We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place to stay!” 5 of 5 stars
Review of The Edgewater Resort & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added The Edgewater Resort & Spa to your Saves list
The Edgewater Resort & Spa
3.5 of 5 Resort   |   Main Road, Arorangi 121, Cook Islands   |  
Hotel amenities
Ranked #3 of 3 Hotels in Arorangi
Auckland, Auckland, New Zealand
1 review
1 helpful vote 1 helpful vote
“Great place to stay!”
5 of 5 stars Reviewed January 6, 2013

Will recommend the Edgewater as a great place for kids and everyone. Loved the spaghetti house at the end of drive.
Everything was handy as our room was right there (200 block) 205 overlooking the pool and lagoon.
Great people especially in the activity hut, lots of things to do..... and the cocktail hour was to die for $10 instead of $18 from 5-6pm everyday yum yum i was there!
Captain Tama's glass bottom boat trip was a great trip to do, I highly recommend it if you have a great sense of humour ;-)
Room was clean and service good.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Guest Relations Manager at The Edgewater Resort & Spa, responded to this review, January 10, 2013
Kia Orana Donna C,
Happy New Year! Thank you for taking the time to post your great review on your recent stay with us here at The Edgewater Resort & Spa. We are delighted you found us a "great place to stay", and enjoyed all aspects of your holiday including our famous Tropical cocktail hour and our fun activities staff! We have passed your comments on to the staff who enjoy receiving these and we look forward to being able to welcome you back to our Resort and Edgewater family in the future!
Meitaki Maata e Kia Manuia
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

927 reviews from our community

Traveler rating
    261
    380
    171
    64
    51
See reviews for
273
382
22
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
Liverpool, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 6, 2013

The edgewater resort is a perfect destination for a holiday. It boasts of a beautiful shoreline, sandy beaches and sun beds, the waves just give you the peacefulness and realxation you needed from a hectic city life. We enjoyed our lazy days in the sea laying on the beach while reading our books. The waves were the music to our ears. The coconut trees had given me shade and made the breeze cooler. We had enjoyed our walks on the beach while wathching those lovely little school of fish that are swimming along the rocks. We were given a garden view room overlooking the sea. We enjoyed reading our books while sitting on our balcony with a glass of wine.The hotel is a bit further away form the town center but one may not need to go to the town center as everything you wanted is in the hotel, from bar to restaurant and the italian restaurant, it has also the rental cars just located inside the vicinity, also a souvenir shop that sells from suntan creams to bandaids, however if you want to drive around cook islands one needs to secure a driver's license from the police station, which was easy to get. We had enjoyed riding our scooter and we had a wonderful drive to the Wigmore's waterfall! If you stay at the edgewater you may not want to leave the islands! It is the edge of a holiday escapade!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Guest Relations Manager at The Edgewater Resort & Spa, responded to this review, January 10, 2013
Kia Orana autumn_cloud,
Happy New Year! Thank you for taking the time to post your comprehensive review on your recent stay with us here at The Edgewater Resort & Spa. We are delighted you enjoyed all aspects of your holiday and found us to be the perfect destination. We couldn't agree more and appreciate you letting others readers know. Once again, thank you for posting your review and we look forward to welcoming you back to our Resort and the beautiful Cook Islands again!
Kia Manuia
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 3, 2013

We arrived at the Edgewater Resort and the reception area was busy and therefore we did not get a very warm welcome. Once we checked in we had to wait a while to be taken/shown to our room. We had requested a Ground Floor but got the first floor. We called reception to see if a Ground Floor was available, and they confirmed that there was a room available we would should get our things ready and someone will come and show us to our new room. We waited 1 1/2 hours before we were taken to our new room (waste of our first day there!)

The second room we were taken to had a big dead cockroach in the shower with ants all around it, so it must have been there for a few days, and then the bath was not clean (not very good welcome).

The aircon did not work properly and the TV channels and picture were not good at all.

The bed had probably seen better days and when sleeping at night my husband and I got bounced from side to side with every movement we made.

Pictures do make this hotel look better than what it really is.

The food is not great and overall we were disappointed!

Booking spa treatments? Expect the therapists to answer phones and walk in clients while busy with you? Well expect it at the spa at Edgewater, that is what happened to me!

Don't expect much if you book at the Edgewater Resort and Spa!

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Guest Relations Manager at The Edgewater Resort & Spa, responded to this review, January 10, 2013
Kia Orana Readers,
QueenAnonymous' comments are of concern to us and we have contacted them to request further details to enable us to investigate these further. Should we not get something right, we appreciate the opportunity to be able to ensure it does not happen again.
Meitaki Maata
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2013

The rooms were very tidy and clean, and being in the garden room, we liked having a balcony. Perfect for couples or families. Loved snorkeling in the lagoon and lounging on the beach. We found the staff in general to be polite and friendly. Loved the bar staff! The Tangaroa drink is a must have. Thanks for a great time Edgewater.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Guest Relations Manager at The Edgewater Resort & Spa, responded to this review, January 9, 2013
Kia Orana Cocoa_Rice,
Happy New Year! Thank you for taking the time to post your comments on your holiday here with us at The Edgewater Resort & Spa. We are delighted you have fallen in love with Rarotonga (and us!) and that you enjoyed all aspects of your holiday! We appreciate you letting other readers know how fabulous we are, and look forward to welcoming you back to our Resort & Edgewater family in the future!
Meitaki Maata e Kia Manuia
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2013

After a spate of bad review on the bottom, I think it deserving to write a good review for this hotel after our first visit to the Cook Islands.

Pros:

- Great location, close to town
- Good facilities. have indoor activities if you're ever bored. particularly enjoyed the Hospital Hill Hike on Sunday. We were led by Ethel ( who is only there part time ) and she always looks after if everyone is okay.
- Most of the staff friendly. Particularly praise for Kris(?) from housekeeping team, always making sure if our room has everything we needed even on those days that we don't require housekeeping.
- Great service by the staff and management:- when we arrived on our first night, had issues with the air con and they immediately came around had a look at it and prompted us to have a room change without much hassle. And after we mved into the new room, the night duty manager rang to check if everything was ok. Top notch!
-Food in the hotel is good. Ate most times at the Brasserie, standards are very good. (Though some of the staff can do with a bit of friendliness )

Cons:
- interior might be a bit dated, and air con can be loud due to the mounted wall units. So guests expecting the Hilton/ Sheraton standard this isn't that. It doesn't affect us, so as long as you don't expect too much!
- Spaghetti restaurant: hygiene levels could be better. when we were there, there were some areas that we could see some lizard droppings around, so I think best that they keep an eye on that.

Room Tip: Choose the Lagoon view of beachfront units. Worth the upgrade!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Guest Relations Manager at The Edgewater Resort & Spa, responded to this review, January 9, 2013
Kia Orana pavlova83,
Happy New Year! Thank you for taking the time to post your comments on your recent stay with us here at The Edgewater Resort & Spa. We are very pleased you enjoyed your stay with us here and appreciate you taking the time to let other readers know. We are pleased you enjoyed our facilities, great activities, fantastic location and service. We have passed on your comments to all of our staff who enjoy reading these, and have also taken up your comments on some of the staff's friendliness and the Spaghetti House with the appropriate managers. Thank you for bringing this to our attention. Once again, we appreciate you taking the time to post your review and we look forward to welcoming you back again in the future!
Kia Manuia
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

We were initially very skeptical looking at some of the reviews posted by people...but were pleasantly surprised by what we experienced....raro is a beautiful place but what makes Edgewater experience standout were the people working here right from staff that takes care of housekeeping, bar ,restaurant till reception they were extremely pleasant always happy to help you with little things with big smile. Especially would like to mention the staff that takes care of activities specially peter :) we will definitely recommend all our friends and can’t wait to return here again . Thank you for the amazing service and creating an excellent memory for us about rarotonga:)

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Guest Relations Manager at The Edgewater Resort & Spa, responded to this review, January 9, 2013
Kia Orana Praj_13,
Happy New Year! Thank you for taking the time to post your comments on your recent stay with us here at The Edgewater Resort & Spa. We are delighted you were pleasantly surprised and had an "Awesome Experience", and got to see first-hand our great staff, service and facilities. We have passed your comments on to all the staff, especially Pete and we look forward to welcoming you back again in the future!
Kia Manuia
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 25, 2012 via mobile

We stayed at the Edgewater for 2 weeks. My 2nd stay at this resort. We love this place beautiful lagoon and has everything that u need. Also not that far from the Airport and just a short drive in to town.

The Guys in the activities hut are awesome lots of fun and also have a lot of knowledge about the island that u can learn about. Peter was great fun and really looked after us.

Bar and Resturant staff could be a little more nicer it seemed to be a real effort for them to serve us.

While on our visit the Edgewater had a managers cocktail party which we were all aloud to attend we got to meet staff that u don't usually see around the resort like the service manager, head chef, finance guy and head of bar and restaurant. It was really good to meet these people and hear about their roles and what they bring to the Edgewater resort. The staff put on free food and drinks for everyone. Was a lovely afternoon.

I'll be back for sure :)

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater R, Guest Relations Manager at The Edgewater Resort & Spa, responded to this review, January 9, 2013
Kia Orana Vaks01,
Happy New Year! Thank you for taking the time to post your comments on your recent stay with us at The Edgewater Resort & Spa. We are delighted you came back to visit us again and had another great trip! We have passed your comments on to all our staff who enjoy receiving these, and also taken up your comment on some of the bar & restaurant staff with our F & B manager. Thank you for bringing this to our attention. We look forward to welcoming you back once again - be sure to ask about our Coral Club loyalty programme on your next visit!!
Meitaki Maata e Kia Manuia
The Edgewater Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Edgewater Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Edgewater Resort & Spa

Address: Main Road, Arorangi 121, Cook Islands
Location: Cook Islands > Southern Cook Islands > Rarotonga > Arorangi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Arorangi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Edgewater Resort & Spa 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
The perfect choice for your family holiday, dream wedding or indulgent Cook Islands honeymoon. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Hotels.com, Cheap Tickets, Agoda, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your The Edgewater Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Edgewater Resort And Spa
The Edgewater Hotel Arorangi
Edgewater Hotel Arorangi
Edgewater Resort Arorangi
Edgewater Rarotonga
Edgewater Resort Rarotonga
The Edgewater Resort & Spa Rarotonga, Cook Islands

Owners: What's your side of the story?

If you own or manage The Edgewater Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.