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“Dust and Mould City” 3 of 5 stars
Review of Clarendon Serviced Apartments Kew Gardens Rd

Clarendon Serviced Apartments Kew Gardens Rd
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Clarendon Serviced Apartments Kew Gardens Rd
23 Kew Gardens, Kew TW9 3HD, England   |  
Hotel amenities
Ranked #1 of 1 Kew B&B and Inns
Barcelona, Spain
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Dust and Mould City”
3 of 5 stars Reviewed May 9, 2011

We stayed for about 2 months in a one bedroom apartment. All rooms - apart from the toilet- were carpeted and it seemed that the carpet hadn't been washed for quite a while. The place itself was very dusty and also had mould almost over the entire ceiling in the bathroom. We coughed (Asthma) almost constantly. The apartment gets 'cleaned' only once a week and there's no way you can do it yourself half week because you are left without cleaning products and / or vacuum cleaner. Prepare yourself to buy the toilet paper yourself and don't expect dishwashing tablets to be refilled either. The internet is unreliable and we didn't have mobile phone reception in any of the rooms.

  • Stayed February 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarendon_admin, Manager at Clarendon Serviced Apartments Kew Gardens Rd, responded to this review, July 12, 2011
We acknowledge and regret our housekeeping and maintenance service level failings suffered by this guest. They had been addressed during the guest’s stay’. We do feel this is an isolated incident in what is by far one of Clarendon’s most popular locations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Rooms
    1 of 5 stars
  • Sleep Quality
    1 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
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Additional Information about Clarendon Serviced Apartments Kew Gardens Rd

Address: 23 Kew Gardens, Kew TW9 3HD, England
Location: United Kingdom > England > Surrey > Kew
Amenities:
Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Room Service
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Kew
Price Range (Based on Average Rates): $$$$
Number of rooms: 18
Official Description (provided by the hotel):
Just a few minutes walk from picturesque Kew village, this superbly appointed 18 apartment complex offers you a choice of modern or traditional accommodation with a communal terraced area. Choose to stay in Clarendon House which is a stylish Victorian English conversion of individual studio, 1, 2 & 3 bedroom apartments. Alternatively there are modern 1 bedroom apartments available in the adjacent block Clarendon Gardens. ... more   less 
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