We stayed here for 2 weeks from the last week of May, The rooms were very clean and the grounds kept immaculate, The choice of food was very good and the hotel does not limit you as to how often you can eat in the A La Carte, The staff are a credit to the hotel management , they are very polite and friendly and always smiling in whichever role they work. The hotel is in the process of upgrading the air conditioning and when we mentioned to reception that our room was not cool enough they supplied a large free standing fan within 15 min this was put in the room and the next day the manager phoned us to ask if we would like a new air con unit fitted in the room, this they carried out while we were on the beach and when we returned to the room it was like a fridge, not a bit of mess was left.
The pool is very clean with a swim up bar, but all the sunbeds surrounding the pool are in the shade all day due to trees being all the way around the edge, If you want a sunbed on the beach you needed to be there by 9am or you would struggle to get one but when the hotel got busier the second week the staff were taking sunbeds from around the pool to put on the beach but then you didnt have a parasol so it was a catch 22 situation you either burnt on the beach or sat in the shade by the pool or the alternative was to make sure you got up early.!!
We used the Spa across the road from the hotel, the girls in here were really nice and they did packages from $30 for 2 hours of treatments and this included taxes, also the shop next door to the spa which was like a little co-op sold everything approx 40% cheaper than the shops in the hotel.
I would also recommend the Tailor in the hotel where my husband had two suits made, the price he orginally quoted i told him was twice as much as we could get them in Kuta and he straight away knocked 50% off, I also had 2 pairs of shoes made in there and again he gave me a very good discount.
We went on this holiday for total relaxation and we achieved this, I would rate the hotel as 3 star comparing it to other places we have stayed, and if the price was right i would return.Too many people look for the negatives when they go away but at this hotel look for the positives and you will have a lovely time.
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