Just back from two weeks at the Serendip. My and I wife spotted this hotel on a day trip from Turunc a few years ago and decided to book as we liked the look of the hotel and the area. I will say from the outset that I am not generally a moaner and will try to remain objective..
We arrived very late approx 5.30 AM and our bags were carried to the room and the guy was about to walk away straight away, without any information about the hotel at all such as air con, breakfast the safe etc. I had to ask him.
We went out to the balcony and noticed there was no light just wires bent round. This was the same for all balconies, not even sure if this was safe. We had a standard room. and there was a good sized wardrobe and good size firm double bed. Very strange duvet that appeared like a single, so either your feet stick out our you play the game of pulling it form side to side!!. Air con in the (first room I will explain later) worked well. later in the morning I spoke to reception and was shown how to use the safe again good touch. The furniture was adequate but nothing flash. The drawer in the bedside cabinet was falling out. Nice stone floor, room and bathroom a good size. I can recall three days where in the morning we had no water and had to go down and ask when it was coming back on. The showers were not always hot after 6.00PM
I also started to notice a bad smell each AM in the area just outside the room, this sometimes would be bad enough to come into the room. After breakfast one morning we nearly threw up as we got closer to the room the smell was that bad. It only seemed to be in the specific area close to about 3 rooms. I think we were 2 floors up. I thought enough was enough and tried to explain to the receptionist. She and another person said it was coming from Turunc and did not fully understand what we were saying. I don't think they believed me so I took her and another person to show them. We think it was a pipe near the room, but she offered us another standard room on the top floor. We took up the offer straightaway as neither of us would have been prepared to stay in the other room any longer. This was ok but again after a couple of days we both awoke in the early hours to a bad smell which we thought was the aircon. This room was above the restaurant. The smell was like sulphur and very strong. I turned off the aircon the smell seemed to linger in the room. I tried to explain this to the staff and she said it would been looked at. It was very odd that it only happened in the early hours. I decided to leave it turned off at night, as nothing changed the next day. There is a mini bar in the room coke 7.5 Lira and a small can of beer I think was 9.00 so expensive IMO.
Very few of the staff could speak or understand English and on occasions would get orders wrong. In most occasions we could get by. The latest Menu does not give any English descriptions that make sense for dishes, the receptionist did her best tried to translate but could not really give an adequate idea. To give an example one dish next to it had Chicken but private ?? and another three rosettes fire place. The couple of meals we did have were not al a carte as described. During one meal I did not get a starter as ordered. The waiter Abdula needs a mention as he was very nice and bought us some lovely fruit as an apology, he was great for the two weeks. Breakfasts were great lots to eat and variety was good, but let down by slow service. People on occasions were fetching there own forks and sugar etc and my perception was that certain groups seemed to get more attention.
The grounds were very nice lovely trees plants nice furniture, hammocks and an awesome swinging chair near the beach. Also restaurant has a great location near the beach. The hotel area is perhaps the quietist along the whole beach and is meant for hotel guests. Did get busy when day trippers came. I thought it was for hotel guests only.
Good size sunbeds and umbrellas. The best ones are taken very early and some have towels on them that are left nearly all day without people using them. Very nice pool area that is quiet, but few sunbeds. Staff will bring drinks to the beach if you go ask. TIP ask for an ice bucket for your water. The beach is I am afraid does have a lot of cigarette buts. The sea is great very clear for snorkelling and lots of different fish and there is a couple of coves nearby, just wait for the day trippers to leave !!. There are water sports if you want them but are expensive. I could not find boat trips from Kumbuluk, but you can get a water taxi to Amos and Turunc. We took the bus as very cheap at 4 lira to Turunc which as lots of gift shops and good supermarkets. Amos is a lovely bay, but now seems busier as does Turunc than a few years ago. I feel If you are looking for a beach / reading relaxing holiday it will tick those boxes, but I would not I am afraid go back to the Serendip. The Restaurant next door called the Maris Beach needs a mention as they are a Great Bunch and the food / service is excellent. The manager is great for local information and a nice bar area for a relaxing evening drink. The hotel can arrange a transfer at 200tl to Dalaman, expensive but recommended.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Despegar.com and Tingo so you can book your Serendip Select Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.