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“Too short to fully enjoy this special hotel” 5 of 5 stars
Review of Conrad Bali

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Conrad Bali
5.0 of 5 Resort   |   Jalan Pratama 168, Tanjung Benoa, Bali 80363, Indonesia   |  
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Hotel amenities
Special Offer
30% Off Your Dream Resort
Ranked #1 of 23 Hotels in Tanjung Benoa
Certificate of Excellence 2014
Perth, Australia
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
“Too short to fully enjoy this special hotel”
5 of 5 stars Reviewed December 30, 2011

We stayed for 3 nights in early December in a King Conrad Suite.

Overall the Conrad Suites were amazing and the stay was most excellent. The only complaint would be there was no free jacuzzi access for Conrad Suites guests or a separate jacuzzi/sauna facility for Suites guests. We had just come from the Laguna, and apart from location and cheaper price the free spa/sauna/jacuzzi and plunge pools are the only advantages the Laguna has over the Conrad

Check-in was simple and we were able to get early access to our room, waiting only 20min in the club lounge before it was made ready for us. When we were taken to our room we were happily surprised at how massive it was! There was an open-plan kitchen, dining and lounge room, plus separate bedroom, dressing room and bathroom. The bed was soft and comfortable with cute soft toy monkey and turtle. The bathroom had separate toilet, shower and large bath and dual basins. It is of note that many aspects of the room are individually customisable. There is the ability to choose the specific incense used, the CD in the stereo and the fruits for the salad bowl.

Breakfast was taken at the Ren restaurant below the club lounge, and consists of a continental buffet plus a hot food menu to order from which are cooked and presented speedily. The whole breakfast experience was very pleasant with good quality food.

The grounds are expansive but there is no reason to leave the luxury of the suites, with their own private pool. The pool is ~25m long with daybed bungalows lining both sides. While relaxing by the tranquil pool, complimentary water, cold towels, mosquito repellant and occasionally sorbets are brought out for you to enjoy. It is a truly heavenly oasis. The box with water, cold towels and insect repellant is available at all the pools (not just for suites guests).

High tea is also provided at Ren for the suites guests, with a wide selection of drinks to choose from as well as the sweet and savoury food samples. Immediately following this is 2 hours of cocktails and canapes which are delicious and can serve as a light dinner (especially being so close to afternoon tea).

The resort has only 3 restaurants open for dinner and has a very limited room service selection. As we normally take many of our rooms in the hotel, there did not feel like there were enough dining options, but we understand that most people go to the Bali Collection for dinner. When we did visit the restaurants for dinner, they gave every female a red rose. It was little touches like this that made the hotel special.

Because we were only here for 3 nights, we were not able to take advantage of the wide selection of activities the hotel runs. The weekly timetable was a good way of advertising all the hotel had to offer, such as aquarobics, introductory yoga and some cultural activities.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradBaliManager, Manager at Conrad Bali, responded to this review, January 2, 2012
Dear Cynicor

Thank you for sharing you recent experience staying at Conrad Bali with the TripAdvisor community. We are delighted to learn that you enjoyed your stay, in particular the comfort of Conrad Suites and all the privileges that came with the suite.

We look forward to welcoming you back to Bali and Conrad Bali in the future.

Warm regards,
The Team at Conrad Bali
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2,246 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (481)
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English first
United Kingdom
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 30, 2011

We stayed in the Conrad Suites in February 2011 for a week. The service is quite frankly, amazing.

The hotel is our idea of perfection. The staff, location, price/quality and overall service could not be better.

The suites are like a home from home. The have everything - including a great butler service.

The executive lounge is really great and they offer a really nice cocktail and drinks service for HH members in the evening.

The Japanese restaurant is also very good value.

Overall, 10/10.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali, Indonesia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 29, 2011

Bad choice. The lobby is uninviting and the staff overworked. Of the various branded hotels we have tried in Nusa Dua, the Conrad is currently bottom of the list. (Grand Hyatt, Westin, Niko, Club Med The Laguna, and Novotel) .
So far have tried two of the hotels restaruants, both well below par for the brand and the area. The food from "Eight Degree South" was soaked in cooking oil/fat, and all items overpriced, even when compared to the other hotels.
However the kids love the hotel because of its sanded pool area and all their new friends.
The room is clean but tired. No wireless in the rooms even though signal available, advised hotel restrict access to lobby area only.
More tomorrow, lets see what breakfast brings!.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradBaliManager, Manager at Conrad Bali, responded to this review, January 2, 2012
Dear Kevin N

We are disappointed to learn of your experience at our resort and that it did not meet your expectations. Whilst your children enjoyed the kids facilities, your overall experience does not reflect our usual level of service and what the Conrad Brand stands for.

We hope that you will give us another chance and allow us to let you experience true Conrad service.

Warm regards,
The Team at Conrad Bali
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London, United Kingdom
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 28, 2011

We just got back from the beautiful Conrad Bali. Its an older hotel but really well maintained with lots of activities available and we throughly enjoyed our stay.

Below are a few comments/suggestions for improvements on the hotel-

Room: We booked a Deluxe Garden View Room and it was very spacious and comfortable. The bathroom was huge! We appreciated the large balcony overlooking the garden.

Food: Food at the hotel was VERY expensive. IDR150,000 + 21% for nasi goreng (fried rice)? I understand hotels have a mark up but these prices are ridiculous and portions relatively small. For a family, hotels that mark up by a more reasonable amount are more likely to see repeat customers because it's just such a huge expense. So a tip for travellers- do your research on places to eat outside the hotel prior to arrival!

Concierge: The Concierge was a nightmare. Since food at the hotel was so expensive (and also because we didn't want to stick to the hotel) we often asked the concierge for reccomendations of places within 10-15mins of the hotel. We ALWAYS got the same reccomendation every single day; Bumbu Bali or Bali Cardamon (both are yummy). Getting other reccomendations was like pulling teeth and it since there was only one person on duty (the others handled 'festive events') we often had to wait a long time to speak to somebody which was very frustrating. In the end we resorted to googling and doing it on our own!

Staff uniforms- Staff at the hotel were very helpful and gracious. Although one issue was their uniforms which are white and biege and looked pretty scruffy. We noticed that many uniforms didn't fit (too tight, too baggy or too short) and they just looked unkempt- for a Conrad this was surprising!

Spa- the Jiwa spa although beautiful is very expensive, 3 times higher than spa's of similar quality outside the hotel. We reccomended doing some research and trying out other places. We loved the Rumah Spa which was only 2 mins from the hotel (they do pick up's/drop off's).

Tips for travellers:
1) Most restaurants/spa's do pick up's and drop off's so plan outings in advance as they get booked up!
2) Currency Exchange: dont bother exchanging currency at the hotel. There is a currency exchange specialist store within 2 minutes walking distance of the lobby and they give a much better rate.
3) Bug repellent!

Even with some issues I would definately return to the Conrad albeit a bit more prepared!

Room Tip: Dont get a pool view as its very noisy. The Garden View rooms are lovely and from our room we did ge...
See more room tips
  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed December 26, 2011

We stayed at a deluxe garden view room over the Christmas holiday. The room overlooked the yoga pavilion and has every amenities you would expect from a 5 star hotel. The bed was super comfortable and if the pillow is not to your liking, check out the pillow menu and you will surely find something you like! This resort is huge. Which is great because we happened to be there during peak season - and even so, it never felt crowded. We were always able to find a spot by the pool to lounge, and managed to secure a bale a few times too!

Food:
Sometimes there was a line at breakfast (peak season), but we were seated very quickly, and if we had to wait for a few minutes, the team was always very nice and courteous. Do order the eggs benedict from the breakfast menu - it is part of the breakfast selection, and it is delicious (and fattening... but hey when you are on vacation, all calories are of the empty kind, right?)
We ate at Eight Degrees South the first evening because we were too tired to venture out. The quality of food is what you would expect of a hotel, which is decent, but far too expensive in my opinion for the quality provided. We also ate at Bumbu Bali one evening and it was the best balnese food we had in our trip. The best surprise we had was dinner at Sakala, which is actually a french restaurant in the area. The chef Mr. Frederic Boulay is a fellow Canadian - well, a fellow Quebecor actually! Fancy meeting your own peeps half way across the world! The food there is really fantastic. We loved every bite. If we were to pay a bit more for dinner, I have to say, Sakala trumps Eight Degrees South hands down.

Location
Pretty good! If you don't mind walking up and down the street by the hotel, you will find many restaurants, spas, and little places selling souvenirs. The down side is, often there is no sidewalk, so it makes walking around a little dangerous sometimes. When we were there it was wet season, so when it rains, the roads are flooded and unless you want to wade through huge puddles of water, it is not pleasant. There is a mini mart called ABC mart close by, where you are able to find some local brands products. We stocked up on soap, snacks, satay blocks etc. there. Very convenient.

Beach
Not so good. It is not the greatest beach... but it didn't bother us because we are not beach loungers... we are more of the pool lounging variety! :) But there is no lack of water sport if that is what you are into.

Traffic
Painful... there is only one road going to Nusa Dua, and you have to sit through traffic no matter what time of day you travel. However, our driver told us they are building a new road which should be completed in 2013. So things will get better. Meanwhile, just be patient if you wanna go anywhere outside of Nusa Dua.

We hired a driver for 2 days, and I highly recommend Teddy to anyone who is looking for a safe and knowledgeable driver. You can find him through his website:
http://www.bestbalidriver.com/
and if you fancy seeing the best waterfall in Bali, he can take you there! It's called Sekumpful Falls... but brace yourself for a 3 hour drive from Nusa Dua as it is in the northern part of Bali!

If I were to go back to Nusa Dua again, Conrad will definitely be my first choice. Everyone there was so nice and took care of us so very well. Thanks for a wonderful holiday!

P.S. The Conrad monkeys you find in your room - they are complimentary! They are adorable and make a great souvenir for when you come home and back to reality! :)

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradBaliManager, Manager at Conrad Bali, responded to this review, January 3, 2012
Dear Princess_Pudding

We are delighted to learn of your recent holiday and appreciate your commending our resort and services to the TripAdvisor community. It pleases us to hear that you enjoyed the resort grounds, the bed and also breakfast at Suku.

We would like to offer you our sincere apologies for the inconveniences you experienced with the Concierge. Your feedback have been shared with the Team and will be used as a learning to better our service.

We look forward to welcoming you back to Conrad Bali on your next visit to the 'Island of the Gods'.

Warm regards,
The Team at Conrad Bali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 26, 2011

Had a great time at this hotel. As a solo traveller the staff were very friendly and helpful and most of the staff i encountered called me by name. The concierge organised a driver for me for the day - which was the most cost effective way to see round the island - it was ensured that they were able to speak english. Staff were attentive and suggested places to see and restaurants to eat. The hotel laid on Balinese Dancers most nights, which was enjoyable to watch whilst either eating in the restaurant or drinking in the bar. Food at breakfast was very good. Food in the hotel had generous portions and was very tasty. The room was very spacious and huge bathroom. The balcony was great especially as it also had a sunbed on it.

  • Stayed November 2011, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 26, 2011

1. far away from just about everything - getting out is always a hassle
2. restaurants selection in the hotel was limited and food was very bad and not authentic - e.g., the Japanese restaurant served somen and thought it was udon (udon was the only noodle dish on the menu)
3. would not exchange IDR to USD. when asked multiple times why that cannot be done, kept repeating it is not hotel policy to do so
4. room selection is critical - changed room twice and one of them was in the middle of a dark / dim corridor which smelled of mold

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradBaliManager, Manager at Conrad Bali, responded to this review, January 2, 2012
Dear Dongjun C

We are very disappointed to learn of your experience at our resort. I sincerely apologize for the circumstances you encountered. These are not reflective of our usual service and potential.

Please feel free to contact me directly and we look forward to the opportunity to regain your confidence.

Warm regards,
The Team at Conrad Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Bali

Address: Jalan Pratama 168, Tanjung Benoa, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Tanjung Benoa
#1 Family Hotel in Tanjung Benoa
#1 Luxury Hotel in Tanjung Benoa
#1 On the Beach Hotel in Tanjung Benoa
#1 Top resorts Hotel in Tanjung Benoa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Conrad Bali 5*
Number of rooms: 353
Official Description (provided by the hotel):
Conrad Bali is a luxury beachfront resort located on the southern coast of Bali. Contemporary in design, the resort offers 353 guest rooms and suites, inspired dining options, a variety of event venues, with extensive meeting, wedding and leisure facilities, including the Jiwa Spa. ... more   less 
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Also Known As:
Conrad Bali Hotel Nusa Dua
Conrad Hotel Bali
Conrad Nusa Dua
Nusa Dua Conrad
Conrad Resort Bali
Conrad Hotel Nusa Dua
Conrad Bali Tanjung Benoa

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