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“Pleasantly surprised” 4 of 5 stars
Review of Pulai Desaru Beach Resort and Spa

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Pulai Desaru Beach Resort and Spa
4.0 of 5 Hotel   |   P.O Box 29, Bandar Penawar, Kota Tinggi 81900, Malaysia   |  
Hotel amenities
Ranked #4 of 11 Hotels in Kota Tinggi
Singapore, Singapore
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Pleasantly surprised”
4 of 5 stars Reviewed September 11, 2013

Our 1st getaway to Pulai Desaru was about 5 years ago. Back then, the condition of the resort was quite bad ( you can refer to my previous post on this resort). After hearing reviews that they've renovated the place, we decided to check it out again recently and we were pleasantly surprised. The room was tastefully decorated.. no more yellow water coming out of the taps, nom more stinky rooms and lifts. everything looks brand new and modern. Hope the management can keep this up. The service was good. The place is child-friendly but most importantly i like the fact that its smack on the beach. But please improve on your breakfast quality. It's still as awful as 5 years ago

Room Tip: request for newly renovated rooms. Not all rooms are renovated
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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396 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Singapore
Top Contributor
60 reviews 60 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed September 9, 2013

Had a weekend getaway at this resort. Booked a deluxe room, nice seaview and spacious rooms. The rooms are clean and romantic type. Just a short walk to the beach. Big swimming pools with a kids pool next to it. Guest are entitled to pool towels. Breakfast not that ideal as very less varieties to choose from. Some games machines and pool tables at the lobby. Parking area is big with guards at the entrance of the resort. Wifi is payable at RM25 for 1 day and only for 1 device. Connection is strong at public areas but not room. Overall this resort is peaceful and not crowded.

Room Tip: Do book a room with a balcony and has a seaview.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 30, 2013

I have to say this is one of the very few bad choice of hotel I have made even after reading the reviews on TA. I believe the hotel had been so over rated but of course if compared to the rest of the properties in Desaru, this seem to be the best out of the worst...

Cons
Hopeless breakfast spread. All the food is served cold. Refilling is slow.
Dinner buffet. Can totally give it a miss and look elsewhere. The choice is pathetic, again, no refilling, no heating of food.
The landscape and facilities around the hotel is badly managed and designed, looks like a chalet not hotel.
The pool is filthy, they probably never filter or clean the pool
Pool changing is housed in one of the hotel rooms at grade. Stinks and pls do not bother to use at all.
Pool towels are tattered and discolored, worse than my rags at home. The towel stalls attendants guard the towels like jewels though, will not even give one towel extra than what you are entitled...they issue coupons 2 towels to a family room meant for 4 !!!
There was a group staying at the hotel. The hotel allowed them to set up their private buffet spread (home brought in food) right along the corridors, the group gather in front of my room door step.
The group then played games and made so much noise, again right in front of my room!!! Complained to the hotel manager, no response, no action taken. They are really running the place like a chalet!


Only saving grace of this place is their newly renovated rooms and plenty of car parking.

Please forget about staying here unless you are after a chalet getaway.

Room Tip: Deluxe room facing the sea on high floors has good views.
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 25, 2013

Book this hotel for a short break...reason is very nearby Singapore and only less than 2 hrs travel. Heard it has been renovated and wanted to see how good it is. Yes...after renovation this hotel is great from staff service to big room. Clean n spacious. Quiet at night and its a great place to relax. Breakfast was full of choices. Only complain was the staff i register with didn't take initiative...I reach there around 12pm....but the room allocated to me was not clean n tidy up by 3pm which is the check in time. End up they had to change to another room for us. They should have alert the cleaning staff that the room guest had arrived and get them to clean it first so that by check in time it will available. Other wise everything is good. I highly recommended to those who want to take a short n quiet holiday.
One set back was the Johore bahru CIQ..didn't open all the lane and cause massive jam...It take us one over hours to que from causeway to the check point. After that was all high way to this hotel. I will recommended those who wanted to go take the second link at tuas. Although it is further...but a smooth drive is much better than a massive traffic jam.

Room Tip: If you want nice view...choose a room that face the pool. If you want privacy...choose the room that...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 9, 2013

We stayed at Pulai for 1 night. Resort is average. We were quite excited about our trip but perhaps we had too high expectations of the resort. Although the room is big and decent, the photos were a bit misleading. The room is not as new as it looks with rusty balcony railings and stained bedsheets. I must say I was really disappointed about the poor service. We booked the spa 2-3 weeks in advance to avoid disappointment knowing it was the peak period due to the long Hari Raya weekend. However, upon arrival, the staff mentioned our booking was not captured in the system and they were fully booked. We were quite upset but thank goodness they did some service recovery and gave us a slot. Also, upon checkout, we requested for an extra hour for late checkout but somehow there was a communication breakdown among the staff such that when we called to confirm, we had to repeat our request to the staff who called again at check out time to ask why we were not checking out. It was really quite frustrating plus the fact that the service at the restaurant was really slow too though that is partially understandable due to peak season.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pulai D, Marketing Communication Officer at Pulai Desaru Beach Resort and Spa, responded to this review, August 22, 2013
Dear Pllf,

Greetings from Pulai Desaru Beach Resort & Spa!

Thank you very much for your feedback and I feel sorry to know that you had bad experience,
especially, on our facilities and services.

I am sure your comment would be very helpful to improve our quality of service and good opportunity to look at ourselves. I will share your review with relevant department and believe we could meet our guest's expectation with time. We hope that despite your disappointment on this occasion, we will have the opportunity to welcome you back here again.

Best Regards,
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 6, 2013 via mobile

1)Like the room is big n comfortable.
2)But check in n out is quite slow.
3)Dinner buffet didn't meet the standard doesn't matched with the price.Which is 52 ringgit.
4)But the package free buffet breakfast is much more better than the buffet dinner.
5)Swimming pool is big and clean

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 4, 2013

the place is child friendly with the beach just behind this hotel. staff is friendly are english speaking.
pool area is the best with clean pool for kids and adults..
room is big and clean with air con strong enough to cool the whole room.

do try the korea food which the contract number can be found at the notice borad in the lobby, pls call the number and the driver will pick u up in about 5 mins. nice little home korea resturant which serve nice korea bbq food.
food at next door hotel (lotus) is also idea as it is by the beach with thai cusine.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pulai Desaru Beach Resort and Spa

Address: P.O Box 29, Bandar Penawar, Kota Tinggi 81900, Malaysia
Location: Malaysia > Johor > Kota Tinggi District > Kota Tinggi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Kota Tinggi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pulai Desaru Beach Resort and Spa 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Pulai Desaru Beach Hotel Kota Tinggi
Pulai Desaru Beach Johor
Pulai Desaru Beach Hotel Johor
Pulai Desaru Beach Resort And Spa Kota Tinggi, Malaysia - Johor

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