It took my breath away looking outside the many sliding glass doors from our Presidential suite to Lake Lugano. What a wonderful setting. The views are amazing. The Presidential suit sits on top of the restaurant with plenty of lounge chairs to enjoy the view. I have to admit that while the place is unbeatable its not really a 5 start hotel. I know the starts comes with the amenities the hotel offers like spa, pool, restaurant on site, etc. That's what makes a hotel a x amount of stars but this place seems a little bit run down. There were signs of humidity or leaks all over the ceiling. The carpet in the bedroom was blue with like it seems Clorox stains, also the quality of the carpet was cheap and rough. The hardwood floors are all scratched as well. We had also a connecting room (Presidential suite is 1000 and also Room 1001) which has the same leak marks in the ceiling. Even though we were right on top of the restaurant where they served breakfast we didn't hear any noise but the boats passing by and the people taking a splash on the lake. As you know Switzerland is very expensive, the restaurants around the area are expensive as well. The hotel restaurant served very small portions, my daughters ordered beef ravioli and literally got 5 raviolis on their plates. 225 CHF later we were off to sleep with three hungry kids. After that we decided to try a pizzeria in Melide a roughly 5 minutes car ride for a more decently priced meal and great service. Breakfast was ok, some cold cuts, a cheese cart managed by an old gentleman who will serve you some pieces, few yogurts and some sweet croissants and of course bread. They had runny scramble eggs and we ordered fried eggs for a nominal charge of 8 CHF which I believe it should be included in the breakfast items. Juices were not fresh squeezed but then again I have been spoiled while living in Spain with their fresh orange juice offered anywhere you go. The town of Lugano is not far from the hotel, a 10 minutes car ride but the hotel also offers a complimentary shuttle service which takes you to nearby areas as well as Lugano center, parking in Lugano can be challenging so I suggest you take advantage of one of the very few things that are included in the room price and the shuttle will take you and pick you up by the time you finish. The pool area is simply beautiful, as somebody already mentioned it was a little cold but the water was fresh as if it was from the lake, we didn't feel the chlorine burning our eyes. The staff was helpful and attentive, they made reservations for a private boat tour on the lake that was the highlight of our stay. Overall the place is beautiful but in need of some renovation, specially in the rooms.