Arrived in Raratonga from Sydney at 5.30am. Booked in for 9 nights. Got into our room after lunch and it wasn't the room that we had hoped for ?? Rear windows facing clothes line, side windows facing garbage bins, potted plants and smoking fire. Door handle came off wardrobe, toilet bowl just sitting on tiles. We didn't get a renovated room like the receptionist advised us ?
The following day we got moved to a "renovated" room right outside the restaurant. Ocean views etc. Much Better !!! The managers, Alex and Loren have a really hard job on their hands.
Found 1 staff member asleep in the TV room were you get your internet reception from. Another staff member kept asking "what we were going to leave her when we left", any grog or books, ahh you don't smoke so I can't get any smokes off you" !
Had to ask for fresh towels etc, and our bed linen hadn't been changed in the 9 night's that we were there. In Fiji you work to "Fiji Time" in the Cook Islands there is "NO TIME". 30 - 45 mins for a bourbon & coke and that's if they remembered....
Hats off to Alex and Loren, doing a great job with what they have to work with. Second stage of renovations will be a quality finish by qualified builders. It's a shame the staff don't have the respect for their managers like Alex and Loren deserve.
Resort is the perfect location, 10 min scooter trip to town, bus stop right outside the entrance, good snorkelling from resort down towards other resorts. I would recommend this resort as a place to stay, especially if you book a beach front villa. Try to get a villa away from the restaurant though !!!