We stayed here in 2010 and had the best holiday ever! Staff were amazing, helpful, efficient and generally fantastic at their jobs. We returned in June this year after getting married along at Muri Beach expecting the same once again but we were disappointed. Bar staff were very slow and not very friendly at all, was very hard to try and spend money or have a few drinks as the service was too slow so we would just head back to our rooms and drink our duty free.
We started out in a garden room with myself my husband and our 2 small girls, it was so small we could hardly walk around the room, we were upgraded to a beachside suite which was amazing and the staff who helped us relocate and set up the portacot again were fantastic. There was no tv in the room and was soon sorted by the maintenance man. Also our phone didn't work and a technician had to come twice to try and sort the problem which was a bit more than just replacing the phone itself.
Food was always great, kitchen staff were faultless. Also some of the waiters/waitresses were fantastic, Saula and Leilani just to name a few were especially great.
Sane on reception is an absolute pleasure aswell.
The kids club was not that great, the staff weren't the friendliest and it always seemed a problem to book the kids in??? Don't know why this was the case as it was one of the only reasons we booked here was for the kids club.
We will return though and give it another go because I'm sure we maybe just struck a bad week on the staff front.
We travelled as a large group and we are all looking at returning in the next year or so.
I just hope the staff in the bar are trained or replaced in time for our next visit so I can get stuck into those delicious passion fruit mojitos.
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- Also Known As:
- The Rarotongan Beach Resort And Spa
- The Rarotongan Beach Hotel Aroa Beach
- Rarotongan Beach Resort Spa
- The Rarotongan Beach Resort & Spa Rarotonga/Aroa Beach