I wrote a review several moths ago about this hotel and the terrible experience my boyfriend and I had had. After the review was posted I was contacted by the general manager. She emailed me and expressed her apologies and offered us a free stay for our next trip. I explained to her that we had spent over $2000 for our airfare and wouldn't be able to do so again for quite some time. In response to that she fully refunded us for our stay. While our initial trip there was less than satisfying, I would be willing to give them another try. It was nice that she was willing and able to do that for us and it was greatly appreciated. When you go on vacation you truly hope that they get it right on the first try, but it is nice to know that in this instance they were willing to make another attempt.
- Official Description (provided by the hotel):
- Located beachfront in the center of everything on Pensacola Beach, Florida. Enjoy captivating views of the emerald waters of the Gulf of Mexico and 52 miles of snow white sand beaches. Our hotel is within walking distance from restaurants, vibrant nightlife and recreational activities such as charter fishing, paddle boarding, sailing, kayaking, biking, and miniature golf. (100% Non-Smoking Hilton Hotel) ... more less
- Reservation Options:
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- Also Known As:
- Hilton Pensacola Beach Gulf Front Hotel Pensacola Beach
- Pensacola Hilton
- Hilton Garden Inn Beach Pensacola