I am hesitant to write this review as we would like to keep Keyonna as our own little secret! We have stayed at many resorts on Antigua, now we won't stay anywhere except Keyonna Beach Resort. We were there 5/12 - 5/19. I was told we would have a cottage, but we were given room 14 instead. It was right next to the kitchen. I was NOT happy! Long story short, we ended up having the best room in the hotel. Step off your porch right into the sand! Close to everything and it wasn't noisy at all. The hotel was probably 60% full. Everything we read about Keyonna before going didn't promise a lot from the hotel other than peace and quiet. Keyonna WAY over produces everything they can to make their guests comfortable. It was THE best vacation we have ever had on Antigua in about 40 trips there.
In order to make up for the room and not cottage, they arranged for lunch and a massage at their sister hotel Cocos! We didn't go because we really didn't want to leave the beach for that long. We really appreciated the offer/arrangements though!
Hubby and I were there celebrating our 25th wedding anniv and Keyonna really made our vacation very special and memorable. One of the staff, Shennetha, went way out of her way for us! She got together with Diamond Intl and made arrangements for them to come to the hotel and give me a BEAUTIFUL Tanzinate necklace for our anniv. OMG, I was shocked!
Housekeeping forgot to make up our room when we were out on Adventure Antigua Eco tour for a day.No big deal, I went to the lobby to grab some towels and bottled water. They would not let me wait or carry the items. They came to the room with bar service to stock our fridge and staff to take care of the towels. The next day they surprised us while we were hanging on our Bali bed.They came out with 2 shrimp cocktails and ice cold champagne to make up for forgetting to clean our room the day before. We have never stayed at a more wonderful hotel any where in the world!
The food was perfect, even very picky eater hubby ate everything at every meal. The rooms very romantic especially when they made bed-art out of the towels and flowers, the staff, well I can't say enough good things about ALL of them! Staff can make or break a vacation, they made ours perfect! The dogs on the beach were a calming influence to us. If they barked at night, you knew someone was walking around the resort that shouldn't be. Best security system ever! If the dogs were around at meals and folks didn't want them around, the staff would just point and the dogs would leave. The beach is perfect! Want to say a very special "THANK YOU" to a few people who really made our vacation special: Javin, Shennetha and Victoria!