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“Friendly Cook Islanders” 3 of 5 stars
Review of The Edgewater Resort & Spa

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The Edgewater Resort & Spa
3.5 of 5 Resort   |   Main Road, Arorangi 121, Cook Islands   |  
Hotel amenities
Ranked #3 of 3 Hotels in Arorangi
Toronto
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Friendly Cook Islanders”
3 of 5 stars Reviewed September 4, 2013

Arrived in Rarotonga early morning. Tired after flying from Toronto via Los Angeles.
Public Holiday and unsure about buses so started walking to the Edgewater.
A kind Government employee, Isaac, driving to his nearby office, gave us a lift, saying " It's Island hospitality ". We subsequently found the Islanders to be good natured and pleasant.
Most guests rented card or mopeds ( test required ) but we circled the Island using 10 trip bus tickets.
Enjoyed 2 tours, Jeep Safari and Lagoon Cruise.
Inquired about a day trip to Aitutaki but flights cancelled - short of pilots !
Very hot but not humid.
Walked to the waterfall ( almost dry ) and would have liked to have crossed the Island but tracks not well marked. Perhaps the Tourist Office could look in to this.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, September 12, 2013
Kia Orana EdgewoodToronto
Thank you for posting your review on The Edgewater Resort & Spa, we are so happy to hear you enjoyed your stay on the island, the hospitality of the locals, and all the tour excursions we have to offer. It is a pity you did not get to venture to Aitutaki as you would of loved the outer islands.
We hope you can return back to our shores in the near future.
Meitaki Maata
The Edgewater Team
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874 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
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English first
Drury
1 review
4 of 5 stars Reviewed September 3, 2013

We traveled with 2 other couples, and stayed in the garden rooms. We had 3 rooms all next to each other as requested. The rooms were very clean and very pleasant. Rooms were very big, with loads of storage for putting your stuff away, which is great for extended stays. A/C as well as ceiling fan. Tea and coffee supplied and a fridge.
Grounds were meticulously maintained, and afforded good privacy whilst sitting outside on our deck ( we were ground floor ).
Restaurant was good, and the food of a good standard and well priced.
Staff were without exception very pleasant and helpful.
The beach is small, but nice, and the snorkeling is good at high tide.
Scooter hire is available on site, with temporary Raro licence issued until you go to town to get proper one.
HOWEVER.....the paths around the entire resort are concrete with inset crazy paving of white tiles. These become lethally slippery when wet. The resort is aware of this, and has signs everywhere warning of this, but why persist with them when they are so slippery? I would suggest they apply a layer of clear resin, with a fine sprinkle of fine grit whilst wet, and that would solve the problem, whilst still looking very nice.
At check out, we had an issue with the bill, they had overcharged me on the room rate ( we had booked direct ), and I had to show them a copy of my confirmation before they would listen to me. It took over an hour of aggravation before I finally got them to understand, and they then adjusted the account after some further ado. Even then it was different to what it should have been, but in my favour to the tune of about $150.00. I pointed this out ( fairs fair ) and to their credit they said that was OK and we settled. Our two lots of friends also had issues.

When all is said and done, I would happily stay again as it is a very nice resort and represents very good value...just watch the paths when its raining and check your bill!

Room Tip: Having a ground floor room is handy and possibly more private then the others. In the week we were t...
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, September 12, 2013
Kia Orana Ricard411
Thank you for taking the time to post your review. We are happy to hear you and your friends enjoyed your stay with us as well as the amenities we provided in your rooms, also the acknowledgment of our reservations team being able to assist with all your rooms being next to each other. We will look into our reservations systems to see where the breakdown was upon your check out as this happens on the rare occasion and we are glad this was rectified on checkout, we will seriously look into this as we do not want this to jeopardize our service in the future. We appreciate your feedback on the tiles, this is the reason why we have signage, and will take into consideration your comments. We hope you will be able to come back and visit us in the near future.
Meitaki Maata
The Edgewater Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaitaia, New Zealand
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

Stayed recently in a Garden Room. While the bathroom was a little dated the room was a great size, the outlook wonderful. Our son and his family were staying in the Oneroa Villas overlooking the wedding "square". A wonderful place for kids... saw our grandchildren at meal time. The activities for the kids were, for the most part, an education in themselves.
Our only negative - it can get a bit noisy at night when guests sit out on their balconies after 10pm talking loudly. Sound does carry by the water and we had several nights of disturbed sleep due to inconsiderate guests talking loudly. A noise policy would have improved our stay and would not be unexpected in areas where families are sleeping.

Room Tip: A lagoon room would be preferable as you wouldn't get the noise of 2am passengers arriving.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, September 12, 2013
Kia Orana Tokeraunana
We appreciate you taking the time for posting your comments on tripadvisor. We are glad you enjoyed your holiday here with your family, and the kids club is a highlight for the children when they come here, interacting with our staff and other children travelling with our many activities we have in place . With our noise policies we do have a noise restriction in place and only need to have our front office notified.
We do hope in the near future you return to our shores
Meitaki Maata
The Edgewater Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

We stayed at the Edgewater for our son in laws 40th birthday there were 16 of us. We stayed in the 3 bedroom villas which were very spacious but the some of the furnishings a bit dated. We were told our linen would be changed every 3 days but in our villa we only had one change in 9 days. The staff were friendly but lacking in supervision and the dining area could do with a bit of TLC. The food was good particularly the buffets, happy hour with half price cocktails was sometimes a bit of a bun fight with the staff run off their feet but it was still service with a smile. Overall we had a great time and will go back.

Room Tip: The 3 bedroom villas are ideal for families as the are fully self contained and as is it says only a...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, September 13, 2013
Kia Orana TwosomeT
We thank you for taking the time to post your review. We are glad you and your family enjoyed your holiday with us and being in the three bedroom villas that is fully self contained for families is your home away from home. We appreciate your comments regarding the linen change in your villa and will be sure to discuss this further with our housekeeping team. Our buffets are a highlight for many guests as well as the cocktail hour, this is our busiest time at the restaurant and the staff do try their best to provide speedy service. We do hope you enjoyed the fabulous sunsets we get while drinking your cocktail and enjoying the overlapping waves on the beach.
We hope to see you and your family in the near future.
Meitaki Maata
The Edgewater Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 3, 2013

We upgraded to a lagoon view as our travel agent told us the garden view rooms were terrible and were very pleased we did. Room was basic, no frills (good sized bathroom though) but the view from the balcony was stunning - the water was right there in front of us and the sunsets were absolutely stunning.

Place had everything that you would expect in a 3 star resort so no surprises. It was all a bit tired - chipped paving, scruffy chairs but you get what you pay for! We enjoyed the happy hour and funnily enough the restaurant menu was a lot less expensive then some of the local restaurants. We receommend The Spaghetti House as well at the end of the drive for a good atmosphere and a well priced Italian(y) meal.

Breakfast was incredibly basic and if you turned up after 9 it was usually well picked over and the staff didn;t seem to be coping with replenshing the food. You would think that they had worked out by now what they needed. If you asked for anything diffferent, we found the staff would melt away and not reappear until you had left - without whatever you had asked for!

Front desk generally unhelpful - just going through the motions. Great opportunity lost to promote Raro activites and really make the guests feel at home and relaxed. There was the odd exception with the staff - our housekeeper (from Fiji) was extremely friendly and chatty - thank you.

I fell off my scooter and badly grazed my arm and leg. My dughter went to the Front Desk for some first aid - a funny old tin appeared and she was offered 3 plasters and a tube of antiseptic to borrow! Needless to say we used it all so I'm sorry for the next person who truned up looking for some help. We were staggered that there wasn't more concern and a better stocked kit.

Snorkel gear was generally falling apart - I was given 2 left feet reef shoes in the first day with holes in the toes and a snorkel that was leaking. My daughter was OK though - her gear worked and we did enjoy the shorkelling off the beach at high tide - better than elsewhere around the island.

Overall we loved Raro and will definitely go back. It's great for a shrot haul break, not expensive and so laid back you just have to relax! We would probably try another hotel - pay a little more or even a self contained chalet but we would go back to Edgewater if the price was right as we know what we are getting.

Room Tip: Defintely ask and pay for a lagoon view
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, September 6, 2013
Kia Orana Annabel L
We thank Annabel L for taking the time to post your review on your recent stay with us here at The Edgewater Resort & Spa. We are very pleased that overall you enjoyed their holiday on Rarotonga, along with the resorts lagoon views and the amazing sunsets. We are always trying to improve our systems and standards whether it be in food & beverage, housekeeping or activities, so we appreciate your feedback and take it all very seriously, we worry about our guests driving scooters and our first aid kits are equipped with basic supplies for minor injures, not that of wounds from an accident, with more serious injuries sustained we prefer to transfer our guests to the hospital and would of been more than happy to assist in hospital transfers. Once again thanks for taking the time for posting your review and hope in the near future we welcome you back to our shores.
Kia Manuia
The Edgewater Team
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Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2013

When our group arrived at the Edgewater (at 2 in the morning) the staff were very friendly but our rooms had all been booked miles apart, which at that time of the morning was a huge ordeal and we weren't very impressed. However, as advised, we went to reception in the morning and spoke to the duty manager who then explained the situation and kindly moved us all into the same block of units on the ground level as requested. So the only hiccup we had our entire trip was quickly and happily sorted out the morning of our arrival - we even had help from the staff to shift all of our belongings. The rest of our stay was fantastic!! All of the staff were super friendly and helpful - whether they be a cleaner, restaurant/bar staff, reception - everyone had a smile on their face and were only too happy to help. Some of the staff even got to know us by name and could recall what each of our drink preferences were!! Our rooms were always cleaned to a high standard, the food is great, the entertainment/themed nights are awesome, lovely beach with some of the best snorkelling, very social restaurant/bar area where we met some great new friends. We cant wait to go back and stay again!!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, September 2, 2013
Kia Orana LadyThomo
We thank you for your review posting of The Edgewater Resort & Spa. We thrive on hospitality and were only to happy to oblige with your group request, and dealt with this as soon as it was raised to the front office. Our staff are helpful and friendly and this is a reason why many guests return back to our shores. We are happy to have hosted you and your group and we look forward to welcoming you back to The Edgewater Resort & Spa in the near future.
Meitaki Maata
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 30, 2013

I travelled to the Edgewater Resort in August with my son and his wife and my two grandchildren. We stayed in a garden villa, huge 3 bedroom bungalow with a large private yard. Overall the staff were extremely friendly, the food good and resort clean. The dinner show/buffet was excellent. Enjoyed snorkelling in the lagoon and amazed at all the beautiful fish. What a beautiful place to relax and unwind. Can hardly wait to return with my husband and stay in a beach view room..

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, September 2, 2013
Kia orana mariegAlberta
We appreciate you posting your review of The Edgewater Resort & Spa, and we are happy that you enjoyed your stay, indulging in our beautiful snorkeling in front of the resort and participating in our famous Island Night Show & Dinner. We look forward to hosting you back on our shores when you return in the near future.
Meitaki Maata
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Edgewater Resort & Spa

Address: Main Road, Arorangi 121, Cook Islands
Location: Cook Islands > Southern Cook Islands > Rarotonga > Arorangi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Arorangi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Edgewater Resort & Spa 3.5*
Official Description (provided by the hotel):
The perfect choice for your family holiday, dream wedding or indulgent Cook Islands honeymoon. ... more   less 
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Also Known As:
The Edgewater Resort And Spa
The Edgewater Hotel Arorangi
Edgewater Hotel Arorangi
Edgewater Resort Arorangi
Edgewater Rarotonga
Edgewater Resort Rarotonga
The Edgewater Resort & Spa Rarotonga, Cook Islands

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