Four night, five day golf trip to Pensacola. Through operator error (mine!) I had booked on line without checking the final price. I realized the substantial mistake in price on a non refundable deal. Called two days before, and the General Manager Beverly was very understanding and helpful. Rebooked at much lower rate, and refunded the difference before we even arrived. She also comped us two rounds of golf with cart on a local course. Now that is service!
This is a very well run hotel, great staff and plenty of it. Breakfast was great, especially this cool pancake machine that is so much better than guest-operated waffle setups. Clean!
The location on the beach is wonderful, no rooms facing away from the ocean.
Close to restaurants. Staff very knowledgeable and helpful. Would recommend especially for families, as well as couples. There was even free microwave popcorn available without charge, and choc chip cookies fresh each afternoon.
No restaurant or room service, but considering proximity to a wide range of food, not an issue for us. Mini fridge in our room.