My wife and I are regulars at the Royal Oak in Kelsall and rate the food and service higher than other similar establishments in the surrounding areas. We still enjoy the Goshawk and Stamford Bridge, but default to the Oak due to the inspiring menu and brilliant food, as well as the courteous and friendly staff. Having read through some recent reviews however, It appears that you can't please all of the poeple all of the time. I obviously can't comment on all the the reviews but I can comment on Sarah M from Cardiff who wrote a most vitrioloc review about the owner and having been in the pub on a previoous occasion that she casued trouble, I feel that a balancing and impartial comment needs to be made about it. I have seen her there twice when I have been there.
On the occasion in mind, she appeared to be on a mission to either cause trouble or try to swing a free meal. She certainly had no grounds for her complaints and it is my view that she has a personal grudge against the owner because he defends his staff from agressive and rude behaviour.
Well Mr Owner, you have our vote and our custom, as I understand from the staff that Sara M was invited not to revisit the Oak.
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