We made specific requests with our reservations and found they were honored upon our arrival. The desk staff was friendly, efficient and professional. The facility and grounds were very clean and well maintained with excellent access to the beautiful beach. Unfortunately, an open top dumpster at the neighboring hotel is in plain view from the gulf side balconies.
We appreciated the buffet breakfast although a bit pricey. Our one disappointing experience was finding our rooms had not been serviced upon returning from a day sightseeing. We did not make our rooms available until 11 am which may have contributed to the problem. The desk staff was informed along with our request to have clean towels and toiletries which we received promptly. We enjoyed our visit and wished our schedule had permitted a longer stay.

My wife and I stayed at this hotel while attending a wedding in the area. The location is outstanding with great views and walk out right onto the beach. The front desk service was great and the room was very clean. Marie at the front desk was particularly help full in providing area information and assisting with a special request. I am in the hospitality business and I was very impressed with the fact that even though we stayed in January and the temperatures where cold the staff was very diligent about getting the expansive out door pool area ready each morning, unstacking all of the lounge chairs and cleaning the entire pool area along with the multiple hot tubs. I was glad to see after all the work they put in that a few brave guest did use the pool.

Was super excited to stay at this hotel with my family over the holidays while visiting family. Originally the reservation process was very easy and quick and seemed that we were in for a flawless stay. The day of checkin I called to verify my reservations for my 2 rooms and all was correct. Then came check-in. Stood in line for 37 minutes with only 1 person ahead of me. Finally got checked in only to lug kids and a ton of luggage up to our rooms to find incorrect room types and the rooms weren't adjoining . Called the front desk only to be told that "sorry there's nothing we can do". This meant that our weekend getaway now would be spent in seperate rooms so that our teens wouldn't be unsupervised. We had also requested gulf side rooms and that didn't happen either. We were so excited for the pool as we were told it was heated (main reason we booked here) only to find that the one pictured is not. After a disappointing evening we went out and had some dining and shopping at local shops and the observation wheel. We then returned to our rooms to be kept awake by a drunk cursing so loudly in the room next door that the tv couldn't drown him out. After a long night we went down for breakfast and enjoyed a half stocked buffet. Kids LOVED it and did I until I got a bill!!!! 58.00!!!!!! Keep in mind this was supposed to be included. Breakfast managers solution was to pay it then take it up with management later in the week when they return. Absolutely irritated I went and got my stuff and left. I did in fact email the GM but didn't hear back until 6 days after my departure and he had someone else contact me. I will be posting on every site I can to warn about this property and what a ripoff it is. Also have filed complaints with the brand. Service recovery should always be #1. Mistakes happen irs how we handle them that matters.

My dad, uncle two younger cousins and I spent 2 days at the holiday inn resort, it was nothing but a wonderful stay. The food was great, the staff was amazing and there was stuff for all of us to do. My cousins are 13 and 16, I am 22 and my dad and uncle are 50 +, so I can honestly say this was great for all ages.