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“Amazing setting but not a 5 start...” 3 of 5 stars
Review of Swiss Diamond Hotel Lugano

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Swiss Diamond Hotel Lugano
5.0 of 5 Resort   |   Riva Lago Olivella, Vico Morcote 6921, Switzerland   |  
Hotel amenities
Ranked #1 of 1 Hotels in Vico Morcote
Certificate of Excellence
NY
Level Contributor
121 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Amazing setting but not a 5 start...”
3 of 5 stars Reviewed August 30, 2013

It took my breath away looking outside the many sliding glass doors from our Presidential suite to Lake Lugano. What a wonderful setting. The views are amazing. The Presidential suit sits on top of the restaurant with plenty of lounge chairs to enjoy the view. I have to admit that while the place is unbeatable its not really a 5 start hotel. I know the starts comes with the amenities the hotel offers like spa, pool, restaurant on site, etc. That's what makes a hotel a x amount of stars but this place seems a little bit run down. There were signs of humidity or leaks all over the ceiling. The carpet in the bedroom was blue with like it seems Clorox stains, also the quality of the carpet was cheap and rough. The hardwood floors are all scratched as well. We had also a connecting room (Presidential suite is 1000 and also Room 1001) which has the same leak marks in the ceiling. Even though we were right on top of the restaurant where they served breakfast we didn't hear any noise but the boats passing by and the people taking a splash on the lake. As you know Switzerland is very expensive, the restaurants around the area are expensive as well. The hotel restaurant served very small portions, my daughters ordered beef ravioli and literally got 5 raviolis on their plates. 225 CHF later we were off to sleep with three hungry kids. After that we decided to try a pizzeria in Melide a roughly 5 minutes car ride for a more decently priced meal and great service. Breakfast was ok, some cold cuts, a cheese cart managed by an old gentleman who will serve you some pieces, few yogurts and some sweet croissants and of course bread. They had runny scramble eggs and we ordered fried eggs for a nominal charge of 8 CHF which I believe it should be included in the breakfast items. Juices were not fresh squeezed but then again I have been spoiled while living in Spain with their fresh orange juice offered anywhere you go. The town of Lugano is not far from the hotel, a 10 minutes car ride but the hotel also offers a complimentary shuttle service which takes you to nearby areas as well as Lugano center, parking in Lugano can be challenging so I suggest you take advantage of one of the very few things that are included in the room price and the shuttle will take you and pick you up by the time you finish. The pool area is simply beautiful, as somebody already mentioned it was a little cold but the water was fresh as if it was from the lake, we didn't feel the chlorine burning our eyes. The staff was helpful and attentive, they made reservations for a private boat tour on the lake that was the highlight of our stay. Overall the place is beautiful but in need of some renovation, specially in the rooms.

Room Tip: there are 4 rooms facing the lake right on top of the restaurant. I think they call it deluxe rooms...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
    93
    51
    28
    5
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, England
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 18, 2013

This hotel was not bad but it didn't feel like a 5 star hotel to me. It's a lot cheaper than most 5 star hotels in the town of Lugano (Swiss Diamond is in the town of Morcote although it does overlook Lake Lugano). The main problem was the cleanliness of the room. It was a little dirty in some places and there were cobwebs on the ceiling in the bathroom. My other criticism of the room was that there was no full length mirror.

The positives about the hotel were plenty though; friendly staff, great indoor and outdoor pool (although I thought the outdoor pool was a little small and cold even though it was august), and a restaurant with a breathtaking view which made breakfast time a real treat. Although the breakfast spread was not bad I thought the selection of cheeses looked a bit sad, but then maybe that was because I had breakfast quite late and all the good stuff was gone!

Another great thing is that the hotel has a shuttle service which I think takes you anywhere (within reason) you want and it can pick you up again. The hotel is also around a 10 min journey from a huge designer outlet mall.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cattaro
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 15, 2013

We came to SDH Lugano straight from Dolder Grand, Zurich and the class difference was seen right away. I wouldn't discuss the concept of the hotel, it's location and so on. But several things are in my opinion unacceptable for a 5 star facility. Upon arrival we weren't sure for how long we stay, so we told on the reception that we will decide next morning. They showed us the rooms and we picked the one we liked which came up to be the most expensive one from those offered.
Next morning, we were informed, that if we want to stay longer, we have to change the room to a different one. It was impolite and we left. Another thing that we didn't like was the quality of breakfast. It was ok, but not for a 5 star. Only the selection of cheeses was proper, all the rest of the food was questionable. And coffee... When they serve you poor coffee in german part of Switzerland I can understand that, but the Italian part can not afford it. The coffee must be good!
And the room ... The air conditioning in 408 works really loud, send somebody to fix it, please.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Waterloo, Canada
Level Contributor
125 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed July 31, 2013

For my wife and me, this hotel was a wonderful experience. It is hard to improve upon the setting -- Lake Lugano -- and this place makes the most of it with dining rooms offering breathtaking scenic views. The room was very comfortable and meals (for us, two breakfasts and one dinner) were extremely good.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 7, 2013

Great hotel, excellent service and nice pool area. Staff was always very friendly and supportive. Hotel is located in Morcote, a 15 minute drive from downtown Lugano. Upon check-in, we were upgraded to a superior room with balcony - what a treat!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 1, 2013

Great hotel with excellent rooms overlooking the lake at a beautiful location on Lake Lugano. Very nice helpful service. Nice Spa and pool.
Everything was perfect exept for one thing: We are vegetarians and there was no standard food menu for us. The extra made veggie food was not really tasty and overpriced.
I would wish that this place would get inspired by Hiltl restaurant in Zurich. That would make the place even more special for vegetarians and foreigners.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 8, 2013

The hotel is very classically styled - lots of marble, wood polished brass and gilt framed art that, initially (and especially in the 'public' areas of the hotel) make it look a bit dated. But that dated look seems to vanish rather quickly and it all becomes rather familiar and comfortable.

The bedrooms are a great size, equipped with a small lounge area (sofa, occasional chair, coffee table and writing desk). The beds are very comfortable, firm sofa and a choice of firm or soft pillows (thought the firmer pillows are a bit on the soft side for my preference).

The ensuite bathroom is large and has a good sized (and deep) bath tub with powerful overhead shower, bidet, toilet, and sink within a marble counter. The standard bathroom amenities are present (emery board, cotton buds, shower cap etc.). The cleaning products (Shampoo, soap etc.) are all the hotel's own brand and weren't to my liking (but the spa has Molton Brown amenities, and so I just filled up an empty shower gel container with Molton Brown from the spa).

The staff are multi lingual, with all having exceptional English language skills, and provide a friendly and efficient service. There's a great bar on the ground floor (with a wonderful head barman who used to work at London's Dorchester hotel) and has live music every night.

The spa is great (not just for the Molton Brown toiletries) and features a steam room, turkish hamman, sauna, indoor pool and jacuzzi. There's also a good size outdoor pool and jacuzzi and a small, well appointed gym.

the main restaurant is on level -1 but is right on the edge of Lake Lugano (on ground level there's a road that separates the front of the hotel from the lake, but by going down to level -1, you actually walk under the road to get to the restaurant, spa and outdoor pool area). the restaurant provides good food and has a standard continental breakfast buffet.

Whilst the front of the hotel (and rooms on that side) have a glorious view of the lake, the location of the hotel is a bit out of the way. There's not much to do in Morcote and most of the action takes place in Lugano or Campione D'Italia, which are around a 60 Euro taxi ride away.

It's worth noting that as the front of the hotel faces a road (not that you'll notice any noise), rooms facing the lake may feel a bit exposed. Sitting on the balcony, there's a constant sense of being noticed by the passing public.

This aside, it's a lovel, peaceful and relaxing hotel

Room Tip: choose one with a lake view
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swiss Diamond Hotel Lugano

Address: Riva Lago Olivella, Vico Morcote 6921, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Vico Morcote
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Vico Morcote
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Swiss Diamond Hotel Lugano 5*
Number of rooms: 84
Official Description (provided by the hotel):
Nestled on the enchanting shores of Lake Lugano, this luxurious property offers elegance and charm in a breathtaking location. Behind the impressive façade, the Swiss Diamond Hotel Lugano boasts dining and leisure facilities that rank among the finest in Switzerland. Only 7 km away from the centre of Lugano, the hotel features 3 restaurants serving typical regional, Mediterranean and international cuisine with a wide range of international wines. ... more   less 
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Also Known As:
Swiss Diamond Resort Olivella

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