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“Good hotel, but avoid the restaurant” 4 of 5 stars
Review of Holiday Inn Resort Pensacola Beach Gulf Front

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Holiday Inn Resort Pensacola Beach Gulf Front
3.0 of 5 Resort   |   14 Via Deluna Drive, Pensacola Beach, FL 32561   |  
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Hotel amenities
Ranked #2 of 10 Hotels in Pensacola Beach
Huntville, AL
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Good hotel, but avoid the restaurant”
4 of 5 stars Reviewed August 13, 2012

Recently stayed at the Holiday Inn on the beach for a family vacation. This hotel is practically new (as of 2012). This hotel is great for families, especially those with younger kids; singles and couples looking for a "romantic getaway" would be better off choosing a different hotel. There's a "lazy river" in the pool, along with mock pirate battles. The deepest the pool gets is about 5 feet. There's also a small indoor "pool" (which is about 15 feet square). A short walk over the dunes brings you to the beach.

The only downside was the restaurant. The speed and service in the hotel restaurant were absolutely abysmal. On our first night, we went for dinner and had to ask the waitress multiple times for drink orders or to have orders corrected or drinks refilled. Half the dinner came out and then the other half came out 20 minutes later. The next day, we went at lunch and, although the service was much better, we had a similar experience when it comes to speed. We must have waited 45 minutes for a relatively simple order to come out and, even then, all but one of them came out. One person in our party had to wait another 15-20 minutes to get their meal while the rest of us either ate or waited to be polite.

So overall, I'd recommend the hotel itself, but I'd recommend guests avoid the restaurant and instead walk across the street. There's a pizza and Italian restaurant immediately across from the hotel and, just down the street is the boardwalk with tons of restaurant choices.

Room Tip: Rooms facing the beach have balconies; rooms facing the sound have windows.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, General Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, August 20, 2012
Dear codelemur,

Thank you for taking the time out to share your comments regarding your recent stay here at the Holiday Inn Resort.

Please accept my sincere apology with the speed and service you received in our restaurant. I will be sure to pass along these comments to both our Restaurant and Kitchen Manager so that they can provide additional training for our staff to insure this doesn't happen again.

I was happy to hear that you and your family enjoyed your stay and was pleased with our staff and facilities. I hope you give us another opportunity, so that you see your comments have been taken seriously.

We look forward to your next visit!

Charlie Allen, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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842 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Tampa
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 13, 2012

AWESOME stay, I was here for a week on buisness and it was great, The view and pool area is awesome. Staff is some of the best in regards to being polite, courteous and helpful. The facility has a very nice lounge. I highly recommend it.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, General Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, August 20, 2012
Dear Darryl P,

Thank you for taking the time out to review your recent stay here at the Holiday Inn Resort. We pride ourselves on providing superior services and showing our guests the true meaning of hospitality. I will be sure to pass along your positive comments to my staff.

Sincerely,

Charlie Allen, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
82 reviews 82 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 6, 2012 via mobile

This hotel is awesome for kids!! Breakfeast is not complementary but kids eat free every meal with a paying adult. The food is average beach food not bad at all. This hotel has a movie every night by the pool and a daily pirate and mermaid. We had a kid suite with bunk beds and there own tv with x box. It was a perfect room except for no way to cook except for a microwave and mini fridge. We spent the majority of our time in the pool and lazy river however the each is steps away from the hotel and beautiful might I ad. Everyone here tries there best to help and the pool area is a huge plus! It is kind of pricey but we stayed on our holiday inn points so if you choose this hotel make sure to enroll in this program for future stays otherwise its around 300.00 per night.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, General Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, August 21, 2012
Dear favorg10,

Thank you for taking the time out to share your comments regarding your recent stay here at the Holiday Inn Resort. I was happy to hear that you and your family enjoyed your stay and was pleased with our staff and facilities.

We look forward to your next visit!

Charlie Allen, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 6, 2012

We enjoyed our stay at PB so much we wanted to stay another night but our hotel was booked so we had to move; Holiday Inn Resort was very accomodating with letting us check in early. Hotel was very clean and the balcony was wonderful overlooking the gulf. This hotel has daily kid activities and the lazy river pool was great along with gulf access with boardwalk and shower. The room was a typical hotel room with a microwave and small refrigerator. The on site restaurant is very good and reasonably priced. There is also a tiki bar out by the pool. Very good location with everything within walking distance. Staff is friendly and helpful.

Room Tip: Gulf front with balcony
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, General Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, August 21, 2012
Dear Flagirl02,

Thank you so much for your positive review! We are always excited to hear of our guest having not only a great time at our hotel, but also the surrounding area. I am so sorry to hear that we were unable to extend your stay for another evening.

We look forward to your next visit!

Charlie Allen, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 5, 2012 via mobile

This resort is wonderful for families. If you are looking for a stress free destination on Pensacola Beach, this is your place. The food was great, the hotel is very clean and the location is fabulous! The gulf front rooms have an excellent view. The breakfast buffet was a treat and the bar and restaurant kept us satisfied for the weekend. We're glad we followed Trip Advisor's reviews and came here.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, General Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, August 21, 2012
Dear djackson1908,

Thank you for taking the time to share your comments with us regarding your recent stay. We're glad you enjoyed our facilities and service and look forward to your next visit to Pensacola Beach.

Charlie Allen, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crossett, Arkansas
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 3, 2012

My wife and two young boys stayed 4 nites this past week. This place is awesome!!! The whole family loved the lazy river pool and the beach is prettier than Panama City or Gulf Shores. The location is great for seafood and gift shopping. After reading some of the few negative reviews I just have to shake my head. I guess you can't please some people no matter what. Elevators and wifi were NOT slow,(what OCD wrote that? LOL)and service was outstanding. Short walk down to pier was fun. A great experience!! My six yr old son has asked 20 times "when are we going back?"

Room Tip: Pay the extra for the gulf balcony. It's worth it!!!
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, General Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, August 21, 2012
Dear pirate1963,

Thank you so much for sharing your wonderful comments reagrding your stay here at the Holiday Inn Resort. I was thrilled to hear that you and your family had a great experience and that your son has already asked "when are we going back"? Sounds like he really enjoyed our lazy river pool and daily pirate show.

We look forward to your next visit!

Charlie Allen, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 2, 2012

We went to Pensacola with my family of four and stayed 2 nights on the bay side of the hotel. We were on the 10th floor and the view of the bay was nice. The hotel was clean and staff very attentive. The beds were comfortable and having a refrigerator was very nice. The mermaid and pirate were fun for the kids. We enjoyed the pool and beach. Would recommend renting beach chairs. Easy walk to lots of restraunts. Parked the car when we checked in and didn't get back in until we checked out. Would definitely go back.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnisfreeMedia, General Manager at Holiday Inn Resort Pensacola Beach Gulf Front, responded to this review, August 21, 2012
Dear wenwillo,

Thank you so much for sharing your wonderful comments regarding your stay here at the Holiday Inn Resort. I was happy to hear that you and your family enjoyed your stay and was pleased with our staff and facilities.

We look forward to your next visit!

Charlie Allen, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Pensacola Beach Gulf Front

Address: 14 Via Deluna Drive, Pensacola Beach, FL 32561
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Pensacola Beach
#1 Business Hotel in Pensacola Beach
#2 Family Hotel in Pensacola Beach
#2 On the Beach Hotel in Pensacola Beach
#2 Romantic Hotel in Pensacola Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Resort Pensacola Beach Gulf Front 3*
Number of rooms: 206
Official Description (provided by the hotel):
Beachfront rooms enjoy panoramic views of emerald green waters of the Gulf of Mexico and 52 miles of sugar white sand. We have the best pool on Pensacola Beach with a 250 foot lazy river, cascading waterfall & 2 hot tubs. Other amenities include Riptides Sports Grill & beachfront Tiki bar, beach view fitness center, and family suites. Seasonally we offer ‘Dive Inn’ evening movies, supervised children’s activities, mermaids and pirates. Additionally we have some of the very best views on the beach. ... more   less 
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Also Known As:
Holiday Inn Resort Pensacola Beach Gulf Front Hotel Pensacola Beach
Beachside Resort Pensacola
Beachside Hotel Pensacola

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