My family (2 adults, 2 children) stayed here for 2 weeks. We were staying on a "gold" all inclusive package which gave us a larger room than standard and a few other perks.
The arrival was excellent, especially after a long journey from the UK - friendly staff, flower garland, welcome coconut drink. Most importantly for us, our room was immediately ready (it was 1pm local time) and we were escorted there immediately and without fuss. This meant we could quickly unpack, have lunch, and get the kids in to their swimming things to avoid the lethargy that comes with a long journey and tiredness. Result!
Our experience of the hotel was mixed at first - shower curtain that had seen better days and rather boring BBQ food on the first night (over cooked satay's for example) but things improved quickly. Post the first night the food improved significantly...breakfasts were excellent, especially the pancakes for the kids and omelettes for me. As a family we avoided the "chicken porridge" but this demonstrates the breadth of food on offer at breakfast and the fact that they cater for the visitors they have from all over the world. Lunch near the pool was different every day of the week and there was always something tasty on offer. Food in the evening depends on where you ate - the "El Patio" restaurant offered more international cuisine in a quiet atmosphere; the restaurant "pop-up" style near the beach in the evenings we found excellent (this was set-up each afternoon quietly by the staff and with no fuss; transforming a part of the garden in to a comfortable restaurant) - which was where the evening entertainment was provided which the kids liked a lot. Finally, there was the more formal, traditional Indonesian (Asian) a la carte restaurant tucked away in the main hotel area which my wife and I liked a lot (especially seeing the odd person walking in wearing shorts who was pounced on by the waiter who asked them to wear a traditional Balinese mail skirt!). On the whole the food was excellent, varied, tasty and plentiftul. We certainly had no complaints (apart from perhaps a desire for more fresh fish dishes), and definitely no upset tummies whatsoever.
The drinks on offer for free as part of the all inclusive deal were excellent. I'd avoid the local wine but as gold customers we were able to get imported wine from Oz which was ok (although we discovered this perk quite late in to our stay). Bali beer is infamous and good and the local cocktails were much appreciated (alcoholic and non-alcoholic).
The sports activities were excellent too. We paid extra for diving which was excellent and also for a short time on a Jetski. The four of us also really enjoyed the water tube experience where we sat in an inflatable and were pulled at speed by a power boat. I can only suggest that you treat yourself and have a go - great fun. All handled quickly by the staff, with a smile (and who are willing to negotiate!).
Another positive thing was the small treats on offer in terms of sport that were included - air rifle shooting and archery were popular with us and you got to see and talk to some of your fellow guests at the same time.
The large swimming pool was excellent and we struggled to keep our daughter out of the pool. Sort of split in to 3 sections there was always ample space for swimming, playing, or just chilling.
The downside of the pool area was the lack of beds (although there were always plenty on the beach area), and you had to either reserve them (available with the gold package) or get there early with your towel.
The best bit however - of the whole hotel - was the staff. Always smiling, always friendly and always willing to help. They were also brilliant with the kids, especially when they were spoken to in Balinese or Indonesian! A special mention should go to Mandrin (I think this is spelt correctly) - he works at the pool bar and was brilliant. Always looking out for our two children, always willing to stop for a chat and always good at serving people, he is a real star, so look out for him if you go.
We certainly thoroughly enjoyed our trip and it felt special to be on the gold package where we got things like a large bedroom with a good view, free laundry included and the free mini bar facility. It was a perfect family holiday.
I should also mention two other things. Fristly, make sure you get out and about and explore the area. Your choice whether you do this via excursions or arrange yourself via one of the many people who spring up and offer you transport (ask your fellow guests for recommendations - they will usually point you in the right direction). Secondly, if you feel like a break from the hotel, go to the restaurant 50 metres to the right of the hotel on the beach - fantastic fresh fish prepared to order and very reasonably priced.
So - in summary - little to complain about and brilliant staff. Bali is a lovely place and we will certainly go back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mr. Alrevs
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I would like to thank you for having chosen us for your stay in Bali and for share your experience with everybody in Tripadvisor; it is a great pleasure for us to read your kind post.
First of all, we are happy to see that you chose the Gold all-inclusive package, since we think is
the best way to enjoy our hotel; as you could see, you have so many advantages in terms of facilities in the room and more variety in food and beverage in our restaurants.
I am very glad to see that our staff welcomed you with efficiency and that you felt comfortable with the room we prepare for you; we work hard to give our guest the best amenities after a long trip to Bali.
In the other hand, I am very sorry to read that your first impression regarding buffet dinner was not very good, but however we are happy to see that this happened only the first day and that you could enjoy the rest of the holidays, testing all our restaurants with different type of food, from breakfast until dinner, and that you feel pleased of the quality and variety.
As well, this part of Bali is a very good place for water sports, so we are glad to read that you had the opportunity to enjoyed, and that you liked our activities in the hotel.
Finally, I am going to transmit all your good comments about the staff to all my team, I am sure that they are going to feel very proud to see that they did a very good work and achieved that our guest feel like at home, which is our most important objective.
Thank you for your review, and we look forward to have soon you and your family again in Melia Benoa, enjoying our hotel and our service.
Best Regards from Bali!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.