I would like to say that my mother and I had such a horrible experience at this hotel that I felt obliged to join tripadvisor.com just so that I could write a review for this hotel! Going by the grand website and the awesome pictures that were available online, I thought this would be a great hotel to take my mother to. Boy was I mistaken! Thankfully we only stayed for one night, but that one night was enough to leave a bitter taste in our mouth that marred our otherwise excellent trip to Shantiniketan! The room service was close to non-existent, their bathroom was rusty with broken tiles and cobwebs, their bedsheets had holes in them and the mattress was stiff as a board! The paint was peeling off the walls. Their restaurant only has a menu card for show since they never seemed to have the items we ordered and if by chance they DID have the item requested (we ordered a simple veg chowmein), it took about an hour to make! The only thing available 24 hours a day is bread, butter, and omlettes. We ordered a bread & butter for breakfast one morning, and when we asked for jam, they said they could not provide it. The staff had a very callous attitude and whenever we called reception for help, we never got any! The only time the reception was helpful was when we called to check out; they sent someone immediately to take our bags away! The room we stayed in was an ac room with a double bed. By the end of it we were thinking that it would have been better to spend half the money and stay in a non-ac room. We spent almost 1400 rupees (with tax), and were very disappointed by their service and quality. The pictures that they have posted are VERY misleading and I feel that the public has a right to know the truth, thus I have taken pictures of the room we stayed in so that they public can read this review before getting sucked into the glamorous pictures posted on their website!
- Also Known As:
- Hotel Royal Bengal Santiniketan Bolpur, West Bengal
- Official Description (provided by the hotel):
- Hotel Royal Bengal, a boutique hotel offering leisure, luxury & peace of mind. Nestled in the serene and green environs of Tagore's Shantiniketan, the cultural hot spot of Bengal. Spacious property overlooking the indoor stadium & greenery, at the heart of Shantiniketan and offers guests the chance to get away from the noise and activity of city life, while still having easy, walkable access to the town. Discover the heritage of Bengal's Renaissance, explore the tribal origins of culture or simply relax. ... more less