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“Great location, average services” 4 of 5 stars
Review of Hilton Pensacola Beach Gulf Front

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Hilton Pensacola Beach Gulf Front
3.5 of 5 Hotel   |   12 Via de Luna Dr, Pensacola Beach, FL 32561   |  
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Ranked #5 of 10 Hotels in Pensacola Beach
GreenLeadersSilver level
Bratislava, Slovakia
Top Contributor
63 reviews 63 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
“Great location, average services”
4 of 5 stars Reviewed March 17, 2014

Its a great location - right on beautiful white beach, close to some pubs and not so long drive to the Seville quarter. The gym is too small and not so well equipped but at least it was always empty whenever I visited. There is one pool inside and two outside pools + jacuzzi. Rooms with beach view must be amazing. Unfortunately mine was facing parking lot :P The lobby area is nice and cozy with a fireplace (what for? you might wonder, but it came handy in february ;-) and a souvernir shop and starbucks. Breakfast was really nice with huge selection of food, but unfortunately the service was really slow. Overall the service was average.

Room Tip: well get a room with beach view of course ;-)
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review, March 19, 2014
Thank you for letting us know about your trip here and experiences. I apologize about the service issue you experienced with our restaurant, I would really like to know more if you can reach out to me. Come back and see us very soon.
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1,011 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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English first
Nashville, TN
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 16, 2014

As a Gold/Diamond Hilton Honors for the past 10+ years I am loyal to the Hilton brand. So when it came time to "spring break", we booked two rooms for week of 3/9 - 3/15 at this property.

Rooms 614 & 616 both Junior Executive Suites. Room 614 had no water pressure in lavatory (maintenance could not fix - stated lines were clogged); there was a water leak from above room keeping carpet next to bed wet; and the first three nights we had to have housekeeping redo the rooms. Neither room bath was cleaned or sanitized and neither room was vacuumed. Coffee not replenished and glasses/cups left as "dirty". Took repeated calls to Management to get Housekeeping management to personally inspect rooms and ensure all was done correctly. Management offered to move entire family to a "single 3 room suite" in new tower. Declined and settled with a comp night for each room. According to management, upon our departure room 614 will be removed from service for repairs.

This Hilton sits in a prime location. However, the overall hotel appears to have deteriorated since our last stay in August 2011. Perhaps if you go you should insist you be placed in the "new tower" since it appears to be better maintained. There are a number of other choices along the beach - its a shame Hilton is not being vigilant about this property.

Room Tip: Suggest you negotiate a room in the newest section called the "tower" - original site seem...
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review, March 17, 2014
Truly I must apologize for your experiences during your stay. Your experience was not typical for us, and would very much like to find out more. Please contact me direct if you wish to do so.
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St. Louis, United States
1 review
5 of 5 stars Reviewed March 16, 2014

My family and I just stayed at the Hilton Beach Front in Pensacola and really enjoyed our stay. My wife and I are real "attention to detail" kind of people and this Hotel was very clean and well kept. Enjoyed this Hilton and will visit again very soon.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review, March 17, 2014
Thank you for your review of your recent stay with us, go glad to see you enjoyed yourselves. Come back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 15, 2014

My 15-year-old and I recently spent a few overcast, cold, rainy days in Pensacola Beach at this lovely hotel. Akiko had some great advice and wonderful ideas for us during the not-so-sunny weather which included a visit to the Naval Live Oaks Reserve and Fort Pickens. Akiko, along with the staff in the restaurant H20, are so helpful and so upbeat. We are repeat customers and we will continue to be so. Thank you!

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review, March 16, 2014
Thank you so much for your great comments about your recent stay with us. I really enjoyed reading about your experiences with Akiko at our Concierge desk. She does a fabulous job with our guest and is so friendly.
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1 review
5 of 5 stars Reviewed March 14, 2014

We were greeted by Daniela at the front desk. She was polite, professional and friendly. Very fast check in. Our room was located on the 6th floor had an awesome view and very clean. Will definitely visit again. Next time bringing my kiddos. Love that out room had a patio too.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review, March 16, 2014
So happy to see you enjoyed yourselves during your visit. Especially your mention of Daniela, one of our great front office team members!! Come back very soon, and bring the kids.
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Henderson, United States
1 review
5 of 5 stars Reviewed March 14, 2014

Everything about this hotel is perfect. We had a wonderful panoramic view from the tower suite. The staff was very friendly and helpful. The food was always fresh and very well presented. Beds were very comfortable. Had a phenomenal stay!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review, March 16, 2014
FABULOUS is correct!!!! We work very hard to take care of our guest, so happy you had a memorable experience with us. Come back very soon for another visit.
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Athens, United States
1 review
5 of 5 stars Reviewed March 13, 2014

This is the nicest hotel on the beach. It's walking distance from bars and restaurants. The hotel is beautiful! The pools are very nice and there is a bar with food conveniently located by the beach and pools. There is plenty for everyone to do.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review, March 14, 2014
Thank you for taking the time to give us a review of your stay. I was happy to see you were able to sit outside and enjoy yourselves finally after such a cold winter. Hope you come back very soon to see us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Pensacola Beach Gulf Front

Address: 12 Via de Luna Dr, Pensacola Beach, FL 32561
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Pensacola Beach
#3 Business Hotel in Pensacola Beach
#5 On the Beach Hotel in Pensacola Beach
#5 Romantic Hotel in Pensacola Beach
#5 Family Hotel in Pensacola Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Pensacola Beach Gulf Front 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
Located beachfront in the center of everything on Pensacola Beach, Florida.  Enjoy captivating views of the emerald waters of the Gulf of Mexico and 52 miles of snow white sand beaches. Our hotel is within walking distance from restaurants, vibrant nightlife and recreational activities such as charter fishing, paddle boarding, sailing, kayaking, biking, and miniature golf. (100% Non-Smoking Hilton Hotel) ... more   less 
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Also Known As:
Hilton Pensacola Beach Gulf Front Hotel Pensacola Beach
Pensacola Hilton
Hilton Garden Inn Beach Pensacola

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