tasty, one complaint with the food there's too much of it, the portion are very generous.The staff are very friendly, polite and are very smartly dressed, even the chambermaids. Will continue to visit this establishment, and enjoy the lovely swimming pool, gym and spa facilities.
Management were very visible at all times, so if you needed to approach them for any reason, you won't have to look far.

Room Tip: No lift' so if you have walking problems request a room on the ground floor when booking. We we...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry J, General Manager at BEST WESTERN PLUS Parkway Hotel & Spa, responded to this review, November 11, 2013
Dear Patricia W,

Thank you very much for taking the time posting your review.

We are delighted you liked our hotel and that you enjoyed your stay with us. We really do appreciate your lovely feedback, thank you for sharing it.

We look forward to seeing you again very soon.

Best wishes

Kerry Jennings
General Manager
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Cwmbran
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 3, 2013

Amazing night for the first time of holding a Bonfire Night event. Well worth the money for a family ticket, didn't expect the complimentary drinks and nibbles. Live music was fab as well. Can't wait for next year.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed October 30, 2013

Is it too much to expect a quite room, very nice decor if you like twee, stayed on ground floor, could hear every guest going down the hall having a nice little chat, room doors slam like something out of a prison movie, one was so loud actual made me jump out of bed this wasn't helped by lovely female resident playing knock and run at 12:40 and the wedding party coming back at 1:00. Bar food was ok, limited menu. Breakfast good but a little on the expensive side. No idea what pool was like to tired to use!

Room Tip: Don't stay on ground floor.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry J, General Manager at BEST WESTERN PLUS Parkway Hotel & Spa, responded to this review, November 4, 2013
Dear David A,

Thank you for posting your review on tripadvisor.

We appreciate your comments with regards to your recent stay, and we are very sorry to hear that it was too noisy for you.

We apologise for this inconvenience, and hope to see you soon.

Kind Regards,

Kerry Jennings
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tavistock, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed October 30, 2013

Think very big carpets indeed, and uniformed but polite receptionists, a Sunday carvery and corporate service (I mean that the staff are very young and inexperienced, and have all had a brief induction which did the job, but only just). The hotel is modern and has almost no character, of course, as it is what it is. You could do a lot worse for the money, and we had no complaints

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Parkway Hotel & Spa

Address: Cwmbran Drive | Newport, South Wales, Cwmbran NP44 3UW, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Torfaen > Cwmbran
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Cwmbran
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Parkway Hotel & Spa 4*
Number of rooms: 70
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Also Known As:
Best Western Newport
Newport Best Western
BEST WESTERN PLUS Parkway Hotel & Spa Cwmbran, Wales

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