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“No Responsibility for Awful Customer Service” 1 of 5 stars
Review of Casa Rural Hospederia El Convento

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Casa Rural Hospederia El Convento
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C/ Convento, 25, 45870 Lillo, Spain   |  
Hotel amenities
Ranked #1 of 1 Lillo B&B and Inns
Barcelona, Spain
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“No Responsibility for Awful Customer Service”
1 of 5 stars Reviewed December 28, 2012

We live in Barcelona and our friends gave us a gift for a one-night stay at one of the hotels listed with La Vida Es Bella. We made a reservation to use our gift and stay at this hotel and we had plans to stay with them TOMORROW night (December 29th). A woman from the hotel called us TODAY (December 28th) to tell us that we could not use our gift with them, but that we could pay to stay there if we wanted. We explained to her that the whole point was to use our gift before it expires on Dec. 31st. We also explained to her that La Vida Es Bella had told us that they added new hotels to their options and that El Hospedería El Convento was one of them. We told her that if she would just get in touch with them, they could confirm what they told us. However, she obviously didn't want to deal with any of this (even though it was a problem between the hotel and La Vida Es Bella) and she continued saying that none of it was her fault. We asked her over and over again why she did not tell us this when we made the reservation, and the only thing she could do was say that it was not her fault. She took absolutely no responsibility for completely screwing up our travel plans (it is a 6-7 hour drive!!) and would not do anything to help us except to say that we could pay to stay there. We will leave Barcelona tomorrow as planned and we will find another hotel for sure. But we will NEVER attempt to stay with this hotel again!!!

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hospederia C, Manager at Casa Rural Hospederia El Convento, responded to this review, January 23, 2014
Google Translation
Usted tiene un problema con la vida es bella no con nosotros, a nosotros no nos ha contratado nada.
No se a que viene este comentario, moraleja.
Cuando uno va a vendimiar, es importante saber para quien vendimia.
La próxima vez que compre algún paquete vacacional mire bien por favor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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25 reviews from our community

Traveler rating
    10
    4
    3
    1
    7
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5
13
2
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Curacao
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 25, 2010

Very helpfull english speaking staffmember went all the way to make our stay as comfy as possible.
Rooms are big, clean and full of caracter in this by the way very beautiful building.
Food probabely the best in town and for a very reasonable price.
Ofcourse things can depend upon which member of the staff serves you but our particular lady practiced a very high level of hospitality even telling her coworkers how we liked out breakfast on the mornings she wasn't around.
Lovely experience

  • Stayed November 2010, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Rural Hospederia El Convento

Address: C/ Convento, 25, 45870 Lillo, Spain
Location: Spain > Castile-La Mancha > Province of Toledo > Lillo
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Lillo
Number of rooms: 7

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