We ended up here for four nights and was a little worried because it was not in Lugano, but we had a car. However, upon exploring the area, we actually preferred the small town of Marcote to Lugano and it was more relaxed and had incredible views. The hotel itself was very nice and it was also quite and relaxing. The breakfast was ok, but it was included in the price, so who am I to complain.
I would recommend this hotel if you want to get out of the busy Lugano and want a more relaxed vacation. I was surprised by how much I enjoyed this area as opposed to Lugano and it felt more like what you would expect from the Lake Lugano area. In addition, I personally preferred Marcote. Staff did not speak English very well, so be prepared on that front.