We arrived before the Christmas time and although it was still raining the atmosphere wasn't too bad. We landed early around 9am and gratefully they allowed us to check in early.
The standard king bedroom is hug, modernity finished with a living room, a dining area, a mini kitchen but strangely no bath tub for such big restroom. It's equipped with 2 big LG TV but they were too close that turning on one would turn the other on as well. The dark ceramic floor created a problem that even with little dust it looked so apparent, which we saw some.
Room is equipped with WiFi but soon you'll realize this is prob the most annoying thing of all: first it's the one that asks you to fill password after connected, meaning every time u lose connection, you re-type. For the day I stayed in hotel full day, maybe I entered what, 20 times? I believe my room was in between two routers so when the signal was switched, password again. I dunno why they can't simply use the normal password-protected hotspots instead.
Access from lobby to room is challenging. You are supposed to take buggy to ride for 20 secs to drop off. Take knee floor up by elevator. Across the bridge. Then access your room by floors (which may require elevator again). I asked earlie. if there was an easier way to go to lobby, they said there was one but only for employees only. Finally they opened it for public on my last day prob due to too many complaints.
Access to the beach requires road crossing, which seems to be the norm for other nearby resort like Ramada or Novotel. But after seeing the beach I opted to stay at the 2nd pool instead since there's barely any swimming area available. The beach sand quality is ok. Unless you rest in hotel chairs people will start asking for jet skis or hats etc. Btw the chairs aren't adjustable in reclining angle making it fairly uncomfortable.
As previously mentioned the big pool wasn't functioning for the 4 days which was really disappointing. We mostly stayed at the pool near the beach / restaurant which is better than nothing.
Dining. Breakfast is great. Loads of selections. Tons of staff helping you to get food even. It's my first time caffe latte in hotel breakfast looks decent. For rest, we finally dined once at the Sakala Bali for lunch. The quality was indeed great except the Waygu should be missed. Everything looks expensive indeed but hey there are prob only few places to have such high quality of western food so you pay what you get. What I don't get is why are we charged the same as the restaurant for poolside drinks and snacks.
As I heard from staff the official opening is February that's why things are still improved. I paid a discounted price to come so this is expected. But the hotel should give its guests discounts to try out its F&B and spa (starting 400k for normal massage), find more ways to improve. When guests see the problem of the pool, feel in doubt, they don't want to pay extra to "try" the hotel service.
Lastly their staff is what I still give them 4 stars as everyone really works hard to keep its guest happy. Give them a few more months and they should do better.
- Official Description (provided by the hotel):
- Located on a pristine beachfront on the southeastern coast of Bali, just half an hour's drive from the Ngurah Rai International Airport, The Sakala Resort & Villa Bali is consist with 247 suites and 14 two-bedroom pool villas. The resort is equipped with two swimming pools, extensive meetings and weddings venue, spa and health club as well as a Kids Club. Once a fishing village, Tanjung Benoa retains the timeless tranquillity of Balinese life while the resort enhances the guests' experience with a striking architecture, extensive recreational facilities, seamless service delivery and exceptional dining options in its midst. ... more less
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- Also Known As:
- The Sakala Resort & Villa Bali Tanjung Benoa