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“Overall a very nice hotel” 4 of 5 stars
Review of Novotel Bali Benoa

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Novotel Bali Benoa
4.0 of 5 Resort   |   Jl. Pratama 70, Tanjung Benoa, Bali 80361, Indonesia   |  
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Ranked #4 of 23 Hotels in Tanjung Benoa
Certificate of Excellence 2014
Seoul, South Korea
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
“Overall a very nice hotel”
4 of 5 stars Reviewed April 1, 2014

We stayed for 8 nights as a family with 2 kids (7 and 11) at the Novotel of Benoa for spring break, and enjoyed our stay. It was our first trip in Bali. The setting of the Novotel and its decoration in traditional balinese architecture is nicely done : we enjoyed our breakfast time on the open air terrasse with seaview, just like the light dinners almost at seaside. Food was good and correctly priced, breakfast was very good. Hotel staff was smiling and helpful, especially at the kids club. Free wifi connection in the room was stable and I could have 2 hours lync work meetings using wifi without issues, even if the upload speed was limited, and it took some time to upload our travel picture on the net. Benoa Novotel is split by a road, and we stayed at the garden side, that had 2 pools and and "crocokiss" bar restaurant. Crossing the busy road was an issue, even if there is always a guard making sure you can cross safely. We could not think of letting the kids go to the kids club by themselves because of the road.
We appreciated that there was a few restaurants, small shops and small Spas very accessible outside : you are not trapped with no alternative. You can also easily walk the beach up or down to check for other watersport offer than the one directly .
The garden side room was correct, clean and with a balcony, but a bit small for a family of four (we chose Novotel for the 2 kids in room no issue policy). And it was not that well isolated for sound : from inside you could hear very clearly people passing by and talking or occasionnally slaming their door. Still the garden side was generally quiet, and we slept well.
Overall we enjoyed a lot our stay at the Novotel and would gladly return for a few days to rest and enjoy seaside. The only thing that will make think twice while chosing hotels in my next Bali trip is the location : perfect for family seaside rest and close to the airport, but not so conveniently located to discover the rest of the Island as traffic is not good in Bali, and you are stuck in the south at the end of the Tanjung Benoa half-Island.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, April 2, 2014
Dear Frank1207111,
thank you for choosing Novotel Benoa for your first trip to Bali and we are happy to hear you enjoyed your family holiday with us. Thank you for posting your detailed review and for sharing your nice pictures.
Hope to see you again for another relaxing stay!
Best regards, Alexander Poindl, General Manager, h1922-gm@accor.com
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2,091 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Narre Warren
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 30, 2014

We stayed here for 3 nights and was not really impressed.
The bathroom has mould in the shower and the water has a terrible smell to it. Our hairdryer was falling out of wall with the wires showing. The beds are very uncomfortable and the pillows disgusting, lumpy and old. Need to replace them all.
Staff in restaurant were nice however, when around the pool takes about 40min to get someone to get you a drink.
When we booked we asked about using a shower room when we leave as was a late flight. The Holiday Inn in Phuket always has one available and is spotless. We were disgusted when they gave us the key to a room that someone had just checked out of still filthy dirty with bins overflowing, beds unmade, shower, toilet dirty. We refused to use it and it took quite a lot of convincing for them to give us a clean room.
The hotel booked us two cars to the airport and we arranged with the hotel that they take us directly on the new motorway. Once my husbands taxi left he hassled him to pay more to use the toll motorway. My husband refused as was arranged with hotel. So when he arrived at the airport the driver stopped in the middle of the road , put my husband and sons bags out in the middle of the road and drove off leaving them to get the bags of the road between traffic. Not acceptable when the car was booked through the hotel.
Wouldn't stay again

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, March 31, 2014
Dear winnapine,
thank you for your review on your 3days stay in January and I am sorry to read your finding during your stay. Please accept my apologies that obviously some of our services were not up to our normal standard. Thank you for bringing it up, only then we can improve our quality.
Some of the issues I can only assume happened because you stayed in peak season, for example having no shower room available. When the hotel runs on 100% we are unfortunately not able to offer this, on other occassions we have one or two room avaialble of course. But I am sorry that you were given a dirty room, this should not happen in any case.
Thank you for raising the issue with the transportation to the airport as we have a contract with ab outside transportation company (Tanjung Benoa Transportation) that the transfer has to go over the new toll road. I was checking with some of our guests and all were confirming that the toll road is used, and I am sorry about the described inacceptable situation you were facing. I will raise the isse with our partner to prevent such situations from happening again.
Please be assured that all our King Koil mattresses have been replaced in recent years and we have a pillow menu available for our guests to choose their preferred pillow.
Hopefully we will be able to show you our normal level of service for a future visit, please don't hesitate to contact me directly.
Best regards, Alexander Poindl, General Manager, 1922-gm@accor.com
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Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 29, 2014

I found the novotel to be quite average which was disappointing as it was my 1st hotel in bali. Did not like the fact we had to stay on the other side of the road having to kids i was not impressed as they couldn't go anywhere without a parent. They do have security to help cross the road but the bikes and cars dnt always stop when instructed. The food was very very average breakfast was repeated every second day and was nothing special at all. Insects everywhere in our room. No irons in rooms and when I called for an iron it took 30mins. The room service food was horrible i ordered a wood fire pizza and it was small soggy and not very nice at all. No tour desk with information at all i called for a tour booking and had to wait 20mins for a call back as they had to find out what I was talking about. It says children under 16 get free breakfast i am also an Accor member so should be entitled to 50% off the meal for 2 adults however i was only given 25% because my children were counted 5yr old and 11yr old as well even though they are meant to be "free." Grounds are well maintained but nothing really exciting there for kids at all. We were more then ready to move on to our next bali destination and would not recommend nor stay there again.

Room Tip: Check which side of the road you will be staying on before confirming
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  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, March 30, 2014
Dear holidayaddicted2012,
thank you for your review and I am sorry to read you only had only an average stay with us.
Please accept my apologies that some of our services were not up to our normal standard and did not meet your expectations. I will take this review to discuss all raised issues with my teams to ensure an improvement in quality.
Obviously our children policy at breakfast influenced you view on our property, leading to some other issues. Allow me to explain this children policy: You are correct, children up to 16 years of age are free of charge for breakfast when staying in the parents room. This goes for all our guests when the breakfast is included in the room rate or when 2 adults pay fully for breakfast.
When using the AdvantagePlus card, breakfast (like lunch or dinner) is considered as normal meal. Therefore, the discount is taken from 'persons attending'. However children below 16 are still FREE, only the discount is taken for the persons attending, in your case -25% for 4 persons (you paid for 2 adults, 2 children free, discount -25% from the price for the two adults).
You requested the 'free breakfast' rule to be implemented but also the AdvantagePlus discount of 2 paying adults only (-50%), means 2 children free and only 1 adult paying. Thank you for your understanding that this would combine these two benefits and we still think that our policy is very fair for all our guests, also for our many Advantage Plus members.
Regards, Alexander Poindl, General Manager, h1922-gm@accor.com
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Perth, WA
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 28, 2014

We stayed in a beach cabana room as we were there for our daughters 14th birthday. There was plenty of room for the three of us and nothing was a problem for the staff, they happily arranged flowers and a cake for us and sung happy birthday which was really special. Our room was close to the restaurant and pool but still quiet enough to relax in. One night we asked for a dvd player and this was set up while we ate tea at no charge, much appreciated. Many water sports are offered just next door on the beach and we we tried most of these, the beach is tidal so you need to be organised as they don't run all day. The breakfast was great and never boring and the theme night dinners are worth a look. The staff are very friendly and go out of their way to help I would recommend this resort to anyone looking for a good place to stay.

Room Tip: "Book a beach cabana room so you don't have to cross the road each day to get to the restau...
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, March 28, 2014
Dear meatm8,
thank you for spening your holidays in our resort and my team and I are happy we could make your daughter's birthday special and memorable. Thank you for posting this positive review and for sharing the pictures, you look very relaxed :).
Hope to see you again in our resort and best regards,
Alexander Poindl, General Manager, h1922-gm@accor.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Benoa

Address: Jl. Pratama 70, Tanjung Benoa, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Best Value Hotel in Tanjung Benoa
#2 Family Hotel in Tanjung Benoa
#3 Spa Hotel in Tanjung Benoa
#3 Top resorts Hotel in Tanjung Benoa
#3 Romantic Hotel in Tanjung Benoa
#4 On the Beach Hotel in Tanjung Benoa
#4 Luxury Hotel in Tanjung Benoa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bali Benoa 4*
Number of rooms: 190
Official Description (provided by the hotel):
Novotel Benoa Bali is located at the edge of Nusa Dua, overlooking the golden sands of Tanjung Benoa beach. The resort has been created using traditional Balinese architecture which provides a unique atmosphere set within luscious tropical gardens.The hotel has 179 rooms each with a coconut wood interior design and either a balcony or a garden. There are 8 villas designed in a magnificent tropical style, each with a private swimming pool, an open-air living room, a bathroom with a whirlpool and a rain shower, an espresso machine and a spacious dressing room. Moreover, the luxurious 2-bedroom beachfront villa has all of the above facilities as well as an amazing view overlooking the ocean.The resort offers a variety of dining options including a daily theme buffet dinner, a beach restaurant, a pool restaurant and 3 relaxing bars. A daily entertainment program is provided all day through until the evening. Activities are available everyday for children at the Kids Club. Sport facilities include 3 swimming pools with 2 whirlpools, a tennis court and a fitness center, beach activities including volleyball. Specially designed indoor and outdoor beachfront "bale" spa for rejuvenating. Water sports are available nearby. A free shuttle bus gives access to Bali Collection shopping center in Nusa Dua. Parking and Wifi in the lobby area are also complimentary. ... more   less 
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Also Known As:
Novotel Bali Benoa Hotel Tanjung Benoa
Novotel Hotel Bali Benoa
Novotel Hotel Tanjungbenoa
Novotel Nusa Dua
Novotel Benoa Bali
Nusa Dua Novotel
Novotel Bali Benoa Tanjung Benoa

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