We chose Keyonna Beach hotel because it was described as "boutique ", secluded and no kids under 12. It promised gourmet food, beautiful beach and for us the perfect getaway. In reality it is a building site, bug riddled with no amenities and THE WORST FOOD we have ever eaten. For an All Inclusive package we have never had so little choice... Oh sorry there wasn't a choice!
Firstly I want to say that the staff were great on the whole - they were working with bad management of the place.
On arrival we are shown a very small room (later to find it is there largest!) and shown a door less cupboard for our clothes - the wooden pole held up by a nail and massive holes where they had removed the safe. When asked to use the hotel safe the housekeeper said it wasn't necessary because in the year shed worked there nothing had been stolen. We carried our money and documents with us daily.
The view from the balcony was stunning but the biting bugs made it impossible to sit out there despite all the sprays, candles and other repellent products. The bug situation was terrible and despite complaints was not fogged until our last night.
The dining room was double tiered decking around wasteland which was cleared during meal times to make gardens for the new sheds - new garden rooms. The floor so bouncy it made you feel sick as staff served meals. The furniture old and tatty. There was no where to sit for pre- dinner drinks or after dinner except 2 benches without cushions. I see now they have a photo on their site with2 benches where we placed them with cushions - this is not a good place to sit due to Mosquitos so don't be fooled - we had nowhere else to chat with friends.
Food was hit and miss. Weekends were worst with no staff and who knows who was cooking. The waitress refused to write down your order, got it wrong every time and you waited for another hour and 15 minutes for a replacement. This woman was the worst. The others were fabulous.
There were two choices on the menu. One fish the other was usually out of stock so instead of steak was offered duck - so nothing again for supper. There is a sample breakfast menu on the website now there was nothing in November. Our first morning was Caribbean breakfast offered by the worst waitress. A plate swimming in spinach, salt cod and tomatoes AND THAT WAS ALL THAT WAS OFFERED AND GIVEN. Ileaving the dining area I called the woman to ask where the supermarket was, she was stuffing her face with food behind the bar! Incredible!
Red wine was served from the fridge, time between courses up to an hour and there was either silence or live music belting out - certainly no boutique ambiance promised.
There weren't enough bug infested Bali beds for everyone. We used broken sun beds on the beach without shade.when asked owner for umbrella he said it was hurricane country so didn't use umbrellas despite the derilect hotel complex next door having umbrellas on their beach and the brochures showing Keyonna beach hotel with lovely sun beds and umbrellas.
The spa was a tent infested with Mosquitos. The others had their massage in the beach but mine was inside the tent as it started raining. The lady came from their sister hotel and was great but I had to jump off the bed half way through and drag it into the tent due to the sand flies... Not relaxing or therapeutic in the slightest.
The pool was unfinished and not cleaned at weekends. Some towels were left on a bed in the rain and sun for 4 days without being taken away. It was infested by ants.
One day we were given dips and poppadum on the beach but the dips and dishes left there for 24 hours. This is not boutique.
As for secluded beach, the party boats start arriving mid morning. They are catamaran trips from the cruise liners up the coast and are just that... Peace is shattered and beach overrun!
I could go on but I hope you realise it is not what it claims to be so be aware.
The taxis are very expensive. A taxi to English Harbour was $80 but JJ was a character and give a running commentary and guided tour of his life, family and local history... Priceless!
Rosemary's herb garden was also a highlight - a talk and walk around the garden for $15 then you can buy her remedies. The extreme bites I had have healed without scarring I'm sure due to her oils and advice... Well worth a visit.
You will notice after this report is posted a glowing letter from an imaginary couple appears on trips advisor and their website. Please do not believe it is genuine. Try out this place if you dare, but don't believe the reports, no one in the hotel on our stay had anything good to say about it.
We are just sad to have to write this type of report and hope that the resort sorts itself out because it has all the ingredients to be what it claims with an injection of money And management.
Garden rooms larger than in the main building rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 10, 2013
Thank you for your feedback. We do recognise that there were areas requiring improvement in November after re-opening and we have taken major steps to improve especially in the area of the kitchen and restaurant. We have with us for the rest of the season the restaurant manager from one of the top hotels in Italy to assist us in our efforts, and also have a new chef (re-assigned from Cocos Hotel) to take charge of breakfast and lunch. Feedback has been much improved – the new breakfast menu as shown on our sites has had good mentions. We have taken on some new staff as well so anticipate progress in other areas of service.
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The beaches throughout Antigua are public so yachts and catamarans do visit from time to time for a short period, especially since the beach is often cited as one of the best beaches. As we are the only hotel on this long stretch of beach, we are a quiet beach the majority of the time.
The mosquitoes during that period were a challenge throughout the island. The situation is much better with a change in the weather and refreshing trade winds. We have also a regular programme of fogging to seek to minimise this Caribbean issue. The rooms are small in the Beach House, the cottages are larger. We will ensure the actual measurements are on the website so that expectations are realistic. The massage tent is temporary, the permanent area will be on the other side of the property.
There were many changes in December including the new bar area, new front desk and four separate sitting areas in the restaurant for after dining relaxation. We have new images taken in December and we look forward to feedback from future guests as to whether our updated information is a true reflection of our updates. All information on our website and facebook pages are genuine and we encourage and look forward to hearing from all guests whose feedback helps us in ensuring we are always on a path of continuous improvement.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.