We live in Barcelona and our friends gave us a gift for a one-night stay at one of the hotels listed with La Vida Es Bella. We made a reservation to use our gift and stay at this hotel and we had plans to stay with them TOMORROW night (December 29th). A woman from the hotel called us TODAY (December 28th) to tell us that we could not use our gift with them, but that we could pay to stay there if we wanted. We explained to her that the whole point was to use our gift before it expires on Dec. 31st. We also explained to her that La Vida Es Bella had told us that they added new hotels to their options and that El Hospedería El Convento was one of them. We told her that if she would just get in touch with them, they could confirm what they told us. However, she obviously didn't want to deal with any of this (even though it was a problem between the hotel and La Vida Es Bella) and she continued saying that none of it was her fault. We asked her over and over again why she did not tell us this when we made the reservation, and the only thing she could do was say that it was not her fault. She took absolutely no responsibility for completely screwing up our travel plans (it is a 6-7 hour drive!!) and would not do anything to help us except to say that we could pay to stay there. We will leave Barcelona tomorrow as planned and we will find another hotel for sure. But we will NEVER attempt to stay with this hotel again!!!