We went in with a positive outlook hoping for great service, fabulous food and a beautiful setting since the reviews were mixed, but all we got was the beautiful setting.
We are not ones to write tons of reviews, but this experience could not be left unnoted. Menus were delivered and we were suprised to find only entrees (very strange) when we had looked at the menu online and saw a number of appetizers. After asking the clueless but sweet waitress if their were any appetizers she only then told us about them. Even then we still had to ask if there was any soup, since she failed to mention it and we were interested in the Haddock Chowder we heard the waiter next to us mention. Why a restaurant does not have a menu with all its offerings is beyond me.
After waiting for way too long for our wine we then ordered the Chowder, my husband the Angus Burger with mushrooms and I the Scallop Salad. We couldn't understand why it was taking forever for our chowder to come when all our waitress with one other table had to do was put it in a cup and serve it. Our chowder never came and when our entrees were served after forever (the restaurant was not busy) and we mentioned it to our sweet but clueless, now uninterested she seemed less then apologetic saying she was getting them now. We cancelled our chowder order since our intention was to have it first. It got worse from there.
My scallops were chewy and salty and the salad was less then impressive. I couldn't eat it and I am a huge salad lover. I hadn't met a salad I didn't like until then. My husband ate my salad only because we didn't want to waste it (it was $23!!!). My husband's burger was nothing special and to serve it with cheap potato cheaps is insulting.
The experience did not get any better. One waiter was insulting to the other with no discretion when he asked for help to turn the outdoor heater on and then to have our bill arrive with an already 20% gratuity added to all parties. We were shocked they add 20% gratuity to all parties, but boy does that explain the lack of service.
Oliver's is such a shame because the view is beautiful, the building gorgeous and very well done. However, it appears as though no one with any restaurant sense whatsoever has anything to do with any part of it. If the food and service don't turn around dramatically this restaurant will just be a place to look at and not dine in. We are keeping our fingers crossed that things will change.
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