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“Never again” 1 of 5 stars
Review of The Edgewater Resort & Spa

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The Edgewater Resort & Spa
3.5 of 5 Resort   |   Main Road, Arorangi 121, Cook Islands   |  
Hotel amenities
Ranked #3 of 3 Hotels in Arorangi
Noosaville, Queensland, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Never again”
1 of 5 stars Reviewed July 2, 2013

When we arrived at the resort we were ushered to what we thought were staff quarters, there was a dusty dirty car park out the front and a concrete car park out the back, no outside light of the unit and a pile of dirty disposable nappies outside the front of the room next door. The unit itself was sparse, dated and smelly, the bed was concave, the sheet threadbare and it didn’t even reach the top of the bed let alone be able to be folded over, the pillows were as thin as pancakes and dirty and the next morning my husband had bites all up the inside of his arms, beg bugs! I wonder if we paid extra for those! The so called tropical breakfast consisted of a few slices of bread, a few slices of fruit and a couple different varieties of cereal, very ordinary and tasteless. I would highly recommend you avoid this place like the plague, on line it almost looks believable, but after staying there I could only compare it to a 1 Star hotel, very disappointed, luckily we only had to stay one night en-route to Aitutaki.

Room Tip: Go somewhere else
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Public Relations Manager at The Edgewater Resort & Spa, responded to this review, July 3, 2013
Kia Orana
Thank you for taking the time to post your review on your one night stay before departing to Aitutaki, with us here in July. We are disappointed your expectations were not met, We have prior to this posting responded to your concerns. So it is surprising to see this turn up on Trip advisor however I shall respond in the following manner in regards to your room. We pride ourselves on providing an excellent value for money holiday with a range of accommodation to suit all types of travellers and budgets, from our lead-in garden rooms to our beachfront deluxe suites and 3 bedroom self-catering villas.
In regards to your comments on arrival, with the rubbish outside the room, our housekeeping staff service rooms from 8am – 4pm and all rubbish is disposed of accordingly within these hours. As for the carparks you mention there are concrete driveways to the front and back of the units and as you say a carpark facing the building on the one side and on the other the carpark is the other side of the road. As for your comment that they are dusty the one car park is on grass and the one at the back is on coral.
As for the comments on the beds and pillows and the concave bed we have no comment to make except that we can never please everyone with the bed comforts as no bed is like the one we are used to in our own homes. The room been smelly again we have no comment.
As for the comment on bed bugs we have inspected the beds and have found no trace of these and can also comment that the resort has never had issues with bed bugs.
In respect to the comments made about the breakfast I find it hard to reply, as we get great comments from other guests. Breakfast runs from 7-10am each morning and the only time that stocks will have run down is if they have come after the official breakfast time was over. The Resort is a 3.5 star resort and we have satisfied guests returning year after year and we are sorry that you guest did not enjoy their experience with us. Nor did they mention their concerns with Reception or Management while they were at the resort, Again, thank you for taking the time to post your review and we wish you well in your future travels.
Kia Manuia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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885 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
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English first
Waimate, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 29, 2013

Second time in Rarotonga but first time at Edgewater, and will definitely be my last. Our villa was dirty, and full of ants. The majority of the staff were very unfriendly and looked like they didn't want to be there, but Esther was great. The breakfast buffet was very disappointing and having to wait for plates and food every morning was a real pain

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 26, 2013

Anyone travelling to Rarotonga NEEDS to check out The Edgewater Resort. We travelled as quite a large group in Nov 2012 and all stayed in different room types yet all of us were equally pleased with them. I would suggest paying that little bit extra and getting the 3bedroom Beachfront Villa. It has beautiful views, and it is almost like having your own private beach down away from the main reception area.
Breakfast each morning outside looking over the ocean is a nice relaxing day to start the day, whether you want a hot cooked meal or a light breakfast of fruit it is all readily avaliable and well stocked no matter what time you arrive.
I would suggest hiring a scooter from across the road of the hotel rather than there (Less lines)
Happy Hour each night means you definatley want to make sure you get back to the hotel for the AMAZING cocktails. The bar staff are really helpful, quick to serve and have no problems setting up extra tables if you are a large group.

All in all the Edgewater accomodates for everyone in every situation. It is beautifully located and the staff are some of the best I have come across. Would reccomend to all, although if you are going to do the Island Night I would suggest getting out of the resort and heading to Te Vara Nui the show is AMAZING and a true Island experience.
Will definatley be going back to Edgewater in the future

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 21, 2013

I write this review as I sit in the resort overlooking the tropical lagoon....travelled with my wife (pregnant) & 4yr old son for a family holiday.
Stayed in garden view room, asked for an upgrade but resort was full so not available-glad we didn't as our room still looked out over the lagoon, was far enough away from the restaurant that any nighttime noise was dulled, and essentially the interior of all the rooms was the same. We were on the first floor-better than ground as there is limited traffic past the room.
Overall cleanliness of the rooms can be improved-if your a germophobe bring some antibacterial wipes!
We ate it evening meals in the resort - 1 night at the spaghetti house, the rest at the brasserie. All the food was fairly average priced-not cheap but not expensive (remember your eating overlooking the lagoon and sunset-not bad). Recommend the BBQ night as there is heaps of food and kids under 5 eat free.
Service in both the brasserie and spaghetti house is a bit missing-sometimes they're quick,sometimes slow. Spaghetti house was not all it was cracked up to be-food was average and service was not good, we were one of the first there but food for the 2 adults still took over an hour-in that time lots of takeaway ppl came and ordered and left with food...hmmm,...they didn't charge us for the kids meal in return.
Breakfast was easy and plentiful-there was definately no race for food as read in other reviews-we ate most morning at about 9am. Foods and drinks were always being replaced. Again overlooking that tropical lagoon thing-sounds tough right!!!
Highly recommend the orientation tour @10am-great down to earth info and the guys in the activity hit are a good source of knowledge if your looking to do a tour or something.
Our son loved the kids club - even counted down the minutes till it opened and there was a good variety of ages and activities to keep them entertained.
The resort had a mix of everyone-families with kids, couples, older couples and groups. Didn't see anyone complain.

If your taking the island bus for a tour of the island-there is generally one guy that has a headset microphone-very funny and informative-the other is just a bus driver!

Would I stay here again-yes and probably in a garden view room again

Room Tip: Garden view is fine-not worth paying the extra for beachfront. Some garden view rooms have views of...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 17, 2013

We stayed at the Edgewater Resort between 08/06/13 and 14/06/13. We had booked a three bedroom villa, as we are a family of 5, with two under 10's and one infant. On all counts this is a fantastic place to take your family. The resort is well laid out and kids had no trouble navigating between the Villa and the restaurants/ recreation room, tennis courts on their own. The facilities are clean and sufficiently modern. The 'village' like charm was very appealing with the chook's providing endless entertainment for the kids as did the Coconut Kids Club. The daily activities were well planned and provided fun for all ages. Snorkel gear being available most of the time ensured many hours spent in the lagoon. Best of all were the staff, truly made us comfortable and took extra care of the little ones, they just always seemed to be there when we needed something. We did not really have to go anywhere else. Thanks Edgewater for a very memorable holiday.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmerston north
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 17, 2013

Hubby & I stayed in a garden view room, it had both a queen & single bed in it, plenty of drawers & wardrobe space and a nice spacious bathroom. The room is serviced whenever you leave the "please service my room" door hanger thing out - otherwise just the towels are replenished daily.

The resort has everything you could possibly need for a holiday in Rarotonga.
Pool, 2 restaurants, gift shop, activities booking office (to book lagoon cruises, culture nights etc), scooter & car hire, free snorkel gear, reef shoes & towels, kids club, day spa & laundry facilities a westpac ATM machine...ALL ONSITE! Plus no waiting out on the road for the bus, it comes right up to reception.
We found the activities booking office especially handy. The morning after we arrrived we made our way to the activities office-booked our lagoon cruise, culture night and rented our scooters. After doing a short practical skills test on the scooter, we were issued with temporary licenses then we were OFF! It was great to get everything organised so we could get down to exploring the island.

I was told Muri & Titikaveka beaches were the best snokelling places, but i actually really enjoyed snorkelling at Edgewater. Don't get me wrong, Muri & Titikaveka are BEAUTIFUL, but it was quite windy at both places and was quite a trek from the resort.
Avarua AKA "town" is close by (say 10 minutes on a scooter.) And there are a number of excellent restaurants within walking distance of the resort.

We paid $685 for 5 nights (through expedia) this included a great tropical breakfast every morning we also paid an additional $40 each for return airport transfers. Overall we had a great stay at Edgewater. We had no issues with roosters waking us up in the morning, but the air con unit was pretty loud & check in was a bit slow (understandable considering it was 2.30am)

If we don't rent a house i would have no qualms about staying at Edgewater next time we visit.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Te awamutu NZ
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 15, 2013

We stayed with two families each with 2 young children. We had two 3 bedroom villas. the Villas are fantastic, roomy, clean and with everything you need, especially appreciated the washing machine! Villa 9 is great with kids as it backs onto the small playground. The air-conditioning doesn't really cool the room but with both doors open you get a lovely breeze. It was very loud at nights with the roadhouse pub across the road playing very loud music late into the night.
The restaurant is ok, the tropical breakfast was nice with good selection, however the meals in the restaurant although very well priced were a bit of a let down, often cold. The staff are helpful but don't go out of their way to help. Although we had one lady at the restaurant who loved our little boy and it was great chatting to her every day.
The pool is very cold but was nice and re-freshing and the kids loved it.
Not many people seemed to take advantage of the activities on offer and often it didn't look like they actually happened.
Our kids were very excited to attend the kids club as we had read on the internet all the fun activities on offer, but what a disappointment - it was just like a dumping ground for kids with a DVD playing very loudly and a messy room and tired play area, with disinterested staff that would disappear. None of the activities listed for the afternoon we went were done.
The beach is not much of a beach (much nicer around the other side of the island), however there were a lot of fish that you could see from just ankle deep water and feeding them with our left over toast was a highlight for the kids.
Overall the resort is ok a lot of the rooms look very tired and the staff are a bit indifferent but I guess that is what you get with such a big place. I highly rate the Villas if you have a family but the rest of the resort is just average.

Room Tip: The villas are fantastic for families, very roomy and everything you need.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Edgewater Resort & Spa

Address: Main Road, Arorangi 121, Cook Islands
Location: Cook Islands > Southern Cook Islands > Rarotonga > Arorangi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Arorangi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Edgewater Resort & Spa 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
The perfect choice for your family holiday, dream wedding or indulgent Cook Islands honeymoon. ... more   less 
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Also Known As:
The Edgewater Resort And Spa
The Edgewater Hotel Arorangi
Edgewater Hotel Arorangi
Edgewater Resort Arorangi
Edgewater Rarotonga
Edgewater Resort Rarotonga
The Edgewater Resort & Spa Rarotonga, Cook Islands

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