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“second time even better” 4 of 5 stars
Review of Crown Beach Resort & Spa

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Crown Beach Resort & Spa
4.5 of 5 Resort   |   Beach Road, Sunset Coast, Arorangi 682, Cook Islands   |  
Hotel amenities
Ranked #2 of 3 Hotels in Arorangi
Certificate of Excellence
Napier, New Zealand
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“second time even better”
4 of 5 stars Reviewed May 22, 2013

Stayed here April 2012 and found it good. This trip (May 13) even better. Food had improved at both restaurants (absolutly beautiful at Windjammer) and our room (courtyard with private pool) as good as last time. Happy hour sunsets wonderful and we also found 'Island time' had improved to provide a speedier level of service (not to NZ speed but who is looking for that when on an island holiday anyway) Only downside was the gym. Treadmills slipped and some other equipment not working but I have been assured this is being addressed. We will see because we will be back.

Room Tip: private courtyard/pool well owrth the extra money. Try to get 23/24/25/26 as they get full sun if yo...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 24, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you found your 2nd experience better than your inaugural stay - with better cuisine on offer at our restaurants; stunning villas; speedier gracious polynesian service by our team of 85 (though thankfully not as fast as NZ service); and so much more.

'Island time' or more effectively known as the process of 'tuning' ones heartbeat with that of Rarotonga, is the best way for visitors to calm their nerves, breathe, relax and rejuvenate.

The gym is a bone of contention at present. There are good arguments to remove it as well as equally strong arguments to keep & improve this facility. Our key issue is that the gym is rarely used by house guests and could be transformed into another guest amenity that attracts greater guest use.

All in all, we will resolve the gym issue soon, and we hope to see you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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538 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
San Francisco, California
1 review
5 of 5 stars Reviewed May 13, 2013

We had a wonderful time at this resort. There were plenty of choices with the food options and we found the morning breakfast to be very generous and of good quality. Happy hour in the evening was a must and the beauty of the ocean and the sunsets was well worth the cost. Our little villa with the private pool and little waterfall was very comforting and the rooms and showers were beautiful. We loved how they turned down the beds in the evening with the candles and flowers on the bed. Overall it was a place we would definitely return to. Television was not the main attraction for us so bring a couple of DVDs if you are so inclined. You may also decide to include a couple of extra beach towels if you have the space. The friendliness of the staff is enough to overcome any of the little shortcomings that some guests may have.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 24, 2013
Kia Orana,

Thank you for you kind words about your recent stay at Crown Beach Resort & Spa.

You have captured the magic of a Crown Beach vacation with your summary of key points: fabulous cuisine at our restaurants; beautiful villas & suites; friendly gracious polynesian service from our team of 85; stunning white sand beach & turquoise snorkelers lagoon; top location with daily sunsets; our world famous happy hour buy 1 get 1 free; the nightly turndown service with candles & flowers; a small resort for 42 couples set on 5 acres of botanical gardens with the amenities & services of a large resort including but not limited to: 3 restaurants; gym; dive centre; concierge; gift shop; guest laundry; spa & wellness centre; conference centre for upto 375 delegates; 3 expert wedding planners; snorkeling equipment & kayaks; and sooo much more.

We look forward to seeing you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 13, 2013

Loved it will be back for sure a nice quiet resort perfect for couples to enjoy some time out,friendly staff, good location close to town and activities, food is good and beach front restaurant bar is ideal for sunsets

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 24, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you will return to experience our small resort for 42 couples set on 5 acres of botanical gardens with the amenities & services of a large resort including but not limited to: 3 restaurants; gym; dive centre; concierge; gift shop; guest laundry; spa & wellness centre; conference centre for upto 375 delegates; 3 expert wedding planners; snorkeling equipment & kayaks; and sooo much more.

We will continue to refine our product & service levels to ensure we continue to improve our value for money; as well as exceed expectations.

We look forward to seeing you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 12, 2013

The only thing that was not 100%, was some remedial work required to the interior and exterior of our villa which we understand to be underway shortly . Every member of staff from the front desk to the groundsmen were extremely friendly, hard working and focused on ensuring our holiday experience was a pleasant one.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 24, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read you enjoyed your stay with us, with particular mention of our team of 85 who pride themselves on providing authentic guest care and memorable experiences at our small boutique beachfront resort.

We will be upgrading the rest of our One Bedroom Villas to present a fresh trendy modern resort with beautiful polynesian accents.

We hope to see you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Maunganui, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 11, 2013

What a great place to just relax and enjoy a holiday. Great staff, fantastic rooms with our own pool. We wiil be back for another break before to long, we hope. We wont be staying anywhere else on the island that is for sure. , Wendy and John,Mount Maunganui,NZ

Room Tip: Choose a court yard pool suite, you wont be dissappionted.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 24, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed your stay in our ultra private Courtyard Pool Suites with the high stone walls, private swimming pool, outdoor dining gazebo and so much more.

Our team of 85 love their roles at our small resort and they beam with genuine smiles and happy guest care, everyday.

It was an absolute pleasure looking after you both and we hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson, New Zealand
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 2, 2013

From check-in to check-out our stay at the Crown Beach Resort was amazing. The Manager was especially helpful on check in and all of the staff were courteous and attentive. The grounds of the resort are beautiful and it is ideally situated right on the lagoon's edge. Our housekeeper was most knowledgeable and helpful beyond the call of duty. We had a delightful 7 days and will be back.

Colette & Alistair, Nelson, NZ

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 7, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you loved your 7 night stay with us; and that you enjoyed the hospitality from our team of 85 who ooze the art of Polynesian hospitality straight from the heart: Warm. Unpretentious. Island Style.

We look forward to seeing you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed April 29, 2013

How often do you experience the gardener bringing a bowl of home grown passion fruit to share with the “yoga people” This is just one example of the wonderful relaxing stay at the Crown Resort in Rarotonga. Every morning I was greeted with beaming smiles, together with my morning coffee just how I like it. Nothing was too much trouble and done without fuss. I loved the finish to the day with a different flower on my pillow every evening. Most relaxing holiday ever.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 7, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed your yoga retreat on tropical Rarotonga and that you finished your 7-night stay totally relaxed and revived.

We hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Beach Resort & Spa

Address: Beach Road, Sunset Coast, Arorangi 682, Cook Islands
Location: Cook Islands > Southern Cook Islands > Rarotonga > Arorangi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Arorangi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Crown Beach Resort & Spa 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
The Cook Islands leading luxury beachfront romance resort on Rarotonga's sunset coast...an exclusive haven for only 42 couples. 5 acres of manicured gardens, 100 meters of icing sugar beach, a crystal clear lagoon, 3 restaurants & bars, day spa & beauty clinic, gymnasium, scuba dive centre, conference & business centre, 3 wedding coordinators, 15 swimming pools + 9 spa pools...so much more than meets the eye. ... more   less 
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Also Known As:
Crown Beach Resort And Spa
Crown Beach Hotel Arorangi
Hotel Crown Beach
Crown Beach Resort Rarotonga
Crown Beach Resort & Spa Rarotonga, Cook Islands

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