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“Great experience” 5 of 5 stars
Review of Crown Beach Resort & Spa

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Crown Beach Resort & Spa
4.5 of 5 Resort   |   Beach Road, Sunset Coast, Arorangi 682, Cook Islands   |  
Hotel amenities
Ranked #2 of 3 Hotels in Arorangi
San Francisco, California
1 review
“Great experience”
5 of 5 stars Reviewed May 13, 2013

We had a wonderful time at this resort. There were plenty of choices with the food options and we found the morning breakfast to be very generous and of good quality. Happy hour in the evening was a must and the beauty of the ocean and the sunsets was well worth the cost. Our little villa with the private pool and little waterfall was very comforting and the rooms and showers were beautiful. We loved how they turned down the beds in the evening with the candles and flowers on the bed. Overall it was a place we would definitely return to. Television was not the main attraction for us so bring a couple of DVDs if you are so inclined. You may also decide to include a couple of extra beach towels if you have the space. The friendliness of the staff is enough to overcome any of the little shortcomings that some guests may have.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 24, 2013
Kia Orana,

Thank you for you kind words about your recent stay at Crown Beach Resort & Spa.

You have captured the magic of a Crown Beach vacation with your summary of key points: fabulous cuisine at our restaurants; beautiful villas & suites; friendly gracious polynesian service from our team of 85; stunning white sand beach & turquoise snorkelers lagoon; top location with daily sunsets; our world famous happy hour buy 1 get 1 free; the nightly turndown service with candles & flowers; a small resort for 42 couples set on 5 acres of botanical gardens with the amenities & services of a large resort including but not limited to: 3 restaurants; gym; dive centre; concierge; gift shop; guest laundry; spa & wellness centre; conference centre for upto 375 delegates; 3 expert wedding planners; snorkeling equipment & kayaks; and sooo much more.

We look forward to seeing you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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509 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 13, 2013 via mobile

Loved it will be back for sure a nice quiet resort perfect for couples to enjoy some time out,friendly staff, good location close to town and activities, food is good and beach front restaurant bar is ideal for sunsets

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 24, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you will return to experience our small resort for 42 couples set on 5 acres of botanical gardens with the amenities & services of a large resort including but not limited to: 3 restaurants; gym; dive centre; concierge; gift shop; guest laundry; spa & wellness centre; conference centre for upto 375 delegates; 3 expert wedding planners; snorkeling equipment & kayaks; and sooo much more.

We will continue to refine our product & service levels to ensure we continue to improve our value for money; as well as exceed expectations.

We look forward to seeing you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 12, 2013 via mobile

The only thing that was not 100%, was some remedial work required to the interior and exterior of our villa which we understand to be underway shortly . Every member of staff from the front desk to the groundsmen were extremely friendly, hard working and focused on ensuring our holiday experience was a pleasant one.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 24, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read you enjoyed your stay with us, with particular mention of our team of 85 who pride themselves on providing authentic guest care and memorable experiences at our small boutique beachfront resort.

We will be upgrading the rest of our One Bedroom Villas to present a fresh trendy modern resort with beautiful polynesian accents.

We hope to see you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Maunganui, New Zealand
1 review
5 of 5 stars Reviewed May 11, 2013

What a great place to just relax and enjoy a holiday. Great staff, fantastic rooms with our own pool. We wiil be back for another break before to long, we hope. We wont be staying anywhere else on the island that is for sure. , Wendy and John,Mount Maunganui,NZ

Room Tip: Choose a court yard pool suite, you wont be dissappionted.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 24, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed your stay in our ultra private Courtyard Pool Suites with the high stone walls, private swimming pool, outdoor dining gazebo and so much more.

Our team of 85 love their roles at our small resort and they beam with genuine smiles and happy guest care, everyday.

It was an absolute pleasure looking after you both and we hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson, New Zealand
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 2, 2013

From check-in to check-out our stay at the Crown Beach Resort was amazing. The Manager was especially helpful on check in and all of the staff were courteous and attentive. The grounds of the resort are beautiful and it is ideally situated right on the lagoon's edge. Our housekeeper was most knowledgeable and helpful beyond the call of duty. We had a delightful 7 days and will be back.

Colette & Alistair, Nelson, NZ

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 7, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you loved your 7 night stay with us; and that you enjoyed the hospitality from our team of 85 who ooze the art of Polynesian hospitality straight from the heart: Warm. Unpretentious. Island Style.

We look forward to seeing you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed April 29, 2013

How often do you experience the gardener bringing a bowl of home grown passion fruit to share with the “yoga people” This is just one example of the wonderful relaxing stay at the Crown Resort in Rarotonga. Every morning I was greeted with beaming smiles, together with my morning coffee just how I like it. Nothing was too much trouble and done without fuss. I loved the finish to the day with a different flower on my pillow every evening. Most relaxing holiday ever.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 7, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed your yoga retreat on tropical Rarotonga and that you finished your 7-night stay totally relaxed and revived.

We hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 28, 2013

We have just returned from our stay at Crown Beach, and were pleased that we had chosen it for our stay. We were very fortunate when we arrived, as our room had been upgraded, which was a very pleasant surprise, as it was one of the courtyard suites with a private swimming pool. It was stunning- big room with French doors opening into a very private courtyard, and an amazing bathroom. We were so fortunate, and I'd definitely recommend booking one of these, as we would certainly do so were we to return to the resort.

The resort was placed right on the beach, like most of the hotels are on the island, and had direct access to some of the best snorkelling that we did whilst on holiday, as the coral reef was right on the hotel's doorstep. We were amazed that you could just walk a few paces into the sea and see such beautiful tropical fish. Snorkels and kayaks were provided by the resort, free of charge.

The hotel was not that busy overall- we were never in a situation where we couldn't get one of the 6 sunbeds on the beach, for example. I'm sure there were more to hand, but they just weren't necessary. Happy hour was fantastic, with 2 for 1 cocktails from 3-6pm. However, like another reviewer has commented below, we were under the impression that it was an adults' only resort, but children are allowed to be in the bars, restaurants and beach area that the bar opens out on to. So, when we were sunbathing in the afternoon, there were, on occasion, kids running around, usually during the 3-6pm happy hour. I just think if you advertise as being an adult only hotel, your facilities should be, too, or you should inform your guests beforehand that children are allowed access so they can make a fair decision about where to stay.

The staff were generally fantastic- the bar staff in particular were very attentive and always met you with a smile. Some of the reception staff were excellent, too, although I've never stayed in a 5* hotel where one of the receptionists told me to "call the company yourself" after they'd booked a tour for us one night and I was enquiring whether I should inform the company that I was vegetarian.

The place was very clean, and set amongst the most beautiful flower gardens. We made use of the spa, too, which was just fantastic and definitely recommended. The windjammer restaurant lacked a little atmosphere, but the food was incredible and worth a meal at.

On a minor note, if you do stay here, ensure you do all your research that you might need to do on the Internet before you arrive... Not only was the Internet slow and pricey, but twice we lost our credit despite following the hotel instructions, and when we mentioned it to the aforementioned receptionist, were told there was nothing she could do about it.

I know I have mentioned a couple of negatives here, but they are quite minor, and we were really glad overall that we had chosen to stay here. It doesn't have the touches you'd quite expect for a 5* hotel- the bar closed early when it was not too busy, for example, and there's no room service once it does, so a couple of nights we arrived back after dinner at about 9pm and couldn't have a drink anywhere. However, I think that the more laid back attitude is the island way, and that this would be common across the 5* hotels. I am writing this review not at all to put you off staying, but to encourage you to go whilst being aware of the minor downfalls that can be worked around if you know about them. We'd go back.

Room Tip: Pay the extra and go for a courtyard suite.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, May 7, 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed the ultra private Courtyard Pool Suite with the high stone walls, private swimming pool and outdoor dining gazebo.

Our team of 85 Cook Islanders ooze the art of Polynesian hospitality with service straight from the heart: Warm. Unpretentious. Island Style. We are equally pleased to read that you enjoyed interacting with our caring & happy staff.

Our 5 acre gardens boast the largest collection of hibiscus varietal blooms and exotic palms sourced from all over the world. The gardens are accentuated by fresh water gold-fish-filled streams and ponds which originate from five waterfalls strategically placed around the resort.

We are pleased to read that you enjoyed dining at our restaurants: 'Windjammer' with her fabulous authentic Italian cuisine; and Oceans Restaurant featuring Pacific-Asian cuisine with breathtaking views of the beach and turquoise lagoon.

All in all, it was a pleasure to look after you both and we look forward to seeing you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Beach Resort & Spa

Address: Beach Road, Sunset Coast, Arorangi 682, Cook Islands
Location: Cook Islands > Southern Cook Islands > Rarotonga > Arorangi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Arorangi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Crown Beach Resort & Spa 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
The Cook Islands leading luxury beachfront romance resort on Rarotonga's sunset coast...an exclusive haven for only 42 couples. 5 acres of manicured gardens, 100 meters of icing sugar beach, a crystal clear lagoon, 3 restaurants & bars, day spa & beauty clinic, gymnasium, scuba dive centre, conference & business centre, 3 wedding coordinators, 15 swimming pools + 9 spa pools...so much more than meets the eye. ... more   less 
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Also Known As:
Crown Beach Resort And Spa
Crown Beach Hotel Arorangi
Hotel Crown Beach
Crown Beach Resort Rarotonga
Crown Beach Resort & Spa Rarotonga, Cook Islands

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