We had an awesome time, we had a group of about 40 people staying in multiple rooms at Portofino. We had a blast. Everyone on the staff was REALLY nice & the service at the main pool was AWESOME!
The only problem we had was the guy that lives in tower #2 Unit 1204....He basically stalked us in the elevator/hallway. He scrame at us like we were children, for laughing in the hallway at 11:00am. We were far from being loud, but as I am sure he knows, IT DOES ECHO, DUH! When we apologized to him, he continued to lecture us & as he walked off & I again said I was sorry...He said, "Yeah, I know you are Sorry!" Then the next day, he copied a list of the rules & taped it on our door. We called the front desk to see if they had put the note & they knew nothing about it. They said that laughing or talking in the hallway at that time is NOT a problem. Unfortunately we ran into the guy again a couple of days later & once we got back to our room we received a call from him, SCREAMING at one of our guest & she told him to hold on where he could speak to My husband or myself & he hung up before we could get to the phone. We reported it to the front desk again & I am not sure where it went from there. We were leaving the next morning, so who knows. I see someone else had a run in with him at the same time we were staying there....Hmmmmm, guess they can't control this guy. We were there 7/28-8/4/12.
WE will go back, but REFUSE to stay on the 12th floor of tower 2. Had the guy not been in the hallway, he would have NEVER heard us laughing or talking. And I was told he leaves his door open & screams at everyone. He is VERY RUDE & obviously needs to get medication or seek help for his anger issues.