We stayed in junior suite last June.
It was recently renovated so the room condition is ok even though the furniture and fittings looks cheap.
The things we like the most is the pool and private beach.Hotel food (breakdfast buffet and inroom service) is so so and expensive.
In room TV channel is limited.
Had a bad experience during check out time when they want to charge us RM 40 for pool towel card that gone missing. FYI, we dont even use the pool towel since we bring our own towel for hygiene reason!
After arguing with the manager and even offering her to check our car for any missing towel, she finally decided to waive off the RM 40 out of RM900 bill amount.
When the credit card bill came, apparently the rerort charged us twice and we still have not concluded the issue till now with the credit card company.
So beware, just say no to the towel card. It's a nuisance.
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- Also Known As:
- Pulai Desaru Beach Hotel Kota Tinggi
- Pulai Desaru Beach Johor
- Pulai Desaru Beach Hotel Johor
- Pulai Desaru Beach Resort And Spa Kota Tinggi, Malaysia - Johor