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“Happy holiday” 4 of 5 stars
Review of The Rarotongan Beach Resort & Spa

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The Rarotongan Beach Resort & Spa
4.0 of 5 Resort   |   Aroa Beach, Aroa Beach, Cook Islands   |  
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Hotel website
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Hotel amenities
Special Offer
Free Night In Paradise
Ranked #2 of 2 Hotels in Aroa Beach
Mackay, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Happy holiday”
4 of 5 stars Reviewed January 19, 2013

My partner & I have just spent 9 nites at the Rarotongan -our first visit to the Cook Islands. The resort is a little tired but never the less was an enjoyable experience & if we returned would probably stay again. The beach is lovely with awesome snorkelling, I feel, better than the snorkelling tour we went on, as it is shallow in the lagoon & there were so many varieties of fish to see. Staff were pleasant & always ready to help. Our room was the perfect location -close to the beach, pool, restaurant, & reception. We were kindly offered a free upgrade to the Sanctuary ( accepted of course) so tasted both sides of the resort.Thumbs up for the daily activities newsletters placed under the door each day. Not a lot of dining options on site, but value for money OK, drinks very reasonably priced. There were a few downsides to our stay ( not enough to affect our holiday, but little details which maybe require attention by management).
1- ATM did not work at all during our stay. 2- only 2 guest washing machines located at opposite ends of the complex, so when one breaks down ( as the one near us did & still broken 2 days later ) you have to walk the length of the resort to use the other one 3- at least 4 machines in the games room didn't work 4- Ice machines didn't work. 5- cold water to wash my hair at the hair stylist. ( would not agree with the "expert" title 6- The Ginger Garden restaurant which appears in all the printed info in rooms does not appear to exist. ( Website needs to be updated).
The Resort has a "good feel" & I would like to mention especially the Blue Water Grill restaurant at the Sanctuary for it's wonderful menu & fantastic, well presented food. Great service by the friendly staff. Well priced too, but make sure you apply insect repellant before going.

Room Tip: anything round room number 104 is excellent, deluxe beachfront suites looked great for families
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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707 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Sydney, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 10, 2013

I stayed at the Rarotongan for a week with my wife and 2 kids. The resort is in a perfect location with the lagoon in front fantastic for snorkelling and water activities. The kids loved the pool and the kids club. Definitely worth getting a beachfront suite as they are a bit bigger and have direct access to beach and a little private deck area that is great to sit on and relax when kids in bed. The room had good aircon, the bathroom was tidy and functional, and the outdoor private shower was definitely a winner. Hotel activities scheduled everyday, but we were on low season, so some activities were cancelled due to lack of numbers (e.g. Island Dancing Night). Some of the facilities are a little bit tired, but still usable. The staff are relaxed and friendly enough. The food is passable, but not unreal, suggest getting around to some of the cafes and restaurants outside of the resort for better food. Overall was very good because of location and relaxed feel.

Room Tip: beachfront suite (or better) is the best option with family
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 10, 2013

This was me and my husband's second trip to Rarotonga and we had come to the Rarotongan for drinks and dinner on our first trip and thought the pool and view were beautiful. We returned with our young daughter and extended family recently for a week longs stay. We stayed in the Deluxe Beachfront Suites which we loved! Outdoor shower, spa bath, huge glass sliding doors opening to our own private deck only 6 steps to the warm, clear lagoon. The aircon in the room worked great and we enjoyed watching the constant repeats of good old favorite TV shows like Dukes of Hazzard and CSI. We loved how all the water sports gear was free to use - kayaks, snorkel masks and fins, paddleboards.. there was a blackboard up by the pool with the activities of the day and there was a newsletter put under our door every morning with the group activities that you could participate in, the weather forecast, and the special meal of the day. We tried everything on the menu and it was delicious! We enjoyed a show at the hotel with island dancing as well as bingo, crab races, and quiz night! All of the staff were so wonderful and we made friends with the other families staying as well. The pool area was great and even swimming in a rain shower was delightful. Whether we were lazing on a lounge chair in the shade of a coconut tree or feeding the schools of fish right from our breakfast table every day was delightful staying here and I can't wait to return!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 9, 2013

Resort having some renovations - My children 15&17. Daily activities. We made palm leaf plates and learnt all about the palm tree and it's uses. Dyed our own sarong.etc staff tried. But maybe a little too laid back. Our room had all we needed. But disappointing as it was close to the road.
Good safe snorkeling. My son 15 did his first deep sea scuba dive. Fantastic.
Island is very clean. Choose your rental car wisely. Do not expect new cars.
We did have a good new years eve party. The staff really tried to include everyone.
Spa was great my daughter had her first facial - Nice and relaxing.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
114 reviews 114 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 7, 2013 via mobile

We just returned from a 12 night stay and I do agree with many of the previous comments. We also arrived on the red eye and were charged the early check in fee which is ridiculous. The hotel never reached more than 70% capacity. The 2 bedroom suite we had reserved was a huge disappointment. Poorly appointed kitchen, air con that didn't work, no outdoor shower and low ceilings. When we complained they moved us to a beachfront unit and provided us with $200nz credit which was great. This room was fabulous, situated right on the beach with a great deck to spend time on. The breakfast got old quickly and we ended up buying eggs at the store rather than $7.50 a day for 2 eggs. The housekeeping was friendly but other than change the sheets and give fresh towels there wasn't much service. We swept our own room and twice I cleaned the bathroom myself. The grounds were not well kept and I saw garbage that stayed where it was for the full time we were there. They are also ridiculous about the beach towels. One per person per day was not acceptable and it made me grouchy by the end of the trip. That said, Jessie and Andrew at the activities hit were terrific with the kids and so were the staff at the kids club. Overall it was just ok. Not neatly as attentive as our Fiji trip but I also think the infrastructure is lacking.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed January 6, 2013

We booked 4 nights at the Rarotongan and 4 nights at the sister resort in Aitutaki. What a huge let down this was after so much planning and anticipation. This is a run down dump to be frank. A local told us that it is referred to as the 'pits'. The entrance to the hotel has piles of sand out the front and the pillars are just nailed on grey plasterboard. The rooms are dirty with dirt and mould in between the bathroom tiles. There was hair (not ours) in the bathroom and on the floors and the floors have probably not seen a mop. We tried a garden room (forget it if you are a family, it's too small), then we moved to a beachfront room, also dirty, cramped with cracked tiles in the bathroom and mould and from the bed, pushed hard up against two walls making it hard for one person to get out, you could see directly I to the bathroom. Moving onto a beachfront suite, we just had a black wall as our view which was the wall around the swimming pool. This windows leaked and there was hair all over the floor (again not ours). The food was awful and there is a small pond to the entrance of the restaurant with a large eel with hardly any room to move. The stench from the shallow pond was horrid. Don't waste your money. This as it is now is a dump and no reflection on the Aitutaki Lagoon and Spa resort, which is paradise.the only good thing about this place was the staff, they are fantastic.

Room Tip: Go elsewhere
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 1, 2013

Fortunately not staying here, we popped in for cocktails and were extremely dissapointed to find such a rundown hotel, it felt dirty, rundown and very tired. Has guttering falling off the roof and just general delapidation.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Rarotongan Beach Resort & Spa

Address: Aroa Beach, Aroa Beach, Cook Islands
Phone Number:
Location: Cook Islands > Southern Cook Islands > Rarotonga > Aroa Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Aroa Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Rarotongan Beach Resort & Spa 4*
Number of rooms: 156
Reservation Options:
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Also Known As:
The Rarotongan Beach Resort And Spa
The Rarotongan Beach Hotel Aroa Beach
Rarotongan Beach Resort Spa
The Rarotongan Beach Resort & Spa Rarotonga/Aroa Beach

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