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“Nice hotel but not worth the Money the Hampton next door is a better choice.” 3 of 5 stars
Review of Hilton Pensacola Beach

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Hilton Pensacola Beach
3.5 of 5 Hotel   |   12 Via de Luna Drive, Pensacola Beach, FL 32561   |  
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Ranked #5 of 10 Hotels in Pensacola Beach
Certificate of Excellence
GreenLeadersSilver level
Lancaster, Pennsylvania, United States
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Nice hotel but not worth the Money the Hampton next door is a better choice.”
3 of 5 stars Reviewed March 21, 2013

Rooms are small they charge for internet access seems petty for a higher class hotel to charge for this. Elevators sounded like they were really old lots of screeching as the doors closed. Had room service the first night for the first time ever and no one instructed me what to do with my dishes and tray after I was finished so left them on the desk went to work the next day thought for sure the cleaning crew would either take it or call whomever to come get it returned in the evening and was still there left over fish doesnt smell so good.

Room Tip: Get a bay view
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, March 22, 2013
Sorry to hear about some of the issues with our room service and housekeeping. Both departments have been communicated with your comments, and I believe our housekeeping manager has already reach out to you. Please give me a call on your return visit, so we may exceed your expectations on your next visit.
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1,138 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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English first
London, Canada
Top Contributor
107 reviews 107 reviews
29 hotel reviews
Reviews in 48 cities Reviews in 48 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed March 5, 2013

The family has been down for a week the past five years and we love the place. The tower rooms are great and the views fabulous. This year our reservation using HHonors website did not go through but William and Brigette were great and got us into our regular room type in tower. Thanks.

Room Tip: Ask for the tower gulf view.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, March 14, 2013
Thank you so much for taking the time to single out William and Brigette. They have both been here for awhile and do a great job for us. So happy to hear you had a great time with us, look forward to seeing you again.
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Florida
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 3, 2013

We have used this hotel for several years as host site for mid-size business conference. The staff are fabulous, the view of the Gulf of Mexico unmatched, the conference rooms clean and functional, and the IT technical support always there when needed. Prices during shoulder seasons very reasonable.

Room Tip: Pick Gulf side for beautiful views.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, March 15, 2013
So glad your business conference was a success, and happy to see that our support staff were very helpful during your stay with us. Look forward to seeing you and your group back with us again soon.
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1 review
5 of 5 stars Reviewed February 28, 2013

My stay the Hilton was great! The rooms were really clean and it had a great view! It was so relaxing. I am definitely planning on going back really soon. The staff is also very friendly and helpful! I would recommend this to all my friends and family if they were taking a trip to Pensacola beach!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, March 15, 2013
Thank you for the great comments, look forward to seeing you again real soon.
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Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 27, 2013

stayed in a 2-room suite with wrap-around balcony - excellent view and great facilities. bathrooms large w/good amenities, beds very comfy, overhead fans added to comfort, in-room food service took a whille and the meals weren't exactly as described, but still good

Room Tip: ask for room with gulf view
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, March 15, 2013
Very happy to see you had a great time with us on this visit, sorry about your meal not being exactly what you expected. Feel free to let me know more about it gina.dudley@hilton.com. Hope to see you again real soon.
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Bloomington, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2013

I had no problems at all with this hotel. It was selected as the location for our meeting and was super with a great view, plenty of parking. The meeting services were great and the conference food was good. The hotel was well-kept and the staff were friendly. I had no complaints whatsoever and would definitely stay here again!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, March 15, 2013
Thank you for taking the time to fill out a survey on your recent visit. So happy to see you had a great time with us and in particular with your meeting food. I will pass along your comments to our Chef and food & beverage team members. Come back and see us real soon.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 25, 2013

my wife and I are from Pensacola and we stayed at this hotel for a romantic weekend getaway. We had a fantastic time. The restaurant on sight was very very good. Everything was first class. The views were outstanding.The hotel has built a tower which I think is 17 stories high since our stay. I cant wait to stay in this new addition on top of the most beautiful beach with the whitest sand in the world.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, March 15, 2013
You are right, we do have the best beaches here. Thank you for taking the time to fill out a survey on our hotel. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Pensacola Beach

Address: 12 Via de Luna Drive, Pensacola Beach, FL 32561
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Pensacola Beach
#4 Business Hotel in Pensacola Beach
#5 On the Beach Hotel in Pensacola Beach
#5 Romantic Hotel in Pensacola Beach
#5 Family Hotel in Pensacola Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Pensacola Beach 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
At our beachfront hotel in Pensacola Beach, Florida – recently named No. 5 of all U.S. beaches by TripAdvisor – we treat every guest to an extraordinary experience, from the minute you check-in to the moment you check out your private Gulf front balcony. All of our stylish and comfortable rooms come with a view, because there’s water in every direction – whether you’re looking at the Gulf of Mexico or the Santa Rosa Sound. Even our wide-open lobby feels aquatic – decorated in shades of blue, with glass chandeliers like floating bubbles and floor-to-ceiling windows overlooking our pool deck, which leads to the beach. Which leads to the beach … there is so much to do here, whatever you like to do. Relax. Dine. Swim. Shop. Explore. Pensacola Beach and the inland City of Pensacola are home to beautiful scenery, exciting arts and culture, interesting history, boundless outdoor adventure and culinary delights to please any palate. We’re located on one of the world’s whitest beaches, in the center of everything. When you stay with us, you’re within walking distance of the most popular local restaurants and attractions. We’re also the best place on the island to host your meeting, special event or beach wedding. ... more   less 
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Also Known As:
Hilton Pensacola Beach Gulf Front Hotel Pensacola Beach
Pensacola Hilton
Hilton Garden Inn Beach Pensacola

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