I don't know how to start this review coz all I can think of is the disappointment we had during our stay. Me and my husband has been travelling around the world and staying mostly on 5* hotel and resorts but Misibis Bay is a far cry to be a “Luxury Playground” We stayed here last Nov 2012 in Luxury Villa for 6D/5N.
BROKEN PROMISE. Upon booking, I mentioned to them that this is part of our honeymoon trip in southeast asia. They promised to give us floral bath at the end of our stay but did not happened nor noted by any of the hotel staff.
BAD START. Upon arrival, the guy who supposed to meet us left us and I have to look for him outside. He is alone handling 8 guests! Worst is, they cramped us in one small van. My husband has to sit in the back together with the bag. No water nor cookies were given as stated by previous reviews. No welcome dance/garlands. LONG wait in the check-in.
HORRIBLE 1st NIGHT!!!! Initially, we have given beach front Junior Suite a connecting room (obviously they do not have attention to details, why would honeymooners prefer to stay to a connected rooms??) But that’s not the worst thing. At around midnight, “our neighbor” arrived in the connecting room and OH MY GOSH, we can hear everything they did including footsteps and cutlery. It woke us up. (Please note that we had a long early day as we arrived from Hongkong then fly again to Legazpi.) It was unbearable and annoying coz it will be just vice versa, they can hear us too!. Informed Front desk at around 12. They did nothing till 1am. Called again and again and again. We requested to be transferred but was informed no available room until tomorrow so we agreed to stay for a night if the other guest will be quite. We went back to sleep at around 3am just to received another call from front desk that the room is now available. Another OMG. After we agreed to do it in the morning they will wake us up again and again? Yes again and again coz after the call, their staff knocked in our door to transfer us. Don’t they communicate?
They transferred us the next day to their most expensive villa, Luxury villa with its own lounge pool. This is the main reason I am giving it a 3* rating. The villa is beautiful and very private. The bed is soft and comfortable. The bathroom is nice as well. The second reason is the genuine warmth and service of the staff.
STAFF NEEDS MORE TRAINING. Though staff are genuinely helpful they lack the skill and quality of a 5* service. They are all amateur hotelier. They are not well aware of what hotel has to offer. They lack of communication (Big time)
Reading all the reviews, I have notice that Misibis bay is great at one thing, FIXING PROBLEMS! Which in the first place, should not be done if they have great service from the very start. They give us complementary massage, wine and had a lovely set-up in the beach for our dinner. Just like what they have done to other guest to cover up their mishap.
FALSE ADVERTISEMENT. Do not believe the nice shore you see in their published photos as it’s not as good as it’s look. There is only small portion left which is very rough. On thier website, they market that they have 3 restaurants but there is ONLY ONE!!!
FOOD: HIT & MISS. On our first few days, food were great but no consistency. Ordered the same food on different days and it was cooked/presented differently. One taste great, one taste awful!
The other reasons I gave it 3* despite our not so good stay are: The main pool is nice. The Morning ATV tour is a must. Our guides were marvelous and the water sports are also great
Sadly, Misibis Bay is my lowest rated hotel (that’s including all the hotels I did not publish any reviews here in tripadvisor).
Our stay in Misibis is more of disappointment and stressful rather than relaxing and enjoyment. Misibis Bay is way behind and not comparable to the great stay we had in El Nido Resorts and Discovery Shores in Boracay.
For now I won’t recommend this hotel as guest won’t experience what they have paid for. I wish Misibis bay to take this review as a positive feedback for further improvement.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.