This is our second time my husband and I spent our holidays at Novotel Bali Benoa. Everything just goes perfect from check in to check out, the staff is wonderful and so friendly! Our perfect spot is the quiet pool located in the garden wing. Since it's very hot during the day and because the palm trees are not enough to protect you from the heat, we suggested via facebook to have some parasols and guess what? Two of them were placed the next morning, wow!! that is very customer friendly and again another valid reason to go next year again to Novotel Bali Benoa which has become our home away from home!