We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Really Awesome Hotel!” 5 of 5 stars
Review of Holiday Inn Resort Pensacola Beach Gulf Front

Save Saved
You added Holiday Inn Resort Pensacola Beach Gulf Front to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Resort Pensacola Beach Gulf Front
3.0 of 5 Resort   |   14 Via Deluna Drive, Pensacola Beach, FL 32561   |  
  |  
Hotel website
  |  
Hotel amenities
Ranked #2 of 10 hotels in Pensacola Beach
highland indiana
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
“Really Awesome Hotel!”
5 of 5 stars Reviewed April 30, 2013

We stayed at the Holiday Inn Resort in Pensacola for three nights. It is on Pensacola Beach with amazing views of the Ocean. They have a beautiful pool, tiki bar, and great restaurant right on premise. The staff went above and beyond to assure our stay was pleasurable. We loved hearing the sound of the ocean right outside our room. Highly recommend!!!

Room Tip: All rooms face the Ocean. You simply cannot get a "bad" room.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, Guest Relations Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, April 30, 2013
Dear cindyhighland,

We really appreciate your kind words especially when the staff gets a "shout out"...thank you!

However, not all rooms are facing the beach, only half of them, so reserve early for the balcony rooms facing the Gulf of Mexico...they are the first to go.

Keep the recommendations coming!

Mary Schoenhoff
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

728 people have reviewed this hotel

Traveler rating
    498
    159
    49
    19
    3
See reviews for
313
197
17
35
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 29, 2013

Late Saturday morning, we decided to surprise our kids with a trip to Pensacola Beach. I found rooms here online and booked for just one night. The place was super convenient to everything and really was inclusive enough to not need to leave. As check-out neared on Sunday, we decided to try to stay another night. Luckily, I found a good rate online. This short trip turned into two nights and days of pure relaxation and the kids happy as ever. It is hard to please a 10 year old and 12 year old. Every staff member we dealt with had a great attitude and were very friendly. I work in the hospitality industry for a large casino/resort and can say this place knows what they are doing.

Room Tip: Book the room with the upgrade for breakfast...especially for families. We paid $10 extra per night...
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, Guest Relations Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, May 3, 2013
Dear SarahGladish,

We are all about making any getaway trip equation result in happy moms and dads! Thanks for giving us the opportunity to be that place and that hotel that happy memories were made.

Yes, reservations can be made that only increase by $10 that include breakfast...that is a real good deal for a breakfast buffet for 2 adults...remember kid's eat free 12 years and younger!

We welcome surprise trips with open arms!

Mary Schoenhoff
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2013

The room is great definitely get the balcony had an awesome view of the beach and the pool area. Everything you would want to do is right here pool, 2 jacuzzis, a walkway straight to the beach there is a bar outside by the pool. They did a neat thing for the kids they set up a movie outside by the pool and popped popcorn was excellent there also is a game room. Let's just say I would come back in a heart beat :).,

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, Guest Relations Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, April 30, 2013
Dear Alicia T,

Thank you so much for the great review!

Our "modest" 206-room resort offers a little something for all ages and a lot of opportunities for fun and relaxation!

The Riptides restaurant serves breakfast, lunch and dinner, with tables poolside for convenience.

Weather permitting, a Dive Inn movie is shown on Friday and Saturday nights at dusk by poolside, usually G and PG rated films. Popcorn is made fresh 30 minutes prior to movie time.

Also children activities are scheduled throughout the week including playtime with pirates and a mermaid.

Spread the good word...

Mary Schoenhoff
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 24, 2013

Tonight is our last night at this "resort". I believe it is wrongly titled resort; the only good thing about this hotel is the pool, which was always overrun with people. The staff is friendly; Nilla was super sweet at check in, and her bright attitude made me feel like I really was at a resort. When we got to the room it was a little small, but we weren't there for the room. The tv is really complicated, and the remote doesn't function for it. I can't comment on the restaurant, cause I haven't eaten there. The housekeeping staff was friendly, but a little lazy in my opinion. They asked what we needed done instead of doing it. We were in the room each time the housekeeping came (because they got to our room at 4 o'clock when we were getting ready for dinner each day) and they never once changed our sheets. We even put the little card so they would change it, AND THEY MOVED IT. When we were sitting right there. We were here for 4 nights, and they never changed the sheets once. The only thing good about this so called resort is the pool, view, and check in staff.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, Guest Relations Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, April 27, 2013
Dear carolinedelrey,

We apologize for your disappointment in the hotel amenities and housekeeping service.

It seems as though you came on a busy weekend, if the pool was crowded. It is the place to be at our property when the weather is nice...floating along the Lazy River in an innertube.

There is no good reason why your sheets did not get changed. You followed the procedures and asked the housekeeper. We definitely will be retraining.

Thank you for the important information to help us improve.

Mary Schoenhoff
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 23, 2013 via mobile

Really all worth the money !!!
Wish I had more days to enjoy all the chances this hotel gives
The pool the whirlpool the great beach with direct access..... the room with the ocean view .....
Never ever will gain to stay in a similar place for this budget !!!!

Employess very nice
Useful in hotel restaurant
I suggest choosing the offers including breakfast : pay 10 $ for a worthy meal otherwise paid 35 !!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, Guest Relations Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, April 27, 2013
Dear Claudia_migrante,

So glad you enjoyed your stay. Like most hotels on the island, the prices are lower in the off-season.

You are right, catch the deal early! There is a breakfast rate you can reserve when making your reservation, either on line or by phone. The discount only is applied at the time you make your reservation. The price of breakfast goes up once you get to the hotel to check-in.

Thank you!

Mary Schoenhoff
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed April 16, 2013 via mobile

There seemed to be no shortage of employees, however I had to call the front desk to ask if my bed could be made with CLEAN sheets? The bathroom also had not been cleaned, gross. Bartender, named Jon, has a death stare, looks like he hates life. He's working at a vacation spot for crying out loud, LOL! The service in general was sub standard everywhere, not just my hotel, to be fair. Everyone in our party noticed it and I was really embarrassed for Pensacola. What happened to this place? I guess we'll have to go to Destin to get decent service and a clean room. Bummer.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, Guest Relations Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, April 18, 2013
Dear B1rdG1rL007,

We apologize for the sub-standard service you received at our hotel. We have a great staff that is eager to please and should be doing their job right the first time.

We do have a "going green" initiative in which the sheets only get changed if you put the "Please change our sheets" card on your bed or after 3 days.

I will personally talk to all employees about the "death stare"...how it really looks bad and they may not even know they are doing it...just in a trance, zoning out.

You are right, we are in the service industry at a destination location, we should be better, if not, the best.

We will make the necessary changes to improve...thank you!

Mary Schoenhoff
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 12, 2013

I loved everything about the hotel, it was clean, had an amazing view, room service was quick and delicious and the staff was very friendly. Until the last half hour of my stay, I would have rated the hotel a 5. Check out is at 11:00 AM, the housekeeping staff knocked on the door at 10:15 AM to get us out so they could clean the room, I advised I would be out soon, then again, she came back at 10;30 AM and knocked on the door, at this time I became a little upset and I am sure she could tell in which she asked, "Is there anything you need?" This put a damper on my stay.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, Guest Relations Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, April 18, 2013
Dear Rluna1987,

We're glad you enjoyed your stay!

We apologize for rushing you out of your room...we will follow up with housekeeping to reduce or eliminate disturbing you until check out...11 am. Thank you for bringing this our attention.

Come back to us so we can redeem our 5 star rating.

Mary Schoenhoff
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Holiday Inn Resort Pensacola Beach Gulf Front? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Resort Pensacola Beach Gulf Front

Address: 14 Via Deluna Drive, Pensacola Beach, FL 32561
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Pensacola Beach
#2 On the Beach Hotel in Pensacola Beach
#2 Business Hotel in Pensacola Beach
#2 Romantic Hotel in Pensacola Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Resort Pensacola Beach Gulf Front 3*
Official Description (provided by the hotel):
Beachfront rooms enjoy panoramic views of emerald green waters of the Gulf of Mexico and 52 miles of sugar white sand. We have the best pool on Pensacola Beach with a 250 foot lazy river, cascading waterfall & 2 hot tubs. Other amenities include Riptides Sports Grill & beachfront Tiki bar, beach view fitness center, and family suites. Seasonally we offer ‘Dive Inn’ evening movies, supervised children’s activities, mermaids and pirates. Additionally we have some of the very best views on the beach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Tingo, Travelocity, BookingOdigeoWL, Hotels.com, Priceline, Agoda, Venere and Otel so you can book your Holiday Inn Resort Pensacola Beach Gulf Front reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Resort Pensacola Beach Gulf Front Hotel Pensacola Beach
Beachside Resort Pensacola
Beachside Hotel Pensacola

Owners: What's your side of the story?

If you own or manage Holiday Inn Resort Pensacola Beach Gulf Front, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.