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“A great holiday” 5 of 5 stars
Review of Novotel Bali Benoa

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Novotel Bali Benoa
4.0 of 5 Resort   |   Jl. Pratama 70, Tanjung Benoa, Bali 80361, Indonesia   |  
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Ranked #4 of 23 Hotels in Tanjung Benoa
Certificate of Excellence
Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A great holiday”
5 of 5 stars Reviewed October 18, 2013

Booked two tropical terrace rooms in beach wing plenty of room for 2 adults and 2 children, close to pool and all facilities. Staff very helpful and always great you with a smile and "good morning" make the children feel very welcome. Enjoy overlooking the pool and beach whilst enjoying a great breakfast. Second stay and would definitely come back again

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, October 22, 2013
Dear Jodie70_13,
thank you for your review and we are happy you and your family had a great holiday in our resort.
Please let us welcome you again soon.
Best regards, Alexander Poindl, General Manager, h1922-gm@accor.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,172 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (342)
Date | Rating
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English first
Bocholtz, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 18, 2013

One of the best hotels we ever had. We staid 3 weeks in an tropical terrace room with a little garden, bedroom and separate bathroom. It was very nice and clean. The garden was a beauty and very well kept in shape..Whole resort had an atmosphere of relaxation. Beach front and swimmingpool were perfect and the service was also perfect. Everyone was very friendly. The slogan was: service with a smile and in our hearts. The best compliments to all the great people wo work in the hotel, staff, service but not to forget the technical and garden people who did a wonderful job. Breakfast was excellent with special thanks to the "lady omelette". We definitely want to stay in this wonderfull hotel again when we plan to go to Bali again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, October 22, 2013
Dear Nico B,
thank you so much for this kind review on your three weeks stay with us. My team and I are happy to read you had a great holiday in our resort and our team - the people of Novotel Benoa - made the difference with the smiles in our hearts. Thank you for this great expression and I will share it with my team.
Best regards, Alexander Poindl, General Manager, h1922-gm@accor.com
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Brussels
Level Contributor
63 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed October 17, 2013

This resort served perfectly my objectives this time:
1, Not over the top expansive in absolute terms
2, relatively, the money was very well spent: beach front resort, nice architecture (key for the escape holiday effect!!), clean and comfortable rooms, good swimming pools, excellent breakfast (the buffet breakfast is 5-star)
3, close enough to the airport but does not suffer too much from traffic.
4, also - extremely reasonable food, drinks, and spa prices - that was a surprise.

Do note, however, these points which I didn't like so much (but that's why it is not a 5-star resort):
1, nothing is meticulously done: the booking of airport transfer involved confusion (hotel "confirming" the booking and then telling me there is no booking - FOR BOTH ARRIVAL AND DEPARTURE), the ordering of drinks at the bar (taking and delivering wrong orders), very small details but hey - important for hospitality business?
2, beach is nice but not WOW. also, a lot of motor-watersport making a lot of noise mostly before lunch time. having said that - perfectly good for swimming (very shallow, and virtually no wave (they all break like 1 km offshore).

Personal preference for room - garden side as far away from the road (around cocokiss pool/bar) would be ideal - zero noise. beach side... less attractive.. the only advantage is that you dont needa cross the road but this is totally no issue.


all in all, this is an excellent choice for the price range - and like said by many before, perfect for family with kids. Top choice for tropic escape break without wanting to splurge.

Room Tip: Personal preference for room - garden side as far away from the road (around cocokiss pool/bar) woul...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, October 22, 2013
Dear freakytsz,
thank for very much for this detailed review on your stay with us. Thank you for mentioning the items where we can improve and I am sorry this was not up to our standards. Both issues will be discussed with our department heads to improve our services.
Great you liked our Deluxe Rooms and thank you for recommending our resort.
Best regards, Alexander Poindl, General Manager, h1922-gm@accor.com
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Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 15, 2013 via mobile

Great staff with big smiles all the time! They served very good local plus western food. The room is clean but not too spacious, just nice for couple but would be lil narrow if you were to add additional bed. Overall is good.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, October 22, 2013
Dear Nat T,
thank you for your review on your stay with us and happy to read you enjoyed your stay.
Hope to see you again and best regards
Alexander Poindl, General Manager, h1922-gm@accor.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 15, 2013

To stay at the Novotel Benoa is a true privilege. I have travelled the world on and off for the past 25 years but never have I encountered an experience as well thought out and executed.

I guess I should admit upfront that I'm no fan of big resorts. In saying that I should also say that the Novotel Benoa feels more like a boutique hotel than a full-scale resort due to the low-rise buildings, the lush tropical landscaping and the availability of delicious high quality local food served at, what I consider to be, reasonable prices.

The resort itself is tastefully constructed -- Balinese style -- from natural materials such as wood, thatch, and sandstone. However what appears simple is actually about masterful design and attention to detail. The beautiful beach-side pool (one of three) for example contains sunken sandstone 'beds' that are slightly submerged for those wishing to bake in the sun or read a book without feeling too hot. Many of the common areas are open air, sitting below thatched roofs with fans to keep things cool. So well designed is the resort, that even with 85% occupancy, there is none of the hustle and bustle you might expect when people compete for a place by the pool, a seat to watch a show featuring traditional Balinese dancers or a great spot to eat (the incredible) breakfast and people watch in the mornings; rather the atmosphere feels relaxed and even (thankfully) tranquil day and night.

The staff here deliver service at its best; from the man who keeps the paths clean, to the food and beverage manager who introduces himself to you and then memorises the names of your children - everyone here gives you genuine warm smiles when you encounter them, and calmly but willingly provides you with what you need when you need it, including a beautifully clean and well maintained environment.

There are opportunities to interact with other guests (many of whom seem to be from Australia, France or Germany), by the pools, during the daily activities the resort provides (dressing up local style, aqua aerobics, night markets...) or at the kids club (if you are travelling with the vertically challenged). However, there are plenty of quiet spaces for those who just want to sit quietly and chill out.

Benoa itself is no great highlight. The beach is nice and quiet and there is only a small number of people wanting to sell you things. Food-wise, Bumboo Bali serves delicious local food and offers cooking lessons for those wanting to take a little bit of Bali back with them. The two most popular restaurants - Glaze and Bali Cardamon - underwhelmed me. Also - from my point of view - the shops are nothing to bother about.

So what would I change? Pretty much nothing if I wanted a holiday with kids where I'd be happy to sit by the pool all day.


Will I be back sometime? I sure hope so!

Room Tip: We stayed beach-side, next to the adjoining property. In my opinion the extra price was well worth t...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, October 22, 2013
Dear Nova F,
thank you so much for this review, it made our day. It always feels great when we can make our guests' stay memorable and when our services and offers are appreciated. I already shared this review with my team and all of us are proud we could make your stay special.
Hope to see you again and best regards
Alexander Poindl, General Manager, h1922-gm@accor.com
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Adelaide, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 15, 2013

The hotel is set in a beautiful beach-front area at the edge of Nusa Dua, Bali, with a lovely swimming pool. 5-star friendly service and food!
They have nightly entertainment in the hotel. And there is also a cafe on the beach, perfect for sun-set.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bali Benoa, responded to this review, October 22, 2013
Dear MinAde,
thank you so much for your positive comments on your stay with us. My team and I are glad you had a great holiday in our resort and thank you for rewarding us with 5-stars for our friendliness and our food :).
Looking forward to welcoming you again and best regards
Alexander Poindl, General Manager, h1922-gm@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Benoa

Address: Jl. Pratama 70, Tanjung Benoa, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Tanjung Benoa
#3 Romantic Hotel in Tanjung Benoa
#3 Top resorts Hotel in Tanjung Benoa
#4 Luxury Hotel in Tanjung Benoa
#4 On the Beach Hotel in Tanjung Benoa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bali Benoa 4*
Number of rooms: 190
Official Description (provided by the hotel):
Novotel Benoa Bali is located at the edge of Nusa Dua, overlooking the golden sands of Tanjung Benoa beach. The resort has been created using traditional Balinese architecture which provides a unique atmosphere set within luscious tropical gardens.The hotel has 179 rooms each with a coconut wood interior design and either a balcony or a garden. There are 8 villas designed in a magnificent tropical style, each with a private swimming pool, an open-air living room, a bathroom with a whirlpool and a rain shower, an espresso machine and a spacious dressing room. Moreover, the luxurious 2-bedroom beachfront villa has all of the above facilities as well as an amazing view overlooking the ocean.The resort offers a variety of dining options including a daily theme buffet dinner, a beach restaurant, a pool restaurant and 3 relaxing bars. A daily entertainment program is provided all day through until the evening. Activities are available everyday for children at the Kids Club. Sport facilities include 3 swimming pools with 2 whirlpools, a tennis court and a fitness center, beach activities including volleyball. Specially designed indoor and outdoor beachfront "bale" spa for rejuvenating. Water sports are available nearby. A free shuttle bus gives access to Bali Collection shopping center in Nusa Dua. Parking and Wifi in the lobby area are also complimentary. ... more   less 
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Also Known As:
Novotel Bali Benoa Hotel Tanjung Benoa
Novotel Hotel Bali Benoa
Novotel Hotel Tanjungbenoa
Novotel Nusa Dua
Novotel Benoa Bali
Nusa Dua Novotel
Novotel Bali Benoa Tanjung Benoa

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